Walter Buggenhout Community Champion

Hi @Bilawal nisar and welcome to the Community! Do have a look at this support article, describing several options (amongst which round robin is one) to assign tickets in a balanced fashion through automation. If you have a way to conditionally retrieve the provisioning and other tickets, I guess you should be able to fix…

Hi @Zeeshan Saeed and welcome to the Community! Although my below answer is not based on public documentation, I think it makes (common) sense anyway: as a single sprint is by nature intended to focus on limiting scope and getting things done in short periods of time, my guess is that an underlying assumption is made that…

Hi @satya vani and welcome to the Community, As per the app documentation, you should be able to configure who can create/edit test cases and create/edit/delete test plans. It is possible that permission settings must be enabled for specific projects first. See the same documentation page on how to do that. Hope this…

Hi @Bassant Gamal and welcome to the Community! Probably the best way to do this in bulk, would be exporting your issue key and description to a csv file and then re-importing that same file again, mapping the description to your new custom field. For more details on importing data from csv, see this support article. On a…

Hi @Ramya S and welcome to the Community! That totally depends on how you set up an initiative and the link to the issues related to it. As you indicate being on a free plan, you could maybe use the roadmap of the Jira project your issues are in? Hope this helps you set first steps! 

Hi @Hemal Jivani and welcome to the Community! If your users are getting listed as paid users, that is because you are giving them product access to JSM, which basically makes them agents of the product. That is not necessary. You should disable the option in User Management / product access where users automatically get…

Hi @Kendall Sosnovich and welcome to the Community! Regarding filters, the short answer is no. Although filters relating to boards that you are able to migrate using the cloud migration assistant will be migrated over. For dashboards, there may actually be a (tedious) workaround via a Data Center instance: set up a Data…

Hi @Kelly , From the way you share your filter, it seems as if your deploymentEnvironmentType field is a plain text field. You cannot search for exact values on text fields with JQL, which makes the filter return everything with testing somehow in it. If you have a limited set of possible environments, it would be better…

Hi @Daniel Da Silva and welcome to the Community! There is a big change currently rolling out that is ongoing to change the behaviour of the Epics panel. Pretty soon, Epics will be disappearing from the Epics panel in the backlog when their status is updated to a done category. I can strongly recommend you to read this…

Hi @Orkun Dombaycı, Licenses for Jira Server (and apps) are perpetual. So yes, you should be able to keep using the products. However, if you don't renew the maintenance, you will not be able to upgrade the app to a more recent version after the end date of the maintenance period and are also no longer entitled for support…

Hi @Plant ) Yuma and welcome to the Community, Neither method has an impact on the price of an account: a service desk customer has free access to the system through the customer portal. The only users you pay for on Jira Service desk, are your internal users who handle the tickets. To be entirely complete: your first line…

Hi @AKASH SINGH and welcome to the Community! If you are on cloud, that is correct. The import option for Zephyr scale is currently only available for server/data center. Hope this helps!

Hi @PavanKumar.Thakur and welcome to the Community! If you add quick filters for a version to your board, you can use that to refine the cumulative flow chart. Once you have set up the desired filter from Board settings > Quick filters, you can open your Cumulative Flow Diagram, click refine report and then use your quick…

Well @Laurent Souza Ferreira, from the configuration end of things you are totally right. If you implement copies of a form and you want to change something later on, that obviously means you'll have to update both copies of the form. As long as you don't overdo things, your customer can still have this unified experience:…

Hi @Samantha Durkee and welcome to the Community! I think this automation rule from the template library does what you are looking for: Hope this helps!

Hi @miracle_johnson_ubermetrics-technologies and welcome to the Community! Product access and project access are different things indeed. When you look at the permissions of your projects via Project Settings > Permissions - have a look at the browse project permission. Most likely you will see that Any logged in user has…

Aha, I suppose you are aware that notifications and permissions are set differently. Your internal users (members of the service desk team role) receive notifications based on the internal notification settings (Project settings > notifications), while customers receive the notifications set through Project settings >…

Hi @Kevin Goethe and welcome to the Community! As @Igor Dugalic rightfully states: the project manager role is just a role just like any other available role in Jira. It is used to grant permissions. However, a JSM project should only use the service desk team and service desk customer roles. The first grants access to…

Hi @Matt Kist and welcome to the Community! Depending on how serious you'd like this to be, I suppose this becomes important when indeed there's like 5 days or so left in the spront. If so, you could make your quick filter as simple as: "story points" < 5 Basically, if you start using that as soon as 5 days before the end…

Hi @Ludvig Hede, No, they are not related. The shared teams under plans are a feature of advanced roadmaps. They represent the resources component in the iron triangle of planning (scope - resources - time) and are used specifically for capacity planning in that tool at a team level. The team under people is a more generic…

True. Adding to that - data residency is not available on the free plan. Your choice of data center is only available on paid plans (standard / premium / enterprise)

Hi @Adnan Shafique and welcome to the Community! I am not sure if I understand correctly, but if you mean you have 3 different Jira instances (with different URL), then you cannot just create a consolidated plan. Advanced roadmaps is a (premium) feature in one specific instance and it can only pull in data from that…

Hi @[deleted] and welcome to the Community, That is unfortunate, indeed. Migrating from team managed to company managed projects: * seems like the step you indeed should make for your use case; * does mean loss of data in the process, as you can read in this support article You will need to re-create the data from your…

Hi @Erin Nicole and welcome to the Community! Actual workflow management is not part of standard Confluence. The Atlassian Marketplace does, however, offer apps extending functionality in that direction. Hope this helps! 

Hi @Pedro Webster, It is possible that you don't have the add comments permission in that project. As an admin, you can check out what's wrong using the permission helper. Type 'gg' and in the dialog that appears "Permission helper" Select yourself as user, any issue in the project where you're having trouble and the Add…

Hi @Jose Santiago Castaño, It depends if your project is team-managed or company-managed. You can see that in the bottom-left corner of your screen when you are looking at the project board. If your project is team-managed, just navigate to project settings > features and enable the sprints feature. In a company-managed…

Hi @Lindsey, If your hidden pages are at the same level as your home page, they will indeed be hidden. To unhide them, just drag and drop them under your home page in the reorder view.

Hi @Alejandra González, For both parts of your question, automation can help you: * when a request is created, automation can automatically create multiple linked issues, as long as you can specify rules to be applied (See sample from the automation template library) . * When the status of one of these issues changes,…

Hi @Bob Clarke and welcome to the community? Before you go down this path, it is a good idea to ask yourself the question if you really, really need this. Sure, it is a great assistant for your users to help them fill out what they should. But on the other hand: * is it really that difficult to train your users in how to…

Hi @Hassaan Khan, You are welcome; just one additional note: it is not necessary to use story point estimation to leverage the velocity chart. The commitment vs delivered metrics are derived from the estimation statistic you configure in the board settings. If you estimate in hours, you can use original estimate as the…