Fabio Racobaldo [Catworkx] Community Champion

Hi @Shree Jantre , it seems a bug that has been fixed in 8.4.0 version https://jira.atlassian.com/browse/CONFSERVER-35256 Please verify your Confluence version. Fabio

Hi @ASHIK , it seems to be a network issue. Form the server, marketplace.atlassian.com seems to be not reachable. Fabio

Hi @Venug Pampati , please specify what means "it trigger another workflow which is 'RunbookTask'". Fabio

Hi @Martin Jovane and welcome, as an admin, please take a look to Customer Notification section on project settings page to review the notification settings. Moreover, based on your scenario, verify that your comment is NOT INTERNAL because, otherwise, that comments will be not notified to the customer. Hope this helps,…

Hi @Barış Bayramoğlu , Initializer code is something that happens on form load (first time), Field specific code is something that happen on field change. Please let us know your behaviour configuration. Fabio

Hi @王青 , I can confirm that api work based on user permission. pageManager.getPages(space) will return just pages with the user has access to. Hope this helps, Fabio

Hi @Henry , please let us know what is the type of post function used or if it is provided by a custom plugin. Provide also the code in order to have support on that. Fabio

Hi @Антон Исайчев and welcome, it could be related to some indexing issue. Did u try to reindex your project/instance? Please, let me know, Fabio

Hi @김영인(Young-In Kim) , did u solve it? There was an active incident in that date. Please let me know if you need support on that. Fabio

You need to ask to a JIRA Sys Admin within your organization.

Hi @lukasgotter , did you check if there is some restriction at parent level that blocks you on that? Fabioo

Hi @Cory Sandahl , you could use the following internal rest api https://YOUR_BASE_URL/jira/rest/dev-status/1.0/issue/detail?issueId=ISSUE_ID&applicationType=bitbucket&dataType=repository Hope this helps, Fabio

Hi @Christopher Luce , based on documentation https://confluence.atlassian.com/doc/confluence-wiki-markup-251003035.html you can't do that. Fabio

Hi @Alessio Ragni , unfortunately, you can't do that. Fabio

Hi @Izaskun Ochoa , are you sure that attachment field is on the request type form? Fabio

Hi @Mathieu Habera and welcome, if you go under Settings > Products > Configuration you can define a default behaviour for that Keep in mind that this is a settings for all customers and not related to a specific one. Hope this helps, Fabio

Hello @[deleted] , sure, you can se the following rest api to retrieve users in a group https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-group/#api-wiki-rest-api-group-groupid-membersbygroupid-get Fabio

Hello @Serge Calderara , Q1 : you can perform a xml on 7.2 and restore it on JIRA 9.12 (this is a normal approach for upgrade process). Q2 : Data can be included in the xml backup. If you want to migrate by hand, attachments are file not depending from OS so you can backup them in linux and move to the new location of your…

I probably don't consider the things I haven't done normal :)

Hi @Dave Francis , notifications are different for internal and customer users (https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/). In order to setup properly notification for customer you need to define rules as explained here…

Hi @Jeferson Carlos dos Santos , you could try to use "Two dimensional filter" gadget and use Request Type for X axis and Organization in the Y axis. The related filter, associated to the gadget, should consider just tickets in the last month. If you need to visualize those information through months, my suggestion is to…

Hi @Richard Forsythe , did u try to perform a project reindexing? Fabio

Hi @Serge Calderara , Atlassian application are platform indipendent so you can migrate/upgrade Jira in one shot. Q1 : Yes, the backup xml is not dependent from OS Q2 : Please take a look here https://confluence.atlassian.com/adminjiraserver/migrating-jira-applications-to-another-server-938846962.html Because of a change…

Hi @[deleted] , for unrestricted pages, access policy is related to space permission settings. In that way, please use the following rest api https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-space/#api-wiki-rest-api-space-spacekey-get that contains also space permissions. Hope this helps, Fabio

Hi @Joel Suter , you should be able to do that using SpaceManager (save method) passing a Space object in which you edited the description through https://docs.atlassian.com/ConfluenceServer/javadoc/7.12.0/com/atlassian/confluence/spaces/Space.html#setDescription-com.atlassian.confluence.spaces.SpaceDescription- Hope this…

Hi @Steven YU , you should develop a custom macro through a plugin. Fabio

Hi @Felix Bernd , try to do that thorugh an automation. Here an example for a cloud site https://support.atlassian.com/jira-service-management-cloud/docs/automatically-comment-to-share-knowledge-base-articles/ that should work also in a self hosted instance. Fabio

Hi @John Fedorczyk , there are some events on the Atlassian site https://www.atlassian.com/company/events?tab=itsm . My suggestion is to take a look here https://events.atlassian.com/itsm-events-hub/lightning-talks?i=6cAPf0uhvpl_qkv0h4DjmOxMl1cwirsD Hope this helps, Fabio

Hi @Gisela Lassahn , for my knowledge you can't do that. Automation has not a trigger for that event and a custom listener has not a specific event for issue cloning. For a cloud instance there is an app for that…

Hi @GuZhengJian , take a look to the following article https://support.atlassian.com/migration/docs/migrate-users-and-groups/ about users management on migration Fabio