Walter Buggenhout Community Champion

Hi @Hector Sibisi, You have effectively locked yourself out of your project. You'll need to add yourself to the role you gave browse project access to in the newly linked permission scheme. To do so, navigate to project settings for your project settings and on the people tab, add yourself to the chosen role. Hope this…

Hi @Harald Heinz, Yes. Since some time the All Work view also shows your work in a hierarchy, even when you apply filters there. Hope this helps! 

In response to: Is there a way that I can exclude the Jira admin rights but extend the user to be able to configure the workflows, fields, screens, permissions? Atlassian is to some extend expanding the permissions available for project administrators to manage part of the configuration in their own project. This only…

No, Jira is not very good at searching dynamically across related work items. There are marketplace apps that extend JQL in this area.

Hi @girish-Kumar.koyyana.ext and welcome to the Community! Short answer: that is not possible. Jira Admin rights are quite extensive and not mutually exclusive. If you give people the permissions to configure the centrally managed configuration settings in Jira, being able to delete projects is included. For that reason,…

Hi @Raj Sapale and welcome to the Community! It will be easier to spot bottlenecks in your process by either: * just looking at the columns on your kanban board and setting WIP limits on columns. If the limit is surpassed, the column will be highlighted with a red background; * using the cumulative flow diagram linked to…

To this question: When it comes to planning future sprints I'm interested in how many sprints you plan in advance, how far down your backlog you estimate work items (if at all!) and what measures you take to ensure that work items are done in a sensible order. I used to work in a scrum team delivering on a bi-weekly basis…

I am quite intrigued by the use case, @Dave - more specifically to what extent sprint planning can be really 'automated'. I have always considered sprint planning and associated backlog grooming as a very important and central aspect of the decision making and communication processes for agile teams. Considering that work…

Hi @Julia Mason and welcome to the Community! If a ticket reopens when a customer replies (i.e. in Jira terms: adds a comment to the ticket), it is because an automation rule in the background detects that action and in response changes the ticket status. You should be able to locate that automation rule by looking at…

Hi @Briefcase Joe and welcome to the Community! I updated your question to remove the link as that is not in line with Community guidelines. With regards to the question itself: * There's tons of documentation and training courses available online that can help you learn Atlassian tools: Getting started with Jira…

There is no straightforward option in Jira to simply search for that. But with that explanation in mind, you can definitely create a working solution for this with native Jira functionality. The best way to manage this, would be to actually build this into your process - which in Jira is your workflow. I would suggest the…

Hi @Edgar Ruiz Diaz and welcome to the Community! Could you provide a little more context about what you want to use this search for? Is it related to a sprint, a certain time range, a project, ... ? You can search in Jira for all stories and only completed sub-tasks like this: Issuetype = Story OR (Issuetype = Sub-task…

Hi @Falk Stadler and welcome to the Community! Do raise a support ticket with Atlassian through https://support.atlassian.com/contact/#/ for this. To investigate, access to your site will be necessary and that is requested through support. Hope this helps!

We have been testing and following up over the past couple of hours and notice an impressive delay on the processing. Apparently we're not only breaking records, but have also more or less managed to break the registration system from day 1 💪 But on a positive note: I have just seen the first registrations come in in the…

Hi @Sriram Mishra, The right thing to do here is involve your Jira Administrator at your organisation to update the scope of your automation rules for you. Since those rules are probably doing the same thing, broadening the scope ensures that you only have one rule performing the actions. If you start copying them and…

Just add the fields you need right into the lay-out. But be aware that team managed projects are designed to work in isolation from other projects. In general, I / we don't recommend using team managed projects, especially not if you want them to work together nicely with other projects in your organization. I would…

Hi @Jason E Krisch and welcome to the Community! Company managed projects can have 3 different screens (views, if you want) for the respective operations you can perform on them: * create * edit * view These different screens are then connected to your project through schemes. Team managed projects only have a…

Just got a heads up from @PJ Zaiac in the Champions Slack that the issue should be fixed - I do see the counter towards 50k has gone down a bit 🌱⤵️😃💙

Hi @Jesse Ortega Jr, The user has a Jira license (not Jira Service Management, the regular license). With that license, users are indeed able to see internal comments, if they have browse project access to your JSM project. That is expected behaviour. To fix the issue, have a look at the role / group that grants browse…

Hi @Ingo Mohr, That feature is not currently available. There is a featrure request for it that you can track here: https://jira.atlassian.com/browse/JRACLOUD-16325 However, Atlassian indicated in September last year that it does not have any immediate plans to do something about it. The request does mention a couple of…

Hi @Damiano Di Battista and welcome to the Community! This is a ridiculously long standing bug that is known as a feature request you can track here for cloud: JRACLOUD-75053. It goes back a very long way, even to the server version of Jira. Hope this clarifies!

Hi @Luis Andino Rodriguez, Well - yes and no. They have a unified name and license model. So you cannot 'buy' Jira Software or Jira Work Management anymore. But you still have business and software projects. They have different templates and features that are targeted to a different teams. e.g. a business team would not…

The issue was reported earlier today by @Tomislav Tobijas and backed by @Amanda Barber and myself in the Champions Slack channel. Given most of the Communiteam is US based, I'm sure it will be looked into in the coming hours. Maybe - if needed - the deadline can be extended a bit to compensate at the end of the month ... 🔮

Welcome to the Community and to the Agile group @Anurag Vipin Vaidya! Happy to have you on board - looking forward to your questions and insights! 

Ok, @Suelen Gutierris, From your last screenshot, it seems like you are trying to display items below an epic. That is only going to work by linking the work items as children to that epic. To do that, you basically set the epic as the parent of your child item(s). Unfortunately - going back to the initial request - a work…

Hi @Abhilash Reddy Sane and welcome to the Community! I would rather rely on the reported run time of an automation rule than on what you manually observe. Automation rules run asynchronously in Jira an may depend on background processes to complete in a consistent state. Not everything that is executed by the rule is also…

Hi @Vlad Polishchuk and welcome to the Community! I would not be surprised if this is an indexing issue. When you add items manually to Jira, steps are in place to automatically update the Jira index so your work items are correctly displayed immediately. With a bulk import, this might take some time before the process…

Hi @Ronald Lam, No, unfortunately not. While there are a few open feature requests to allow for this (JSDCLOUD-12129 and JSDCLOUD-676) SLA is only recalculated for open tickets. Hope this clarifies!

Planted my very first tree this year at 3.30 AM as I couldn't sleep from the heat out here. While I feel I'm doing an extremely useful thing, it also proves it actually really, really necessary to support initiatives like this. So - off we go!!! 🌴🌳🌲

Hi @Trevor de Souza From your screenshots, I have the impression that you are trying to use the value you set in the second step of your automation rule as a condition for an update in your fourth step of the same rule. If that is the case, I am quite sure that Jira won't have enough time to update the issue before your…