Fabio Racobaldo [Catworkx] Community Champion

Hi James, that is an old guide referring to JIRA 5.2. For the recent JIRA versions you can try the following approach https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html Hope this helps, Fabio

Hi Jon, you can use https://marketplace.atlassian.com/plugins/com.herzum.jira.plugins.herzum-quick-linker/server/overview that has a specific capability to delegate issue creation to a specific user. Hope this helps, Ciao, Fabio

Hi Mohamed, you should setup Project Permission Scheme in the right way. In particular, you should manage Browse Project permissions so that contains just group1, group2. No others groups, roles or users should be have this capability within your project. Ciao, Fabio

Hi, You can use PlaySQL Plugin https://marketplace.atlassian.com/plugins/com.playsql.playsql-base-plugin/server/overview It should fit exactly your needs. Ciao, Fabio

Hi Alessandro, np. It's a very strange issue. Are you able to identify the time in which your subtasks are in a not correct column? Does the problem appear even if you refresh the board? Did you check the indexes? Ciao, Fabio

Hi Andrea, you should able to link JIRA and Confluence on the cloud using the following approach https://confluence.atlassian.com/confcloud/use-jira-applications-and-confluence-together-724765436.html Ciao, Fabio 

Hi Marija, in my opinion, https://marketplace.atlassian.com/plugins/net.bull.javamelody/cloud/overview is the best plugin (free) that allows you to monitor your jira instance (including db). Ciao, Fabio

Hi Alessandro, I think that you need to correctly setup columns in your kanban board. A column could contain more than one status of your workflow so that you have your cards in the same column even if your card status has been changed. Here more information about how-to setup your…

Hi Maria, you can use the following approach: resolved >= startOfWeek() Other jql function are available here https://confluence.atlassian.com/jirasoftwarecloud/advanced-searching-functions-reference-764478342.html Regards, Fabio 

Sorry Pujitha, I missed the context. In order to do that, you need to implement a plugin for JSD with web-resource module, and set the context to <context>customerportal</context>. The javascript should be similar to that provided. CIao, fabio

Hi, here a troubleshooting that could help your investigation https://confluence.atlassian.com/jirakb/hmm-we-couldn-t-create-your-project-due-to-an-unknown-error-818580338.html Fabio

Hi Pujitha, in order to do that you can add the following javascript on the JIRA Announcement banner : <script> jQuery().ready(function() { //LOGGED USERS SCRIPTS if(jQuery(".login-link").size()==0){ //Display logged user var userDisplayName = jQuery("#header-details-user-fullname").attr("data-displayname");…

You're welcome

Hi Jelena, I don't think you can get a subscription at the end of the sprint by built-in features. You could create a jira filer subscription using your sprint name within and setup notification for the end date of your sprint. You could retrieve information about the status of all issues in your sprint.…

Hi Dusan, for sure firewall should allow to reach 7990 port. In order to verify that Bitbucket is up and running try to access it from your windows server through http://localhost:7990 If it is up probably you need to perform a check on the firewall

Hi, probably the URL is incorrect. The correct URL for your rest is (<span>"https://****.atlassian.net/rest/api/2/issue/41459"</span>); for more information read here (https://developer.atlassian.com/cloud/jira/platform/rest/#api-api-2-issue-issueIdOrKey-get). About authentication you caread…

Hi Dusan, in order to access your Bitbucket instance you should use the following address : http://SERVER_IP:PORT/CONTEXT By default Bitbucket port is 7990 and context is empty. If you had not changed port and default context you should access with the following url http://SERVER_IP:7990 Remember to start the process…

Hi Tosin, probably you haven't privileges to do that. Please, ask to you JIRA Administrator to verify the permission scheme for this project. Only users with "Create Attachments" permission can upload file to issues within project. For more information read the following…

Hi, in order to upgrade your Bitbucket server you need to follow this guide https://confluence.atlassian.com/bitbucketserver/bitbucket-server-upgrade-guide-776640551.html Ciao, Fabio

Hi Filia, during bulk operation, JIRA provides list of all possible fields that could be changed during that operation. You could try to hide fields into the Field Configuration scheme of your specific project. Keep in mind that the hided fields will no appear in the issue. Ciao, Fabio

Hi, what is the previous JIRA version? It seems that your configuration was related to a JIRA 6.X version and you need to update the application access first. https://confluence.atlassian.com/cloud/manage-application-access-744721629.html Hope this helps, Fabio

Gents, you should use the following PostFunction "Copy Value From Other Field" provided by JSU Jira Suite Utilities. At that time this plugin was free :)

Hello Stephan, you could implement an own listener that check if the ISSUE_UPDATED event has been fired and verify if description has been modified during the update. Another possible solution is : - Define a custom event - Remove description from the edit screen - Create an own transition that remains in the same status…

Hello Harpreet, please, could you check if you have "Browse Users" permission for the project? Hope this helps, Fabio

Hi Rahul, you should import again your certificate on your prod server because your prod jdk need to recognize the certicate as trusted. Hope this helps, Fabio

Hi Stepan, you can edit notification email template at your convenience. Please, take a look here for a complete guide https://confluence.atlassian.com/x/dQISCw Hope this helps, Fabio

Hi Michelle, in order to fix your issue you should open a support ticket to Atlassian (https://confluence.atlassian.com/display/AOD/Bug+Fixing+Policy ) In the meantime, did you try to set an invalid address/parameters as incoming mail? if you add a wrong port or username or password JIRA should be not able to read incoming…

Hi Mike, you need to update your workflow so that your first step is assigned (if assignee is a field of create issue form). Regards, Fabio

Hello, please check that your user has the "Assign Issues" Permission at project level (https://confluence.atlassian.com/jira/managing-project-permissions-185729636.html) . It should fix your issue. Hope this helps, Fabio

Hello Marek, you should raise an issue to Atlassian Team https://support.atlassian.com Hope this helps, Fabio