Walter Buggenhout Community Champion

Aha, yes indeed. The blue board belongs to a Jira Work Management project, while the second one is a Jira Software Board. They are different Jira products with a different feature set. Card colours are not configurable in work management.

Hi @Stefan Artmann and welcome to the Community! While the answer is probably no, it depends on what you mean by the regular board view. You have me confused there as you are saying it is something else that the kanban view. Are you referring to the backlog view? To a board in a team managed project? In product discovery…

Hi @Nicky Mano and welcome to the Community! Built-in reports in Jira have limited customisation options. As you have noticed, changing te axes of these reports is not possible. You may change the estimation statistic of your scrum board to see other information in your report. Or have a look at the Sprint Report to see if…

Hi @Jerry O_Sullivan, Both your backlog AND the columns on the active sprint view of your board are mapped to statuses of your workflow. Only issues in those statuses will be shown in the respective columns (backlog or columns on the board). So no, you cannot display issues in the backlog if they are not in a status mapped…

Hi @Vishnu Vardhan Chenna, I think I do. At project level, there is not much you can do out of the box. The Project Category is indeed one you can use to associate projects with a department. But you can only add one for each project, so choose wisely (and consistently). Big benefit is that you can easily create filters…

Hi @Morayo Bamidele and welcome to the Community! It is important to understand that boards and projects/issues are different things. You store your issues in a project and use a board (or multiple boards) to visualise them to your team. The backlog of a board is a column with a status mapped to it. As you mention, your…

Hi @Vishnu Vardhan Chenna Modern organizations are almost always using some kind of matrix structure to organise themselves. This usually reflects in the way teams are formed across departments and parts of the org chart. It is usually no longer possible to poor this into a fixed hierarchy anymore. So a common approach is…

Hi @AnnaVinnikova and welcome to the Community! What you see is default behaviour in Jira. The default issue type from a permission scheme is only used the first time you create an issue in a new project. After that, the tool remembers the last issue type you used. You can read a more elaborate explanation of how this…

Hi @Breanna Williams, The balanced workload method will look at the tickets that are included in your selection (JQL), check who are the current assignee on those tickets and assign the ticket to the person who has the least assigned work in the selection at the time the rule runs. It is not capable of what may happen in…

Here in Belgium, carnaval is a pretty big thing in several cities. In Flanders, the dutch speaking part of the country, the most famous example is probably Aalst. The locals have several groups who basically work all year round to build their carriage for the procession that goes around the city. A prince is chosen in an…

Hi @NICOLE HANLON and welcome to the Community! Being able to add request participants while creating a JSM request has been popular. There has been a suggestion for it in the backlog for quite some time, but it is no longer being considered, as you can see here: JSDCLOUD-1511. The workaround is fairly simple. As soon as…

Hi @SBACTL_JRFontanilla, It seems you duplicated your question over here. On a different note - do have a good look at your SLA configuration and see if you can combine your settings into fewer rules. Having 30 or more different SLA rules in a single JSM project usually indicates you may be over-complicating things. Do…

Hi @Vishal Raina and welcome to the Community! As of today, there is no dashboard gadget available to pull in a velocity chart. To access it, the workaround is to view the chart from the reports section of your scrum board. There is a feature request for such a gadget in the backlog that you can track / vote for…

Hi @Patne, Pravin (Contractor) and welcome to the Community! Boards are nothing more (and nothing less) than a view of a selection of issues you select through a filter. A dashboard is a selection of gadgets that - in the same way - represents a visual representation of issues via, again, a filter. If you use the same…

Some very good additions to Forms and really looking forward to giving that Virtual Agent a spin!

Hi @Bianca Sarmiento, Not really. There is only one initial transition and that cannot be changed. However, there is a workaround possible. I assume that you have rules to determine whether an issue should go to one status or the other. You could add a transition from the initial status to the other one and use Automation…

Hi @Daphne Wallen, BigPicture is a powerful, but quite complex tool. It is not really in the plug-and-play category when it comes to marketplace apps. As it supports so many ways of working, frameworks and methodologies, you really need to dive into the documentation of the tool and clearly map out your requirements first.…

Happy Valentine's day! 💙

Hi @Paul Suggitt and welcome to the Community! As you probably know, Jira Cloud and Standard plans have storage limits. If you need more storage, you can upgrade to a higher plan to unlock that, but of course at a higher cost. Archiving your older jobs will not help there, at least not inside your Jira instance. They will…

Hi @[deleted] and welcome to the Community! This is usually because you (or your team members experiencing the issue) do not have the browse users global permission in Jira. An administrator can check and fix that from Jira Settings > System > Global permissions. Hope this helps!

Hi @Iris Studeny, While not really familiar with this specific app, many times questions like this one are often asked to find out if there's a way to reduce the number of licensed users. That is usually not the case - apps are following the user tier of the Jira product they are added to. A quick check of the…

About your suggestion here: Restrict Issue creation for a particular Issue Type based on roles in Jira cloud? Nope, that is not available out of the box. Jira has a workflow validator available that you could use, but it is based on permissions a user already has in the project. Browse project or create issues is generic…

Hi @Sravan kumar, The only way I can think of right away is by setting up a separate project for bugs, which does allow you to specify who can create/see issues in that project. Hope this helps!

Hi @Jisoo Jang and welcome to the Community! Jira has a multi-level permission system. Through user management (what you show in the first screenshot), you basically give people a license to use the product. Without one, they will not be able to access the tool. But on top of that, every project has its own permission…

Hi @Ujjawal Pandey and welcome to the Community! If your issues are on a board, take a look at the control chart: This chart does show your issues' time between statuses and comes out of the box with Jira Software. Hope this helps!

Hi @Shin-ichiro Kishimoto and welcome to the Community! If you plan to use company managed projects, then basically every project can be a template. Just create and configure a project as you have it in mind and give it a name that makes it easy to retrieve it as a template (something like: My Company's Development…

Hi @Steven Frazier and welcome to the Community! It is possible that I am not entirely catching your use case, but there is something odd to it. I assume that you would like to filter your dashboard by the second value from a cascading select field and are experiencing difficulties because those options only become…

Hi @ahmad Abo Lana and welcome to the Community! That is a short and to-the-point question 😅 - you may want to check out Atlassian University as a starting point. If you are looking for specific training from someone near you, you can also try and find a local partner through the Atlassian Partner directory and search for…

Hi @Marijan Stanic, When you use Jira Service Management, the tool handles incoming emails as you describe by design. This support article describes how it works. I am assuming this may be a feasible option for you, since you mention customers and participants, which are both typical concepts of JSM rather than Jira…

Hi @Kathryn Swearingen, Seems like you're already exploring the more advanced automation shizzle in Jira 😅 - great to see! There is this example in the automation library specifically for syncing status updates across linked issues via comments. I know that the use case is not identical, but it allows you to take the link…