Fabio Racobaldo [Catworkx] Community Champion

Hi @Krithica Gowri Shankar , please take a look here https://confluence.atlassian.com/adminjiraserver/adding-custom-fields-1047552713.html so that you can add columns to linked issue panel. This setting is for instance basis. Fabio

Hi @mani , it seems to be not related to a bitbucket issue. Please review the connection settings : * https://askubuntu.com/questions/127369/how-to-prevent-write-failed-broken-pipe-on-ssh-connection * http://thomas-cokelaer.info/blog/2017/05/packet_write_wait-connection-to-xxx-broken-pipe/ *…

Hi @mani , it seems to be not related to a bitbucket issue. Please review the connection settings : * https://askubuntu.com/questions/127369/how-to-prevent-write-failed-broken-pipe-on-ssh-connection * http://thomas-cokelaer.info/blog/2017/05/packet_write_wait-connection-to-xxx-broken-pipe/ *…

Hi @POOJA SINGH , welcome to the Atlassian community! I saw that app and, based on provided documentation, it can display content from standard file like csv. You need to convert your excel into csv first and follow this article https://docs.stiltsoft.com/display/public/TFAC/How+to+use+Table+from+CSV+macro Hope this helps,…

Hi @Jouni Riimala , welcome to the Atlassian community! Unfortunately this feature is not available on the cloud using builtin capabilities. There are some available apps on the marketplace : * https://marketplace.atlassian.com/apps/1220574/hierarchy-for-jira?hosting=cloud&tab=overview *…

does issue appears on each page?

Hi @jamie_marinos , based on your screenshot it seems that you are using tempo plugin. Btw, your issue could be related to workflow associated to subtaks issues. Please, check if that workflow has any status property that prevent users to log time in specific statuses. Take a look to the following…

@[deleted] If it is a company managed project, you need to be JIRA Admin in order to edit the workflow.

Hi @Petri Paajanen , that is a feature of JIRA Service Management so it is available for JIRA Service Desk project. You are talking about Kanban, so you are referring to a JIRA Software project. For that type of project, ticket creation through an email can be put in place through a mail…

Hi @[deleted] , finish and finished, based on your screenshot, are two different transition in one of the workflow used in your board. Please, identify that workflow and check what is the difference about these two transitions. You could collapse these two in just one transition. Hope this helps, Fabio

take a look to the <JIRA HOME Folder>/log/atlassian-jira.log file in order to figure out what is the error and to figure out if the call has correctly managed by JIRA

Please could you check, through the log file, request structure sent to JIRA?

Hi @HLH , as specified here https://docs.atlassian.com/software/jira/docs/api/REST/8.22.2/#issue-doTransition , error 400 means that there's no transition specified. Please specify just transition id and not other values like name ,to ... ... }, "transition": { "id": "5" }, ... Take a look to the provided example. Fabio

Hi @Aadhar Lamichhane , as per Healthcheck plugin, this plugin, that in the latest versions has been replaced by https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-jira?hosting=datacenter&tab=overview , is not necessary/available for the cloud. All data for support/troubleshooting will be managed…

you're welcome @Aadhar Lamichhane 

Hi @Andres Cartin , usually, when this problem appears Atlassian team can support you. Please raise a ticket to https://support.atlassian.com Hope this helps, Fabio

Hi @Aadhar Lamichhane , Healthcheck is performed by Atlassian internally so that plugin is not available for cloud instances

Hi @duo.willem Hobers , unfortunately you can't do that. There's an open request on the atlassian backlog https://jira.atlassian.com/browse/JRASERVER-61889 Hope this helps, Fabio

Please raise a ticket to https://support.atlassian.com/contact/

Hi @Adrian Loo , welcome to the Atlassian community! Please define an application link between JIRA and confluence as described in the following article https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/ This should fix your issue. Hope this helps, Fabio

I just tried on my Atlassian Account profile and it works like a charm. Please could you try to do the same operation using another browser?

Hi @Aadhar Lamichhane , that plugin is for server/data center instances only. Cloud instances are monitored by Atlassian team internally and eventual issues will be highlighted on Atlassian Status https://status.atlassian.com/ Hope this helps, Fabio

Hi @Valerie Mejsnarova , please specify where you trying to do that (at user preference level, at instance level, at jira service management level) Fabio

Hi @Aadhar Lamichhane , JSU is available also on the cloud. After server to cloud migration process, you need to install JSU version for cloud and all data should be existing. Here a useful guide for JSU migration from server to…

Hi @[deleted] , please verify that filter associated to that gadget has been share with the user that is getting this error. It should solve your issue. Fabio

Hi @Londer Jan , pease select "parent" field on issue navigator. In order to define order please click on the parent column. Fabio

Hi @Teresa Ledford , welcome to the Atlassian community! This is a known issue tracked on https://jira.atlassian.com/browse/CONFCLOUD-25907 Please vote and watch it in order to keep you up to date about progresses. Hope this helps, Fabio

Hi @[deleted] , try to clean plugin cache. Please perform the following: * Shut down JIRA * Delete the following hidden plugin cache directories:JIRA_HOME/plugins/.bundled-pluginsJIRA_HOME/plugins/.osgi-plugins * Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache) Let me know if it…

Ciao @Malin Rathjen , your user should be deactivated (https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/). In this way your issue will be maintain the reporter name even if he has no more access to Jira. Fabio

Hi @Malin Rathjen , unfortunately, this task can't be performed on cloud side. There's an open request for that https://jira.atlassian.com/browse/CONFCLOUD-72561. Please vote and watch it in order to keep you up-to-date. Hope this helps, Fabio