Fabio Racobaldo [Catworkx] Community Champion

Hi @Chad R Brown , welcome to the Atlassian community! After creating a new Workflow, you can add it to an new or existing Workflow Scheme. Here a usefult how-to https://support.atlassian.com/jira-cloud-administration/docs/configure-workflow-schemes/ Hope this helps, Fabio

Hi @Aravind Koushik Gobburu , usually that message appears when there's an error in post function. Please could you specify if that post function is developed internally or it is a post function provided by a third part app? Without that information we can't support you on that. Fabio

Hi @Alex , in the link type within JIRA there's a direction (inward or outward) https://confluence.atlassian.com/adminjiraserver/configuring-issue-linking-938847862.html Clone is an inward direction is cloned by is an outward direction Hoep this helps, Fabio

@Sile_Mani Take a look here https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/

Hi @Sile_Mani , please add Project Lead as Administrator in the project permission scheme. Hope this helps, Fabio

Hi @Vanessa Berry , welcome to the Atlassian community! Permissions, at space level, can be managed just by Space admin. Probably, you are talking about Restrictions. When a user create a page, if he has Restriction permission at space level, he can add or delete restrictions. That operation will not notify Space Admin. On…

Hi @Ineco , welcome to the Atlassian community! please check the description field in the related Field Configuration associated to your project. In that place, probably, the description has not been deleted. That should fix your issue. Fabio

Hi @Aimee Heigold , if you need to link a folder please use this link https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=links Hope this helps, Fabio

Thanks for the feedback @Vitalii Bendyna . Please marl my answer as accepted

Hi @Arnav , here the link https://support.atlassian.com/contact/#/ to contact Altassian support team.

COuld you try to add that user again in the organization?

you are welcome @Gregor Weis ;)

thanks for your feedback @Михаил . Please mar my answer as accepted

Customer has not a profile like a customer. That is the problem (https://jira.atlassian.com/browse/JSDCLOUD-7888?error=login_required&error_description=Login+required&state=f4058a88-b608-49b3-8c72-844dbdd41f5a) Btw, even if the customer has not a profile, he should be able to access and create tickets through the portal.…

Hi @Amit Hasid , welcome to the Atlassian community! You have 404 error because that Rest API is for server/data center instances and not for cloud. For cloud instance, please use this rest Api https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/serverInfo-getServerInfo This should fix your issue. Fabio

Hi @Gregor Weis , please take a look to the following troubleshooting article https://confluence.atlassian.com/confkb/page-tree-is-missing-in-space-navigation-sidebar-and-space-is-missing-homepage-1050548184.html Hope this helps, Fabio

please provide me screenshot in US Language

you're welcome @Tomasz Bis 

It seems that there are no customer in that organization.

Hi @Tomasz Bis , there's an open request for that limit. Please vote and watch this ticket https://jira.atlassian.com/browse/JRACLOUD-78719 Hope this helps, Fabio

Hi @Arnav , could instances have not option to hgenerate support zip. Atlassian team can access all information on your cloud instance.

Hi @Matilda Norling , please could you check project permissions configuration in your Service Desk project? Browse Projects and Create Issues should have "Service Project Customer - Portal Access". Hope this helps, Fabio

Hi @Holly Loveday , you can use REST Apis provided by Twitter and Linkedin from your JIRA instance but you need to develop something on JIRA Side. There're some third part app on the Atlassian marketplace but we need to figure out your use case in order to suggest you a correct app to do that. Please provide more…

Hi @Emiko.Takubo , welcome to the Atlassian community! Please could you specify what is the app that you are using for approval management in Confluence? Fabio

Hi @Kai Hendry , welcome to the Atlassian community! on a Sprint perspective, you can have information about story points trend during your sprint through a burdown chart. If you can see trend about done tickets for the project, my suggestion is to use…

Hi @mathewmay72 , if a user is removed from JIRA, for both internal or AD, all issues containg that user as assignee, reporter or any other cf user picker, will show the username (inactive) of user without link to the deleted user. So no information will be lost from JIRA. Hope this helps, Fabio

Hi @Ben Weisman , a IT Board is something related to one or more project depending on the board filter. If you want to make it as private, you need to define private related project/projects so none can create/edit ticket. Here more information about project…

Hi @ron90 , where you see "Servicedesk van EVO-it <jira@evo-it.atlassian.net>"?

@Tim Foster , I understand your point of view but, unfortunately, builtin Rest API does not provide this capability. There's an open request for that https://jira.atlassian.com/browse/JRACLOUD-30197 Please vote and watch that ticket. Fabio

you're welcome @Cube . Please mark my answer as accepted so that this thread can be considered closed