Giuliano C. Atlassian Team

Can you confirm if the JIRA certificate was not inserted (or removed) into the Java that Confluence is using? Mostly times when it happen, the certificate is not inside the the Java cacerts of your Confluence instance or JIRA, depending on which one not being able to do the connection. So, to check that can you navigate to…

Heya Hansen, As I do agree with Alexey, it could be also caused by some authentication related or we could be facing the same symptoms from this new bug report: https://jira.atlassian.com/browse/JRA-39264which describes exactly our situation and the workaround would be to use directly the URL. However, for more information…

Hey Steve, As we can see a Cloud instance used by you, since we host it in Atlassian and we do have the system administrators for it, the best suggestion would be to raise a new ticket with the Cloud support, through our support channel: https://support.atlassian.com There, we will have access to your instance and also…

Hi Alexander, Let's suppose that you are talking about attachments like Word, Excel, etc. For cases like this one, you can use the Edit in Office feature which would allow you to do it. Just remember that for Firefox, we would need ot install the mentioned add-on from the doc and this feature does not work with Chrome yet.…

Hey Nathan, In order to put the internal directory in first position and also reset the password for the administrator, you might been interested to follow the procedures from the KB article below: * Restoring Password to Recover Admin Rights Let us know if it helps you to get access to the instance back, Nathan. Kind…

Hello, Looking through your Stack Trace, this problem could be related to your resource name and JNDI name. You must name your JNDI path according to the resource name in your server.xml. In this case: mail/GmailSmtpServer. Therefore, my JNDI path would be java:comp/env/mail/GmailSmtpServer. Cheers

Hey Asela, We could see that the last comment from Atlassian was related to pointing to an expert in order to configure the TMG 2010, right? Given that, can you share which solution have you searched, so if other users face the same behaviour, we can take a look at this answers post for reference? :) Cheers, Giu

So far, the warning it looks related to the OpenID usage for Crowd that was affecting it in versions below than the 2.8.2 one: https://jira.atlassian.com/browse/CWD-4129 However, since you are installing the instance and the wizard is giving you some trouble, can you check if all the connections with the DB are properly…

As we saw through the ticket raised by you on Atlassian Support, it was caused by data migration failure was caused by an oversight in the MySQL max allowed packet size configuration. The steps reproduced: 1. Choosing InnoDB ONLY during install, and: 2. [mysqld]collation-server=utf8_binmax_allowed_packet=32M Kind Regards

Usually, this exception is thrown when you have not configured Confluence to accept remote API calls. Therefore, as an initial suggestion, kindly enable the {{ Remote API (XML-RPC & SOAP)}} on your Confluence, via Browse > Confluence Admin > General Configuration, and the option is under Feature Settings. If you're still…

Unfortunately, this function isn't available yet, but we have a Feature Request to reach this function of Merge Spaces. You can vote to raise its popularity and add yourself as watcher too, if you like to know how this Feature is going. https://jira.atlassian.com/browse/CONF-7024. Anyway, let's see if anyone has a valid…

In case of not having success to uninstall the add-on or if the issue persist, try to check if you have customisations for this space, affecting only this page. You can see that in *_Confluence Admin > Look and Feel_* and verify the following: a) Themes: See which theme you're using, switch back to the default if you're…

I don't know if it reach what you're wanting, but you can Enable User Access Logging to generate a basic log indicating which users are accessing which pages in Confluence. Please, refer to the following KB: https://confluence.atlassian.com/display/CONFKB/How+to+Enable+User+Access+Logging Sorry if it isn't a concrete…

Another good option to check would be if the add-on is enabled inside the DB with the query below, which could point the flag as 'false', in case having it disabled: select BANDANAVALUE from BANDANA where BANDANAKEY = 'plugin.manager.state.Map';

The best approach I know is about Confluence Scheduled Jobs, that allows you to schedule various administrative jobs at regular time intervals. The types of jobs which can be scheduled cover: * Confluence site backups * Storage optimisation jobs to clear Confluence's temporary files and caches * Index optimisation jobs to…

Tommy,I see that Thomas provided some good suggestions. Alternatively, you can raise a feature request at https://jira.atlassian.com regarding this matter so it can hopefully be implemented in future versions of Confluence.Cheers, Giuliano Tenedini

Hey Tom, I would like to share the procedures performed as a troubleshooting in our support channel, that have a ticket opened by you: Hey Tom, You did a good research in order to find the possible main cause here, which clearly seems to be indicating the collation used in your instance. Given that, since you have already…

Heya Nathaniel, It seems that this case is being tracked inside our Support channel and here's the support response: Hello Nathaniel, From your description, it seems that you're looking to include an specific program to run in the datasource. Specifically, for the Bob Swift's SQL plugin, right? That being the case, since…

Hi Waqar, May we know if you are using any kind of external directories (such as LDAP and AD)? Sometimes, when we can't update the info for the users, it could be related to the directory not allowing Confluence to edit it, only inside the directory configuration itself. In addition to that, is it happening with any group…

Bonjour Mohamadou, From the screenshot for the space in english, it looks like that only the content related to the macro will render in this language, while the other parts (for example, people who liked the page) are in the default language. Given that, since the content created in a blank space could be consider as a…

Hey Prateek, Since there's no customisations configured in the Look&Feel session, as you mentioned some settings to be configured, I believe the Theme used for the instance is the same. So, can you check and schedule some downtime to run the instance in Try to run Confluence under Plugin Safe Mode to see if it will helps.…

Hey Neal, We can have multiple causes for this behaviour, like: database responding slowly, Custom Fields which are slow to load, etc. So, given that, to search for a clue, can you confirm if there's something while the issue is tyring to be loaded in your jira log? We can find it through the latest atlassian-jira.log file…

You can query the database in order to retrieve the creation date of a give page (you can refer to the CONTENT table). As for the endDate I'm not sure what it would mean? Do you want to set an end date to prevent users from continue editing this page?

Hey Scott, From the outlined steps in this documentation, I believe that you are following the right direction here. However, once we still need to update the port number in the Base URL, can you check if all the procedures from setting up the instance behind Apache are properly done? This could be crucial for the URL to…

Hey Bernardo, As we could see, the ticket was raised with an L1 priority and the engineers are already taking a look at this. In cases with urgency like this one, this is definitely what we recommend you, since according to our SLA: https://confluence.atlassian.com/display/Support/Support+Response+SLA'sit should be back to…

Hey Christoph, That's a strange behaviour, mostly because it only happen while using the IE browsers. Given that, can you check if the log files (confluence home/logs folder) are pointing something specific to the conversion of these files? Also, even happening only with one browser, since we recently upgraded the instance…

Hi Katherine, Unfortunately, from my thoughts Confluence doesn't work with this Feature, since you block anonymous to view a page, you will block him to see all content, you are not able just to block the history of the page. However, if you wish, we can create a Feature Request for you and see how it will goes. Thanks a…

Hey Vic, Since the link is not being able to be created from the cloud instance, it could be related to some internal issues that we could check in the https://support.atlassian.com channel. However, you mentioned that you can't see an App link in Confluence through the Application Links console. Given that, is there a…

While you are working on provide the current information from the log files, Cristoph, can I suggest you the following? Check or paste here the output from the following query, which will display the status of the plugins inside the database: select BANDANAVALUE from BANDANA where BANDANAKEY = 'plugin.manager.state.Map';…

We have some options such as to use the Viewtracker Add-on provided by Bitvoodoo that will display the page views and also it's visitors. As a bundled feature for Confluence, as you are already using the Usage Stats, you can also try to enable the user access logging indicating which users are accessing which pages in…