Fabio Racobaldo [Catworkx] Community Champion

Hi @jiraAdmin and welcome, there is an experimental rest API for that on the cloud https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-users/#api-rest-api-2-user-post Try and let us know if it works on your side. Fabio

ITIL doesn't define specific best practice referring to colors.

Hi @RenatoLL , currently you can't customize SLA colors. There is an open request for that https://jira.atlassian.com/browse/JSDCLOUD-4535 Hope this helps, Fabio

Hi @Marcos Perez Garcia , try to raise a Sales Support request here Fabio

Hi @Yash , JSM version should exactly matches JIRA version. So JSM version compatible with JIRA 9.4.2 is JSM 5.4.2 Hope this helps, Fabio

Hi @[deleted] , welcome to the Atlassian community! First of all please check your workflow in order to verify that Reopen transition exists and then, if it exists, check Conditions in order to figure out why user can't perform that transition. Hope this helps, Fabio

Hey @abhishek burse , yes if you want to use that specific JQL function. Otherwise you should create a new date field, manage it through an automation in order to update it each time issue is commented and the use that field in your JQL.

Hi @Jill DeClavasio welcome to the Atlassian community! An Org Admin should review your product permissions and then a Confluence Administrator should provide you the correct Global/Space permissions. * Organization Admin : https://support.atlassian.com/user-management/docs/give-users-access-to-products/ * Confluence Admin…

Hi @abhishek burse and welcome, there is not a specific comment date on the ticket that you can use in your JQL. Please take a look to the follwoing thread https://community.atlassian.com/t5/Jira-Software-questions/Query-for-Last-Comment/qaq-p/1814521 Hope this helps, Fabio

You could setup some quick filters on the board https://support.atlassian.com/jira-software-cloud/docs/configure-quick-filters/

Hey @Jos Blokdijk , please could you verify if the Request Type field is set on ticket JIRA side (not in the portal). For more information take a look to the following thread https://community.atlassian.com/t5/Jira-Service-Management/Description-field-on-My-Request-View-has-disappeared/qaq-p/1803655 Fabio 

thanks @Yakov Babich , it is clear now. Unfortunately there no shortcuts for that operation.

Hi @Jos Blokdijk , it seems that you moved your issue to a different request type. Plese verify what fields have been defined for the new request type https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-fields-of-a-request-type/ Hope this helps, Fabio

Hey @Clement , unfortunately there is not a specific function for this. You can use something like : (priority was "Low" and priority = High) OR (priority was "Low" and priority = Medium) but you need to combine all the possible options. Hope this helps, Fabio

Hi @Yakov Babich , welcome to the Atlassian community! Please could you share a screenshot about the operation that you're performing? On my side it is not clear. Fabio

Hi @Javanshir Mustafayev _ HIT , you could try the following app https://marketplace.atlassian.com/apps/1221101/kepler-sql-query-fields-grids-dashboards?hosting=datacenter&tab=overview Hope this helps, Fabio

Hi @Jagadish Babu G and welcome, based on your server.xml file the Base URL for your instance should be https://localhost:8080/bis-jira Fabio

Hi @Nate Dickinson , unfortunately, you can't reorder them. There is an open request for that https://jira.atlassian.com/browse/CONFCLOUD-36882 Please vote and watch that ticket in order to keep you up to date about progress. Fabio

Hi @Lasse Bystrup, welcome to the Atlassian community! As a Jira Admin, you should be able to check mandatory fields in the related field configuration scheme associated to your project. Probably there is a mandatory field that is not on the create screen. Moreover, you can check this through "Find your field"/"Show…

ciao Milo 

Hi @unlimiteye and welcome, please take a look to the following how-to article https://support.atlassian.com/bitbucket-cloud/docs/reduce-repository-size/ Fabio

Hi @Ada Kr and welcome, updatedBy() function is still available on JIRA 8.20 (https://confluence.atlassian.com/jirasoftwareserver0820/advanced-searching-functions-reference-1095249261.html) It works on my JIRA 8.20.12 instance. Fabio

Hi @ONEPIP , http://jira.company.net/browse/JIRA-261?jql=project%20%3D%20JIRA is URL when you open a ticket from a search page http://jira.company.net/browse/JIRA-261 is URL of the issue. Both should work. Fabio

Hi @Clara Tarno , attachments are not available on your question. Btw, you should contact an organization Admin. As project admin you can't perfom an investigation. Btw, is this error just for a single user? If yes, probably he needs to correctly setup his phone authenticator. This is the guide for configuration…

Hi @Adam Stoppa and welcome. You should download files locally and then open with your local office. Btw, even if it is no more mainteined, you could try to use Companion App https://community.atlassian.com/t5/Confluence-articles/The-Companion-app-on-Confluence-Cloud/ba-p/1272354 Hope this helps, Fabio

Hey @Marcos Perez Garcia , welcome to the Atlassian community! Server licenses are no more available. Try to contact the vendor support@metainf.atlassian.net Fabio

Hey @Geoff Daly , it is weird. I cannot reproduce that error on my server instance. Try to raise a ticket to the Atlassian support https://support.atlassian.com/contact/

Good point @Alex Koxaras -Relational- . Thanks

Hi @dinesh rajendran and welcome to the Atlassian community, because this is a specific validator, you need to implement this requirement through a workflow validator and, for my knowledge, you can't do that in different way. My suggestion is to copy the workflow, change it, and associate through a custom Workflow Scheme…

Ciao @Monica Panozzo , questa è una richiesta ricorrente su JIRA. Atlassian, giustamente, per assicurare che ci sia la responsabilità/ownership di un'attività, non prevede un assegnazione ad un gruppo ma ad un singolo cliente. Tuttavia, essendo JIRA un tool altamente customizzabile, tu puoi creare un custom field di tipo…