Fabio Racobaldo [Catworkx] Community Champion

Hi @andreas lärkfeldt , it depends from your SLA configuration. You need to set STOP clause with comment (by or for customer) Hope this helps, Fabio

Hi @Tony Mackin , please try Jira Automation https://www.atlassian.com/software/jira/features/automation to do that. Hope this helps, Fabio

Hi @HNK , how do you publish content in confluence? Fabio

Hi @GuZhengJian and welcome, JSM 4.13 is related to Jira Core 8.13. Please take a look here https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant/version-history in order to download the related JIRA migration assistant app version Hope this helps, Fabio

Hi @Roseann Styczynski , the first screenshot is related to an action performed at portal side and the second one is on jira side. Canned responses is a feature for an agent in order to have some predefined responses and this is the reason why they can't be used on the portal side (used by customers). Hope this clarify,…

Hi @Pourya Akrami , you can setup that behaviour through an external app like https://marketplace.atlassian.com/apps/1215430/mo-jira-saml-sso-single-sign-on-jira-sso-login?hosting=datacenter&tab=overview Fabio

Hi @Clara June Nicolay , unfortunately you can't define a different order for that. Fabio

Hi @Roseann Styczynski and welcome, please could you attach a screenshot of your trasition screen (popup) so that we can figure out your desiderata? Fabio

Hi @Casey Maynard , unfortunately you can't avoid that. Fabio

Hi @Peter Hochstrasser , based on Confluence CLI documentation (https://appfire.atlassian.net/wiki/spaces/CSOAP/pages/68458373/addPermissions) REMOVEOWNCONTENT should be possible If it doesn't work please contact the support team…

If you are on a server instance you should be able to do that. Test it on a testing env first ;) Ciao, Fabio

Hi @Mahmood Hassan , it should depend from client browser settings and not from the page itself. Try to change browser settings. Fabio

Hi @David Osteso , for my knowledge you can't upgrade Confluence to a new version even if the target tool version has been released before the license expiration date. Approach you linked in your answer is valid for SERVER version and not for Data Center instances. Fabio

Hi @Ian Fidler , this should help you : How do I upgrade the tier of my Data Center subscription? User tier upgrades to Data Center licenses are pro-rated through the license's current expiration date. For example, a Data Center license valid from 1-Jan through 1-Jan, and upgraded on 1-Sept, would only be billed for the…

Hi @Myron Gracey , please check the notification scheme in order to verify Issue Created event has assignee. Fabio

Hi @Ben Colvin , there is no limit on API call. Fabio

Hi @Daniel Encarnacao , for my knowledge is not possible to retrieve information about all rest api (builtin + apps). You need to collect that information using rest api atlassian doc for the application and information provide by the app vendor. Fabio 

Hi @John Porada , please take a look to the following app https://marketplace.atlassian.com/apps/1211763/herzum-approval?tab=overview&hosting=cloud Hope this helps, Fabio

Hi @Mark Sims , search a KB article works on both search box and on summary field during request creation so customer has the possibility to have a possible solution to its issue before raising a new request. Hope this helps, Fabio

Hi @ghalia sidi amemou , you can do that through an automation Hope this helps, Fabio

Hi @Goonawardanar_R_N_W and welcome, please could you provide more information about what api are you referring and how you use it? Fabio

HI @Vamsi Krishna Panthulu , knowledge base is based on summary field. Please verify that logged in user has permissions to view articles on confluence side. Take a look to the following article for…

Hi @Venkataganesh Thoppae and welcome, HTML macro is no longer available on cloud instances due to security reason. You can try to use a macro provided by third part app like https://marketplace.atlassian.com/apps/1221472/html-iframe-macro-for-confluence?tab=overview&hosting=cloud Hope this helps, Fabio

Hi @Ashok Geriga and welcome, are you talking about Behaviour provided by scriptrunner? If yes, you can define a mapping to make that behaviour working for specific projects. Fabio

Hi @Mozart Alves , unfortunately you can't do that through a JQL. That information is stored in the issue history. Fabio

Hi @Casey Maynard , // is a special character that open a data select popup so you can't change that behaviour. Fabio

Hi @Ramesh Lakshmanasamy , try to use the following parameter in your macro code : #set( $username = "$req.getRemoteUser()" ) Hope this helps, Fabio

Hi @Alexander Wirtz , try the following code : ## @noparams #set( $username = "$req.getRemoteUser()" ) <ac:structured-macro ac:name="recently-updated" ac:schema-version="1" ac:macro-id="64d6bcf3-c362-4715-9d63-fdafd00ff552"> <ac:parameter ac:name="author"> <ri:user ri:userkey="$username" /> </ac:parameter>…

Hi @Siddhesh Upadhye and welcome, original and remaining estimate are two different information. "Original" is related to the estimation at the start of the activity. "Remaining", by default, is the difference between the original and logged time BUT user can change the remaining during the worklog operation. In my…

Hi @David Ranney , description field can't exceed 32,767 characters Fabio