Fabio Racobaldo [Catworkx] Community Champion

Please try one of this : jira.permission.work.denied = denied jira.permission.work.denied = empty (no value)

Sorry @Madhu_Mullangi , my workaround work on jira side but not on the customer portal. Please take a look to this ticket https://jira.atlassian.com/browse/JSDSERVER-270

You're welcome. It is a property at status/step level. If you have a specific status for code waiting for deploy you can add this property also to that status too. Ciao, Fabio

Hi @Neetu Verma , when a sprint is closed, all the related ticket should be in a specific status (closed!). You can add a workflow property at workflow level related to Close status. Here the property that should be entered : propertyname : jira.permission.work --> propertyvalue: false Hope this helps, Fabio

Hi @Shree Vidhya Meiyappan , I don't think that the problem is related to JIRA settings. It seems a network issue so that JIRA server is unreachable. Check the iptables/firewall on the server where you installed JIRA: Ciao, Fabio

Hi @Madhu_Mullangi , you need just to update the Permission Scheme of your project. In particular, you should assign the "Browse Project" permission to project role "Service Desk Customers". Ciao, Fabio

Hi @Devashish Nath , you need to raise a ticket here https://support.atlassian.com/contact/#/ Ciao, Fabio

Please could you check on the Global Permission in the administrator page? This permission is not at project level but at JIRA Administrator level. Ciao, Fabio

Hi @Nivedita , you need to add a comment before saving your new page version

Hi @[deleted] , if all users have access to JIRA you need to check that these users have "Browse Users" in the global permissions https://confluence.atlassian.com/adminjiraserver073/managing-global-permissions-861253290.html This should fix your issue. Ciao, Fabio

You can do that but if you prefer, as partner, I can raise a ticket to the atlassian team. Please let me know. Ciao, Fabio

Hi @Luca Andreatta , I had the same problem in the past. Btw, you can inspect the project fields in order to retrieve the project key and select the correct one Hope this helps, Fabio

Hi @[deleted] , please could you check Application Access? You need to define which users can have access to JIRA so that they can be assignable users. Hope this helps, Fabio

Confluence 6.3. Btw, it's correct :)

Hi @Muhammad Bilal , permission scheme is correct so you don't need to make any update on it. Just users defined as customer can view and access the related project on the portal side.

Hi @Muhammad Bilal , here the documentation about how to manage customer for your project https://confluence.atlassian.com/servicedeskcloud/adding-customers-852724126.html Ciao, Fabio

you're welcome @Piyal Nanayakkara 

Hi @Piyal Nanayakkara , please use the following query to retrieve info about language user preferences : select u.user_key, PROPERTY_KEY, propertyvalue from propertyentry pe join app_user u on u.id = pe.entity_ID join propertystring ps on ps.id = pe.id and property_Key = 'jira.user.locale'; Hope this helps, Fabio

Hi @Muhammad Bilal , on the customer portal, customer will show all projects in which he is able to raise tickets to. If you want to show just particular projects you should limit access to all the others by using customer permission as previously described. At permission scheme level, ususally you have create issue…

Hi @Muhammad Bilal , please check customers on each project and make sure that just desired customers are in that list. Moreover make sure that each project has Customers my team adds to the project (default). https://confluence.atlassian.com/servicedeskcloud/project-customer-permissions-954239155.html Hope this helps,…

Hi @jypark , beacuse of scripted fields are calculated on view (there are no values stored), you need to recalculate sum of all other progress fields into your "Total" scripted field. Ciao, Fabio

You're welcome @Nikita Serov 

Are you sure that your issue type is associated to that workflow in the workflow scheme? There're several method to log automatically on transition (Listener, third part app and so on) but is strange that you found a post function and removing it nothing happens. Ciao, Fabio

Hi @Nikita Serov , did you publish the workflow after this change? I think that your workflow is probably in draft so your change is not available. Hope this helps, Fabio

Hi @Jay Jay , it should work if the subject in the reply contains the issue key of the issue in which mail handler should add the comment. If the reply doesn't contain the issue key your mail handler will create an issue for each email. Ciao, Fabio

Hi @Sudharsan Gopalakrishnan , here you can find an official how-to upgrade guide https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html Hope this helps, Fabio

Hi @Marko Ivešić , you can use startOfMonth() and endOfMonth() in order to use those dates as part of your query( https://confluence.atlassian.com/jirasoftwarecloud/advanced-searching-functions-reference-764478342.html ). You can also add a parameter to that function to move into a specific month. Example :…

Hi @Sandesh Shetty , you should have View permission on the source space and View/Add Pages/Add Attachments permissions on the target space. Hope this helps, Fabio

Hi @Connie Leuderalbert , unfortunately this is a known issue but there's no information about when it will be fixed. Here the related issue on Atlassian backlog https://jira.atlassian.com/browse/CONFSERVER-58176 . Watch it if you need to have notification about progress. Ciao, Fabio

Hi @Ashley Byrd , please verify that assignee is defined as field on a card (Board Settings -> Card Layout) More information are available at the following link https://confluence.atlassian.com/jirasoftwarecloud/customizing-cards-764478020.html (Adding field to cards). Ciao, Fabio