Fabio Racobaldo [Catworkx] Community Champion

Hi Mamoru, did you setup specific project roles for each your project as escribed here https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html ? You should be able to give project visibility per customers just defining users to "Service Desk Customers" role per project. Please, take…

Hello, you can easily retrieve caller just using getUser method from event String currentUser = event.getUser().getName(); Please, take care that CommentManager create methods need an ApplicationUser and not a User. In this way, you can use the following approach : ... ApplicationUser user =…

Hi Pamela, there's a similar question here https://answers.atlassian.com/questions/112423 Hope this helps, Fabio

Hello, I had the same issue in the past. The problem is that your js code need the complete page load first. I fixed this problem using a timeout : jQuery(document).ready(function() { setTimeout(myFunction,3000); });function myFunction(){ HERE YOUR JS CODE} Hope this helps, Fabio

Hello Andrea, you can retrieve this information just using History tab for a specific issue. There, you find all information about the ticket history. Hope this helps, Fabio

You're welcome Andrew

Hello Andrew, my suggestion is to open a ticket to Atlassian https://support.atlassian.com.Other people had the same issue and Atlassian team suggested to open a private ticket for that. Please take a look here, https://jira.atlassian.com/browse/JRA-35073 Hope this helps, Fabio

Hello Akhila, I found the following link that seems match your issue. https://confluence.atlassian.com/display/JIRAKB/JIRA+System+Plugin+Timeout+While+Waiting+for+Plugins+to+Enable Hope this helps, Fabio

Hello Daniele, if you are using the default JIRA Workflow (or a copy), it is "Resolution Screen" within Screen administration, otherwise you need to go to the specific transition and retrive the associated screen name. Regards,Fabio

Hello Bernard, you need to retrieve the resolution screen associated to your workflow transition first (Resolve Issue Scrren is the resolution screen associated to Deafult JIRA Workflow). After doing that, go to JIRA Administration -> Screen and locate your screen. You can now update it just clicking on configure button.…

Hello Beth, my personal workaround is : 1. Copy page (it will create a new page and all its attachment) 2. Edit new page just removing all its content (but not the attachment) 3. Add new content to this new page I know that it's not a great solution but currently, it is the only way to do that. Hope this helps, Fabio

Hello (&zwnj) :), in my opinion, it is not a bug because at db level, your username has been stored with more than one character. The problem is during html rendering phase where your name is &zwnj: that is a special character half-space. This character could be managed in different ways by different browser. So I think…

Currently, you can manage just page watchers. Take a look here https://confluence.atlassian.com/display/DOC/Managing+Watchers

Hello Mark, currently you can't. There's an open issue for this problem https://jira.atlassian.com/browse/CONF-22313 Please, vote it so that Atlassian can add this feature in the future releases. Hope this helps, Fabio

Hi James, you need to put the new license under "Confluence Admin" -> "License Details" -> License Btw, even if your license is expired, you should be able to log-in into Confluence. Therefore, I suspect that license is not the cause of your problem. Hope this helps, fabio

Hello, please perform a reindex (https://confluence.atlassian.com/display/AOD/Search+Indexing). It should fix your issue. Hope this helps, Fabio

So you're using an JIRA on-demand. You need to raise a ticket here https://support.atlassian.com We can't support you on that. I'm sorry. Regards, Fabio

Please, could you check if you well setup Trusted Application into the Application Link? Regrads, Fabio

Hello Matthew, please could you check your Application Link (JIRA2Confluence) ? Hope this helps, Fabio

Hello Joe, currently just a JIRA Administrator can do that. I suggest to use the following approach : - Define your permission scheme based on Project Roles - Project Lead, that can manage role for the project, can update users/groups for each project role Consequently, Project Lead can define permissions just editing the…

Hi Phillip, what do you intend with "different text"?

interesting. thanks

Hello Luke, you can do that if you're repository owner or admin. Here a complete how-to guide https://confluence.atlassian.com/display/BITBUCKET/Delete+a+repository Hope this helps, Fabio

You're welcome ;)

Hello, please take a look here to fix your issue https://confluence.atlassian.com/display/JIRAKB/Viewing+a+Project+or+an+Issue+throws%3A+com.google.template.soy.tofu.SoyTofuException Hope this helps, Fabio

hmmm, this could be an issue introduced from the latest JIRA Agile version. In my opinion, you should ask atlassian support on that just raising an issue here https://jira.atlassian.com/secure/Dashboard.jspa Regards, Fabio

Hello Tom, I don't see any attachment. Could you access JIRA Admin -> Add-ons and verify JIRA Agile version installed? Regards, Fabio

Hello Tom, please provide more information about the problem. Log is uncomplete. Btw, it seems an issue related to JIRA Agile plugin. Please, go to the Add-ons section and verify that JIRA Agile has been upgraded to the latest version. Hope this helps, Fabio

Hello Warren, please, could you try to perform this check https://confluence.atlassian.com/display/JIRAKB/Duplicate+Issue+Creation,+Comments+or+Notifications COuld you verify that your outgoing mail queue has not errors? Regards, Fabio

Hello Warren, are u sure that the previous JIRA 5.2 is down? Are u receiving duplicated email just for issue creation event? Let me know, Fabio