Fabio Racobaldo [Catworkx] Community Champion

@Tom Hadlett , are u a Confluence System Admin?

Hi @Tom Hadlett , in order to create a support zip file you should do the following steps : To create a support zip go to > General Configuration > Troubleshooting and support tools > Create support zip. See Create a Support Zip for more information on which files are included in the support zip file. Hope this helps, Fabio

Hi @Prinola Pillay , you need to select image on your page and add a link as specified in this article https://support.atlassian.com/confluence-cloud/docs/insert-links-and-anchors/ Hope this helps, Fabio

Hi @Manisha sinha , yes, you can. Please in "Card Layout" under board settings, please add field assignee in backlog or active sprint https://support.atlassian.com/jira-software-cloud/docs/customize-cards/ This should fix your issue. Fabio

Hi @harainye , you code is correct but, after doing that, you need to save your changes through https://docs.atlassian.com/software/jira/docs/api/8.0.1/index.html?com/atlassian/jira/issue/IssueManager.html and in particular through method updateIssue(ApplicationUser user, MutableIssue issue,…

Hi @Albert Salgiriev , you are unable to do that because you are on a Free plan. Fabio

Good! Please mark my answer as accepted so this thread can be considered closed

Each day of a week is a good day if you love your work ;)

Hi @Henry , welcome to the Atlassian community! On your close transition there's a post function that try to set that field as configured! Please review you workflow first. Hope this helps, Fbaio

Hi @Catena Mundi , you need to update your subscription in order to have back your board. Fabio

Hi @Kartik Pant , welcome to the Atlassian community! You need to delete the old one application link and create the new one. Hope this helps, Fabio

Hi @karerainno , we need log error in order to provide you specific support on this. In the meatime, please, take a look to the following troubleshooting article https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html Hope this helps, Fabio

try to reindexing your project!

Hi @Aga , that report shows you as the version development is going so on the x axis you see days! Fabio

Great article, thanks for sharing

Hi @Mengmeng Yu , currently, Atlassian team is investigation about this security issue (https://community.developer.atlassian.com/t/attention-cve-2022-22965-spring-framework-rce-investigation/57172). You will find the official patch/workaround at the end of that investigation through the Atlassian Security…

Yes @Lloyd Guthrie , you should update your existing subscription in order to have license for JIRA Software. Keep in mind that JIRA Software contains JIRA Core so you need to convert JIRA Core to JIRA Sotware license.

Hi @Dhanyasri , probably, as Confluence Space Admin, your user has receiving request access. You can disable Access Request for whole instance (take alook to Temporary Workaround here https://jira.atlassian.com/browse/CONFSERVER-33703). Hope this helps, Fabio

Hi @Lloyd Guthrie , welcome to the Atlassian community! Based on your description, it seems that you just installed JIRA Core. In order to have Software Projects available, you need to install JIRA Software module. Please follwo this…

Hi @ayesha , you should use a valid username instead of "user". That clause allows you to retrieve all issue transitioned by a specific user in that time. Hope this helps, Fabio

Hi @Catena Mundi , welcome to the Atlassian community! First of all please ask to a JIRA Admin if some changes have been performed at permission level for your project. He need to verify if you have access to the project. Fabio

Hi @Gnanabaskar , this happens because all the other statuses have incoming transition from All other statuses. So, when a ticket is in Refined, it can be transitioned to "To Do" but also on "In Progress", "In Review" and so on. My suggestion is to limit All transitions or use JMWE app that provide a condition "Current…

Hi @lei , you can do that using Behaviours provided by Script Runner https://scriptrunner.adaptavist.com/latest/jira/behaviours-overview.html Hope this helps, Fabio

Hi @Suma Pralhad Kustagi , my suggestion is https://marketplace.atlassian.com/apps/1223423/project-management-resource-planning-gantt-chart-for-jira?hosting=server&tab=overview Hope this helps, Fabio

@Vinay K I don't know which instance you are talking about. You should know URL of your instance

Hi @Олег Евтеев , you can put in place that using Issue Security based on organization. Using this approach each agent will see just tickets based on the Issue Security/Organization. Hope this helps, Fabio

Please @Fathima S H , as wrote previously, you need to check your JIRA version and verify that you access your jira through https (https://www.jira.XXXXXXX.com)

Hi @Cole Maddox , welcome to the Atlassian community! Please check global permission "Share dashboards and filters" (Admin->System-> Global permissions) in order to verify that users have those grants, It should fix your issue. Fabio

Hi @Shivani Kapadia , welcome to the Atlassian community! First of all please check that Notification scheme related to your project is consistent and that events have been correctly mapped to receivers. Second step : verify that Outgoing Mail, on Admin->System, is enabled Hope this helps, Fabio

Hi @Sagar Thashnath Sudhir , welcome to the Atlassian community! There's an active incident on JIRA and Confluence Cloud (https://status.atlassian.com/). Probably your instances are impacted. As Site Admin you should have received a communication about that. Currently Atlassian restore 99% of customer impacted. BTW, if you…