Fabio Racobaldo [Catworkx] Community Champion

you're welcome @James Minchin 

Based on the following doc https://confluence.atlassian.com/doc/upgrading-confluence-4578.html , you could upgrade directly form 5.0 to 7.0. It means that you can upgrade from 5.0 to any 6.x versions.

My suggestion is to ugrade your server instance first to a new version.

Hi @James Minchin , there is an open bug for that https://jira.atlassian.com/browse/JRASERVER-73128 Please take a look to the following article and proposed workaroud https://confluence.atlassian.com/jirakb/health-check-duplicate-user-accounts-1063554355.html Hope this helps, Fabio

Hi @voyagesdedavid , my suggestion is to use Cloud Migration Assistant https://support.atlassian.com/migration/docs/use-the-confluence-cloud-migration-assistant-to-migrate/ When to use the Confluence Cloud Migration Assistant Use the Confluence Cloud Migration Assistant when: * you want to move users or data from…

Hi @Albert Manuel , JIra doesn't store the breached event time so you can't do that. There's an open request for that https://jira.atlassian.com/browse/JSDSERVER-174 and it could be usefulf for put in place a JQL as per your needs. Fabio

Hi @Albert Manuel , you can do that defining a your own report based on a specific filter that containg "created > startOfWeek() " So create a report, add a series and add a filter by condition. Something like this : Hope this helps, Fabio

Hi @Al Bilike , welcome to the Atlassian community! That is a setting of your browser. Usually, on all browser, you can resize it using Ctrl - Hope this helps, Fabio

Nice!

Hi, WIP limit is an alert and can not influence your ticket management. Fabio

Hi @Kevin Johnson , you can use the following rest api https://docs.atlassian.com/software/jira/docs/api/REST/8.22.2/#issuetype-getIssueAllTypes in order to retrieve all issue types defined in your instance. After doing that you can cycle on the list in order to get id based on issue type name. Hope this helps, Fabio

Hi @Raghavendra , welcome to the atlassian community! You need to ask to your Site Manager. He should be able to reset your account password https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/ Hope this helps, Fabio 

In my opinion is due to reindexing issue. Try to reindex your single project and try again

Hi @TJM , as @Trudy P Claspill said, this can not be put in place natively. My suggestion is to create a calculated field through Script Runner that calculate, per issue basis, number of issue creted by the reporter. Once this field is on issue, you can filter this field in your jql. Hope this helps, Fabio

Hi @Dominik Březina , I tried to create the same scenario. Initially I had the same issue as per your description, then, I performed a refresh of the page and it worked : Could you try? Fabio

Hi @Anthony R , are u sure that user is able to access that portal? Has that user been defined as customer for that portal? Based on your screenshot it seems that user is logged in but with insufficient privileges to see that portal. Fabio

Hi @Cristina Verzuu , welcome to the Atlassian community! You have multiple options to do that. Please take a look to the standard import features provided by Confluence https://confluence.atlassian.com/conf59/import-content-into-confluence-792498966.html You can try to export content in word…

Hi @Nitish Kumar , please setup again your account using this guide https://confluence.atlassian.com/get-started-with-sourcetree/connect-your-bitbucket-or-github-account-847359096.html

Hi @Matt Sardi , you can setup the Actor that runs the automation (by default it is Automation for JIRA). Please go to the automation and, on Rule details menu, select "User who triggered the event" That should fix your issue. Hope this helps, Fabio

Hi @James Chan , as you said a board could be customized by a Project Admin/Board Admin. Swimlanes are part of that configuration. There's no way to prevent a project admin to edit quick filters. Hope this helps, Fabio

Hi @rona french , welcome to the Atlassian community! Release Burdown is based on a fixVersion field so, if you have a story without a fixVersion, it will not appear on that report. It's semantically correct because an epic could be associated to multiple release and, each story within that epic can have a specific release…

Hi @Sivakumar.R , as @Sam Bartolome said, you can create a board that spam on multiple project. In order to do that, you need to setup a Board Filter that get tickets from multiple projects. Here a useful video that shows you hoe to do that https://www.youtube.com/watch?v=bd6HbOpOqCc Hope this helps, Fabio

Hi @Dawn Kole-Bell , welcome to the Atlassian community! In my opinion, it depends from internal users that work on the project. If you have multiple team, each of them, associated to one organization, the best way is to have separated projects. If you have one team that work for all your 4 customers, using a single…

Hi @Alkaid Llanes , that information appears if the merge is managed through a pull request within bitbucket but not for gitlab. In my mind, this is correct because, merge commit should appear on the target branch and not on the source one. Using Bitbucket, that operation appears because is related to pull request. Fabio

Hi @Brian Noble , welcome to the Atlassian community! Attachments are part of the content page. For example, if a page has an image or a doc embedded through a macro, that page contente can't be replied in the copied page without attachement. BTW, currently there is an open request for…

Hi @Angela Shi , welcome to the Atlassian community! I have the same issue. There's an open request for that issue https://jira.atlassian.com/browse/CONFCLOUD-73316 Please vote it! Fabio

Hi @Jose Vicente López Díaz , welcome to the Atlassian community! You need to be a JIRA Administrator or a user with Manage Sprint permission to do that. BTW, here a guide that can help you on that https://support.atlassian.com/jira-software-cloud/docs/reopen-a-sprint/ Regards, Fabio

it should be. The other way is to become one of Atlassian Community Leader.

Hi @Kathryn Reddie , in order to change CSS of your confluence instance please take a look to the following article https://confluence.atlassian.com/doc/styling-confluence-with-css-166528400.html Hope this helps, Fabio

Hi @Natalya Ozhigova , please read this article https://community.atlassian.com/t5/Feedback-Forum-articles/Become-an-Atlassian-Author/ba-p/1001925 If you need support you can send an email to bsauer@atlassian.com. Fabio