Walter Buggenhout Community Champion

Hi @Matt Torr and welcome to the Community! It looks as though an automation rule is doing this and it seems as if it fires automatically every 5 minutes on issues that meet certain criteria. While it is very hard to tell what the configuration is without seeing it, most likely the filter or criteria that select the issues…

Hi @szefoski, The simple answer is: don't. The epic name is specific to epics and does not have any meaning in relation to a story or a task. If you want to show the epic a story or task is linked to, use the Epic Link field instead. It is also good to notice that some fundamental changes to Epics are being done, that also…

Hi @Eldad Dayagi, Check the dates filled out on the actual issue. Most likely there is a date field explicitly filled out on the issue that overrides the automatic assignment of sprint start/end dates. Hope this helps! 

Hi @Marzhan Amanzholova, That depends a bit if you are on a monthly or an annual plan. On a monthly plan, you are billed at the end of the month for the actual number of users in your instance. So in that case, the answer is no, purchasing these users up front is not possible. On an annual plan, you do pay up front for a…

That does happen indeed, @genevieve.vandenhende. If you create a ticket and you are an agent, JSM does not consider you to be a customer and does not evaluate that condition properly. It is best to test with a real customer account that does not have agent permissions. 

Hi @genevieve.vandenhende and welcome to the Community! Regarding your first issue (making your issues appear in the report sooner), you need to specify the exact event when the SLA timer stops. It seems this is when you send a reply to the customer if I understand you correctly. In Project settings > SLA you can locate…

Hi @martinandersen3d, I am assuming your enquiry is about what happens to permissions when you switch from a standard or premium plan back to free? The below extract is from this support article and probably explains the impact: Changing from Standard or Premium to Free If you change from a paid plan to Jira Software Free…

Hi @Liina Savtšik, When people talk about external customers, that often implies a public context. Imagine you are e.g. a government agency and deliver services to all citizens of your country or Community, that may imply that potentially every citizen is a potential customer to your service desk. To allow them to sign up…

Hi @Preeti Nair and welcome to the Community! For reporting purposes, you can create and save filters via Filters > Advanced issue search. After you select (e.g.) the issues for one project, you can save that filter. With each filter, you can define which columns are shown and reorder them by dragging and dropping them in…

Hi @subbash sellathurai and welcome to the Community! To my knowledge, there is no way JQL would let you do something like that. I assume some bulk operation went wrong and you are trying to fix something to make things look nicer? To be honest, I don't know if it is worth the effort. Comments only show when you are…

Hi @Chad Waldman, Your options may be determined by the project type you are using (company managed vs team managed). The below solution works for company managed projects only, as only there you can define differents screens for create / edit / view. Since you talk about validators, that seems to be the case. If you set…

Hi @Eri_Ito, It is possible to import issues with multiple comments fields via csv. There should be multiple comments fields in your csv file. How many is determined by the issue with the highest number of comments on it. Have a look at this related question where the formatting requirements of your csv are described in a…

Hi @Jason Prinsen, As for know, it does not seem possible (yet) to clear votes from existing items. In this Community article (dating back to when the feature was introduced) a suggested workaround to create a new set of votes would be to add a new votes field, replacing the old one. Hope this helps! 

Hi @Krzysztof Matlak and welcome to the Community! As long as you are using company managed projects, there's 2 ways to add a group (of users) automatically when you create a new project: * As a Jira administrator, navigate to Jira Settings > System > Project roles and configure the default members of the role(s) you would…

Hi @Hitesh Kumar Khatri, I am not Atlassian staff, just volunteering to help out folks here in the community. There is a feature request to do something about that naming thing that you can track and vote for here: JRACLOUD-34411. If you want to limit the returned versions in your gadget, you should do so by limiting the…

No, indeed. That is a screenshot from a server or data center instance. In that case, look for Board > Configure near the top right corner of your board.: You still should be able to configure swimlanes there as I described earlier (if you have board administrator permissions).

Hi @Marcel Risques and welcome to the Community! The startOfYear() function you refer to is a thing from JQL. You may want to try the following syntax to retrieve the first day of the year: {{now.startOfMonth.withMonth(1)}} Hope this helps!

If you look at the bottom-left corner of your screen, is there a mention of the type of project you are in (company-managed or team-managed)? And is it possible that your project may be a business project (i.e. Jira Work Management instead of Jira Software) Easiest way to make sure what you are looking at would be to share…

I am new bee to Jira. Where can I find Board settings? You can find Board Settings near the top right corner of your board under the ... button, @Shailendra Chinta :

Hi @Archana Keswani, That is expected behaviour. Advanced Roadmaps is a bit like a sandbox. Every change you do there is only saved to Jira after you explicitly commit that change (to allow you to try things out first before you actually save them). To save your subtask to Jira, near the top right corner of your Advanced…

Hi @Shailendra Chinta and welcome to the Community! You can create swimlanes in your active sprint board by assignee, and that should display all issues in separate lanes on the board, organised by the person assigned to them. If you are working in a team managed project, you can do so by selecting group by > assignee near…

Hi @Hitesh Kumar Khatri and welcome to the Community! Use the option Raised in Version instead: It is the same field as affects version, but in the gadget an alias is used to refer to it. Hope this helps!

Hi @Diogo Teles, While I am not entirely sure what you mean by a security scheme, you can find an overview of all activities that are being recorded in the audit log in this support article. Hope this helps!

Hi @Maxine Freedman-Thompson, Showing a screen on a transition is not something that you can make conditional: the screen is either there or it is not. But as a workaround, you could set up 2 transitions that both go from In testing to Done and attach the screen to one transition and not to the other one. If you could add…

Hi @Bruce Anderson [Administrator], JSM is a great fit to govern the entire process, for several reasons: * The tools has a form builder (with plenty of ready-made templates that can help you get started quicker) where you can build rich forms to initiate the request (cfr all the information HR provides you with to get…

Hi @Adam Stein and welcome to the Community! While there's plenty of options, the suggestion you raise yourself is very likely one that adds a lot of value to stakeholders. With Confluence (the wiki you refer to), you could pull in data from Jira through reports gadgets, but also the roadmap from an advanced roadmaps plan…

Hi @Lykemtheng He, Your rule would look more or less like this: This is a sample from a test environment I am using. In your scenario, you should replace the WHEN part by WHEN issue created and add a condition after that to make sure that you are only checking for issues created in your project A. Hope this helps!

Hi @Rajesh Shah, You should be able to check and update the default assignee for a project by navigating to Project settings > Details . Default assignee is one of the settings on that page. Hope this helps!

Have you tried to just leave out the initial issue part? I notice that it is not being used for key and summary either. So: {{issueType.name}}

Hi @Pauline Dupuy and welcome to the Community! I am not sure if these smart value keys are case sensitive, but I would not be surprised if this does matter. From the documentation, issueType has a capital letter 'T': {{issue.issueType.name}} Hope this helps!