Walter Buggenhout Community Champion

Hi @Dima Goldenberg and welcome to the community! Issue type is always displayed as an icon in the search UI. If you hover over it, it does display the name. While it may take a bit of getting used to, there's not too many different issue types usually to get used to. Hope this clarifies!

Hi @Dorothy Callahan , let me try to clear things out ... First of all: correct, your (internal) customers don't consume a JSM license. Second and third: setting permissions in JSM may get a bit complicated indeed. There are global access settings for the product, but also specific settings for your JSM project. Both play…

Hi @Geetha Raman and welcome to the community! You could basically create a specific issue type for that in Jira. You could configure any workflow you like to match your process. But for full blown ideation, you may have a look at the brand new Jira Product Discovery, which is currently available for free in beta. That may…

Hi @Ahmed Maher Mohamed and welcome to the Community! What you are describing is not related to the trial version of Jira; it is the way configuration works in Team Managed projects. When you create a custom field from an issue type, it should become available for your other issue types as well, but you must explicitly add…

Hi @Jackie Moyse-Parkes and welcome to the Community! On the general tab of your board configuration, you should find the board filter, that is pulling the issues into your board. It seems very likely that this filter somehow excludes the issues in the backlog status. If so, update that filter to make sure you are pulling…

Hi @Andy Priest and welcome to the Community! It depends what type of project your are using. In a team managed project, there's fewer reports than in a company managed project. Moreover, they are not necessarily visible. In project settings > features you can toggle on/off reports to show more/less. In a company managed…

Hi @Sameek Mohanty and welcome to the Community! Have a look at this support article about importing issue links through csv. It is important to determine how you link your issues. There's a couple of links from the article about other link types as well. Hope this helps!

Hi @David Sumlin, Start by filtering out the objects that have an attribute that you want to clear. After making that selection, select the cog icon > edit objects. From the list of options, for the attribute you want to clear select change and don't fill out any value. In this example, I selected an attribute called Test.…

Hi @Aysha.Mohammad, Team managed projects currently don't support this behaviour. There is a feature request that you can watch/vote for: JSWCLOUD-22084. Hope this helps!

Hi @Akil Butler, There is not much you can configure. Two main things are important: * you should enable the View aggregated data permission in your project(s): see this support article for a bit more detail on that matter. * if your board is based on a filter, that same article states that your filter should include a…

Hi @Ken Gnau, There is not much you can configure. Two main things are important: * you should enable the View aggregated data permission in your project(s): see this support article for a bit more detail on that matter. * if your board is based on a filter, that same article states that your filter should include a…

HI @Drew Angell , Both suggestions by @Nic Brough -Adaptavist- and @Chu Dam are perfectly feasible approaches, from a technical perspective. Either by assigning a ticket or by changing a status or even a combination of both: the tools give you options to indicate that someone is working on it. I believe that's what you…

Hi @Sama Mohamed, To manage components, you need project administrator settings. That is if your project is a company managed project. If your project is a team managed project, you don't have components.

Hi @Sama Mohamed, You can use components in both Jira Software and Jira Service Management. You can find them in Project Settings > Components regardless of the product. Just be aware that they are always specific to the project you create them in. Hope this helps!

Hi @Great Ancheta, Create a second (probably kanban) board with exactly the same issues you have in your scrum board. Just map the statuses you list in your question to the columns of that kanban board: * prioritization finished * BA review finished * Developer review finished * etc Then, on your scrum board only map the…

Hi @matteo Rossi and welcome to the Community! There is a suggestion for a feature like this in the product backlog. You can watch / vote for JSDCLOUD-6383 to stay in de loop. Hope this helps!

Hi @Emily Culella, Editing options of the header image are limited. When your page is in edit mode, you can do a couple of things: After clicking the image, you can reposition the image to determine what part you see displayed. You can only move it up and down. Secondly, you can change the image. If you feel the size of…

Hi @Jan Šimek, Done issues are hidden by default. Near the top right corner of your calendar, there is a toggle option available to make them appear as well: Hope this helps! 

Hi @Stew Armbrecht, I am not sure what you have in mind when you say you want to build a schedule in Insight. Being a tool to define and track assets (in the broadest sense), I could only imagine you may be trying to define the availability of your team or other resources? Jira is not very great at handling time without…

Hi @bhuvan_kusumanchi7927, There is a global permission manage group filter subscriptions that might help. To view subscriptions for a filter, navigate to filters > view all filters. Subscriptions are accessible from the option Manage subscriptions under the ... button behind the filter name. Hope this helps! 

Hi @PATRICIA MURPHY, The backup option you are referring to is a manual backup option that is available to you, as a customer, to use for an ad hoc scenario. If you would like to e.g. create a copy of your site (with all standard functionality in it) you can use this option. The backup file is created on your cloud site's…

Hi @Hussain Bin Ali and welcome to the Community! You can use an automation rule like this to assign the issue to the previous assignee: That scenario should work if the previous assignee is indeed the developer that moved the issue towards QA. If your scenario is more complex, you could also consider this more complex…

Hi @Michail Neskis and welcome to the Community! While maybe not a direct answer to the solution you suggest, maybe a workaround for the problem you are trying to solve ... Your statement suggests that you are trying to avoid a planning conflict for future issues (detecting the issue after the facts may be informative, but…

Hi @Jon Bowes, Apparently not from your project view. But you can achieve this through Filters > Advanced Issue Search. Over there, search for all issues in your project (or any other search you use on a recurring basis). Then, save this search as a filter. After you've done so, you should be able to select the columns you…

Hi @Ronaldo Rosales, The SLA in Jira is a technical concept. It has triggers that start and stop the timer. It is linked to a calendar that specifies the days/hours during which it keeps running. You can specify conditions (e.g. certain statuses) to pause the timer. And you can use JQL filters to specify the targets to…

Hi @Ronaldo Rosales , If you have Insight available in your cloud plan, it is pretty easy to set up a structure that represents what you describe. Think of it as a database where you can specify your assignment groups as one object and your people as another. By linking the people to groups in Insight, you can create…

Hi @Monica Luo, You can have a look at this related question for a bit more background on (re)ordering sprints in general. From the view you share, it looks to me as if you are using sprints not really the way they are conceptually intended. It seems as if you rather use them as some kind of categorisation system rather…

Hi @Ahmed ElMalatawy and welcome to the Community, The best and cleanest way is most likely to uses the Cloud to Cloud Migration Assistant. You can find the steps and an overview of available methods through this support article. Hope this helps!

Hi @AJohnston, It may be useful to have a look at the smart values documentation. It is perfectly possible to create an automation rule that retrieves values from your issue and then updates your issue summary. This simple example illustrates how you can update the summary field after the issue gets created by appending…