Fabio Racobaldo [Catworkx] Community Champion

Hi @Christian Fiorilli , welcome to the Atlassian community! Are u on the cloud or on a server instance? Please take a look to the following article https://confluence.atlassian.com/jirakb/how-to-change-jira-service-management-customer-email-address-1085190839.html Hope this helps, Fabio

I'm happy for that! Please mark my answer as accepted

@[deleted] , the correct api to search dashboard via name is : https://YOUR_INSTANCE_URL/rest/api/3/dashboard/search the parameter is correct

Hi @[deleted] , welcome to the Atlassian community! First of all, you should be able to mention users that have access to Confluence. As first test, please try to mention yourself. Did u try with a different browser? Can you try to clear your browser cache and try again? Hope this helps, Fabio

Hi @[deleted] , you can use https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-dashboards/#api-rest-api-3-dashboard-id-get to retrieve a dashboard by name. Please use dashboardName parameter. After doing that, you can update it using the following Rest…

Hi @Aaron Whigham , Boards are provided by JIRA Sowftware and, therefore, are not included in JIRA Core/JIRA Work Management . Hope this helps, Fabio

Hi @Tengku Farith , please take a look to this article https://confluence.atlassian.com/jirakb/get-list-of-licensed-users-in-jira-server-278695452.html Hope this helps, Fabio

I'm happy that it was useful for you. Please mark my answer as accepted ;)

Hi @Bm1115xdo , Confluence, such as all the other Atlassian tools, is a permissive and not a prohibitive one. Btw, instead of manage user permission each time that a user is added, my suggestion is to use groups and provide permission to group instead of a single user. Using that approach, each time that you need to add a…

Hello @周慧华 , please perform the following steps: * For a more tailored upgrade, go to Jira administration > Applications > Plan your upgrade. We’ll recommend a version to upgrade to, run pre-upgrade checks, and provide you with a custom upgrade guide with step-by-step instructions.

Hi @madhukarangula , welcome to the Atlassian community! You can use single macros in confluence but, using builtin feature, you can't embed a whole JIRA Dashboard in Confluence. Try this https://atlasauthority.com/iframes-for-jira-cloud/ Hope this helps, Fabio

@Divya you are on a cloud instance. Please read this article in order to understand permission on the cloud https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-permissions/ Check the project permissions for your project.

Please, send us the URL of your instance

@Divya , go to project setting -> Permissions Are you on JIRA cloud or data center instance?

Hi @Divya , welcome to the Atlassian community! Please verify that user used for integration job has sufficiet privileges in JIRA and also at project level. That user should have "Create Issues" permisison in the related permission scheme. Hope this helps, Fabio

Hi @PxCCT-Jira , please could you attach error in <jira_home>/logs/atlassian-jira.log ? We need more information in order to provide you a support. Fabio

Celebration of failure is one of the most important point to grow Team awareness. This discussion is very interesting! Thanks @Christine P. Dela Rosa 

Unfortunately, based on your screenshot, you are not a Confluence Administrator so you can't do that. Please ask internally to one Confluence Admin. Fabio

Hi @benjamin.ugbene , there's no option to do that. My suggestion is to try to put in place an automation that, based on timing in In Progress status, will add some info to that ticket like a label. Example : - use Scheduled trigger that runs every hour - Configure a JQL search like status changed TO "In progress" BEFORE…

Hi @Sudhir Bhatia , By default limit for a COnfluence CLoud instance is 100Mb. Btw, you can increase this limit following this article https://support.atlassian.com/confluence-cloud/docs/configure-attachment-size/ Hope this helps, Fabio

Hi @Dan Towler , welcome to the Atlassian community! Unfortunately, visio file can be attached but, currently, there is no an embedded viewer macro in confluence. There is an open request for that https://jira.atlassian.com/browse/CONFCLOUD-27877 . Please vote it! In the meatime you can try the following…

Hi @Paul , welcome to the Atlassian Community! If you remove "Add comments"/"Delete comments" for ALL users/groups defined in the Space Permission section, that section should not be visible to everyone within your space. Hope this helps, Fabio

Hi @周慧华 , please check logs in order to provide more information about your issue. Take a look to <Jira home>/logs/atlassian-Jira.log - that should provide us a detailed reason for the disconnect. Btw, please take a look here in order to review your current…

Hi @Wenderson Amaro de Souza , welcome to the Atlassian community! You can add more bitbucket repos to your project just defining specific repos in toolchain section. Please read the following article https://support.atlassian.com/jira-software-cloud/docs/enable-code/ Hope this helps, Fabio

Hi @Trevor Overstreet , welcome to the Atlassian community! Yes, there's a limit for export and it is 1000 rows. Please take a look to the following article https://confluence.atlassian.com/jirakb/increase-issue-limit-for-excel-exports-in-jira-cloud-779160811.html Hope this helps, Fabio

Hi @Greg Smith , please share your email requests configuration for that project. If you used the standard email conf for Service Management project, all customer should be able to create tickets via email. Fabio

Hi @Greg Smith , welcome to the Atlassian community! You don't need to provide "create issue" permission at project level because those users probably can't access jira instance (they are not on the Application Access). You should add those users at Customer level in your project…

your're welcome @Tom Hadlett 

Hi @Dion Park , I confirm that Development info don't appears on Confluence side. I have the same issue. Fabio

Please @Tom Hadlett ask to someone within your organization and verify that you are a Confluence Admin otherwise you can not go ahead with this activity