Fabio Racobaldo [Catworkx]

Hi @DeRuntz Lars RAININ , here an article that contains all DBMS supported https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html Hope this helps, Fabio

in 8.16 to 8.22 db support Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Gonthini Jyothi , welcome to the Atlassian community! In order to hide/show a field in a screen based on some condition, you can use Behaviours provided by Script Runner (https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?tab=overview&hosting=server) Here some…

in How to write a script to hide and show fields and screens, please give a example . Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Kristjan lessel , welcome to the Atlassian community! You can set default instance language (https://confluence.atlassian.com/adminjiraserver/choosing-a-default-language-938847001.html) but each user can choose his own language based on the installed languages on the instance…

in Hello, I have a question how to Change language Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Amandeep , welcome to the Atlassian community! Projects can be categorized and you can use categories in order to have a structure across projects. BTW, you need to specify more details about your needs about that structure. Fabio

in How do I link two existing projects as parent and child? Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Maxim Kashaev , welcome to the Atlassian community! https://confluence.atlassian.com/doc/view-insights-on-your-site-1044780335.html allows you to check who and when accessed specific pages of your instance. How much time user spent on a single page, in my opinion, is very hard to check because user could open a page in…

in Plugin for tracking how long the user has been on the page(not editing)? Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Kaj Sennelöv , you should use REST API provided by Atlassian JIRA in order to download data on your excel file and then perform all the calculation you want. I did it for a customer using https://www.codeproject.com/Articles/1088523/Excel-Jira-Rest-API-end-to-end-example Hope this helps, Fabio

in Live excel of Jira data Comment by Fabio Racobaldo [Catworkx] June 2022

You're welcome @Rzuniga

in Priority of tickets that are opened by mail Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Dean van Rooyen , please could you specify JIRA and Confluence version? Is this behaviour happening on JIRA and Confluence side or just to Confluence? Did u tried to reindexing JIRA firts? Fabio

in ORDER BY Rank ASC not working anymore Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Suporte/SEINT , as a Confluence Admin you should be able to do that through the following steps : * Admin -> General Configuration * License Details Please let me know what is your screenshot about that path. Fabio

in Register license renewal Comment by Fabio Racobaldo [Catworkx] June 2022

If you backup your current JIRA through an xml and restore it in the new environment there are no impacts based on the server OS.

in JIRA migration Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Elena Welsch , welcome to the Atlassian community! Where are you trying to mention users? In a comment or in a specific text custom field? Moreover, in order to mention users, you need to have Browse Users global permission. Fabio

in Function of tagging people doesn't work Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @羅鳳(CSI) , welcome to the Atlassian community! At application level there are no differences between linux or windows installation. JIRA Software include JIRA Core so, installing it you automatically will have JIRA Core working. Please let us know if you need more information Fabio

in JIRA migration Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Yoshioka-Smith, Tonya , you can do that though an automation. When using the Automation for Jira, the option to add Participants or Organizations are on the “Edit issue” action. Please, go to the automation and on “Action” select “Edit issue” and add select the desired fields. Hope this helps, Fabio

in Can I automate sharing when issue is created? Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @arshareshikesh , welcome! Please provide more information, screenshots, Confluence version, logs and so on so that we can support you on that. Fabio

in Why do some of the table content gets hidden after i click on save? Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Pratik Surendra Giri , welcome to the Atlassian community! My suggestion is to use the following REST API https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-groups/#api-rest-api-3-group-member-get Hope this helps, Fabio

in Where can I find group Id in my account ? Comment by Fabio Racobaldo [Catworkx] June 2022

In addition to @Tinker Fadoua links, here a useful link in order to check external app compatibility based to the target…

in Where can I find instructions for upgrading Jira Software and Jira Core from 18.4 to 22.3 Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Rahulsingh Pardeshi , welcome to the Atlassian community! Please could you specify what macro e from what external app it comes? Btw, based on the error, it seems it is related to a JQL error. Did you tested JQL on JIRA first in order to verify that it is correct? Fabio

in custom charts shows 'Error- Invalid JQL' Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Kristan Stolze , it seems that you are using a display name instead of a username in the column mapped with the reporter. Hope this helps, Fabio

in Import File - 'Could not find group with name xyz' Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Verkline Ayuk Egbe , welcome to the Atlassian community! My suggestion is to setup columns in a different way in your boards. In particular, on the DEV board please map just desired dev statuses and in the Release one you need to map just the statuses that release team should consider. It should solve your requirement.…

in How do I filter a second board for real ease to show only issues that have been move to done Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Avijit Chakraborty , welcome to the Atlassian community! We fixed a similar issue in this thread https://community.atlassian.com/t5/Confluence-questions/problem-after-upgrade-from-6-15-2-to-7-13-7/qaq-p/2050606 Please check if it solves also your issue. Fabio

in Emergency Security Alert: Confluence Server and Data Center vulnerable to unauthenticated remote cod Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Gangadhar Dalli , please could you provide more information about API are you currently use to fetch these data? What are your extra parameters that should appear? Fabio

in Issues with Jira API to fetch the issues on a daily basis Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @[deleted] , please could you check the error in the atlassian-confluence.log file in order to have more information about your issue? This troubleshooting article could help you https://confluence.atlassian.com/applinks/ssl-and-application-link-troubleshooting-guide-790632063.html Hope this helps, Fabio

in Cant link Jira Tickets in Confluence Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @BG Pantaleon , welcome to the Atlassian community! As simple method you can export workflows as xml and try to compare xml file in order to find differences. (https://www.idalko.com/how-to-compare-workflows/) Hope this helps, Fabio

in Is there an Add on to Compare workflows between two instances? Comment by Fabio Racobaldo [Catworkx] June 2022

In addtion, I think that you need Browse Users global permission to use API suggested by @Mohamed Adel

in How to get the username by the user ID? Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Vasavi Singiri , welcome to the Atlassian community! You need "Browse issues" permission for the project/s in order to view and filter issues. Fabio

in Why am not able to filter the issues? Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @charlesmg , welcome to the Atlassian community! Official mobile app has not this feature. There is an open request for that https://jira.atlassian.com/browse/JRACLOUD-63281 Btw, I found a third part app that provide this…

in Why is my board not displaying in my mobile app? Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Alex Phipps , please could you retrieve error on the atlassian-confluece.log file (in the CONFLUEC_HOME/logs/ folder on the server) so that we can support you on that? Fabio

in Error message Confluence Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Phil Bustin , this is an useful article https://support.atlassian.com/jira-service-management-cloud/docs/add-services-alerts-and-on-call-to-your-sidebar-navigation/ that explains Alert menu.

in Can't find the sidebar shown in JSM instruction video. Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @JoseMaria.Garcia , welcome to the Atlassian community! Please attach the screenshot of the error (if it appears at browser level) and error appearing at atlassian-confluence.log file. Fabio

in We could not get the confluence service up after performing the upgrade from 7.16.1 to 7.18.1. Comment by Fabio Racobaldo [Catworkx] June 2022

Hi @Rzuniga , you could put in place this desiderata through an incoming mail handler. Please take a look to this article https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ and this…

in Create issues and comments from Gmail Comment by Fabio Racobaldo [Catworkx] June 2022

Fabio Racobaldo [Catworkx] Community Champion

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