Fabio Racobaldo [Catworkx] Community Champion

Hi @Jaafar Hammoud and welcome, please check the workaroud proposed in the following ticket https://jira.atlassian.com/browse/JRASERVER-64886 Hope this helps, Fabio

Hi @Sreenath S , here you can find all information about plans and pricing. Hope this helps, Fabio

Hi @Alain BEAULIEU , unfortunately you can't reoder fields in JQL search bar. Fabio

Hi @Robert Haynes and welcome, I have the same issue. There is an open bug for that (https://jira.atlassian.com/browse/JRACLOUD-83424). Please take a look at it. Hope this helps, Fabio

Hi @Pushkar Pradhan and welcome, please could you provide us more information about screenshots (image format, size and so on). The 'Preview unavailable' status for inserted images in Confluence can be due to issues such as insufficient permissions, unsupported image formats, large file sizes, network problems, or…

Hi @mujintest , my suggestion is to reach Atlassian support team through https://support.atlassian.com/contact/#/ Hope this helps, Fabio

Hi @Ramon Newton and welcome, please could you share atlassian-confluence.log information so that we can investigate and fix your issue? Fabio

Hi @Justin Lehman , please could you specify what are those macro (builtin or user macros)? Fabio 

Hi @Laurent Sabina and welcome, could you spaceify what page doesn't load and how did you link pages? Fabio

Hi @Philip Mather , you need to raise a request here https://support.atlassian.com/contact/ Hope this helps, Fabio

Hi @Linn Söderblom Moll and welcome, you need to contact Atlassian support for this type of request (https://support.atlassian.com/contact/) Fabio

Hi @Durbha Siva and welcome, try to shutdown your jira instance (all nodes), clean plugin cache (https://confluence.atlassian.com/jirakb/how-to-clear-jira-s-plugin-cache-1157468195.html) and start again JIRA. Hope this helps, Fabio

Come up with a service superhero name for your team ATeam

Name: @Fabio Racobaldo _Catworkx_ Role: Atlassian Consultant / Architect Home: Italy One song or word to describe your team: Revenant :) Favorite superhero: Superman

Hi @ssoe.test and welcome, if you are referring to Service Desk customers (enabled to view knowledge base articles within confluence) you can use the following rest api https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-user-get Fabio

Hi @Jeremiah , please take a look to the following article https://community.atlassian.com/t5/Jira-articles/Try-Jira-Cloud-for-Outlook-Organize-your-work-without-leaving/ba-p/1081661 Fabio

Hi @Pitroda Khushi EXT and welcome, you can retrieve issues updated by user (https://community.atlassian.com/t5/Jira-Service-Management/Is-there-a-way-in-JQL-to-search-for-who-update-modified-changed/qaq-p/1733942) but you can't retrive what changes user did on issue in a JQL. In order to retrieve those changes you need to…

Hi @suvan_tian_amedac_com and welcome, the major issue seems to be memory settings. Try to increase memory of your confluence instance https://confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html Hope this helps, Fabio

Hi @Navadeep , those ports should be enough Fabio

Hi @Stewart Bowley and welcome, how do you create pages in Confluence? If you take a look to the storage format of your pages, you can see some metadata that allow you to define the image width (ex ac:width="403) <p /><ac:image ac:align="center" ac:layout="center" ac:original-height="225" ac:original-width="225"…

Hi @Ronja.Binder and welcome, there are some requests in the Atlassian backlog for that : * https://jira.atlassian.com/browse/JRASERVER-37326 * https://jira.atlassian.com/browse/JSWSERVER-14565 There are some workaround using javascript in the announcement banner specified here, try it in a test environment. Hope this…

Hi @Liv Elin Høy , please check the supported platform of your JIRA version at the following link https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html Fabio

Hi @BK , natively there is not this feature in JIRA. Fabio

Hi @Ruby Dadwal , you can create a two dimensional issue gadget with a specific filter in whic you can define fields on x and y axis. Hope this helps, Fabio

Hi @Datascope WMS and welcome, please check incident status at the following link https://confluence.status.atlassian.com/ Fabio

Hi @eric.buttrum , here all information about Confluence 7.19 supported platforms https://confluence.atlassian.com/conf719/supported-platforms-1157467959.html SQL Server 2016 is not supported so if you have some issue Atlassian will not support you. My suggestion is to use 2017 or 2019 version. Fabio

Hi @Oscar Amenos and welcome, please could you clarify what is your question? Fabio

Hi @Lukas Hametner , in my opinion you don't need an automation to put in place that but you could setup notification on assignee/reporter through the notification scheme within your porject. About comment author notification, each user can setup his preference so that he is not notified about his own action (Notifications…

Hi @Farhad , please check connectivity between servers using reverseproxy url. As workaround you can map the URL of the reverse proxy in the host file (windows :https://www.nublue.co.uk/guides/edit-hosts-file/#:~:text=In%20Windows%2010%20the%20hosts,%5CDrivers%5Cetc%5Chosts. linux :…

Hi @Michelle Gronwold , unfortunately, if edit is denied in a specific status user can't worklog and for my knowledge you can't avoid that. Fabio