Fabio Racobaldo [Catworkx] Community Champion

Hi @[deleted] and welcome, please take a look to the following how-to article in order to delete your account https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ Hope this helps, Fabio

Hi @Fabian Wunn and welcome, a JSM project admin should be able to check customer notification template (https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/). Please review that template in order to fix this issue. Hope this helps, Fabio

Hi @Spoorthi and welcome, are u using some thrird part app for test management? Zephyr has its own feature for test Case/Test Cycle association, if you disabled it you can't use that feature and there are not builtin feature for test management. You could setup a specific link type and use linking feature for this purpose…

Hi @Fabis Xuxu and welcome, please could you clarify your question? Please let us know, Fabio

Hi @Rizki Saepul Aziz and welcome, you subscription is deactivated and you need to wait for a while until it will be defitely removed (it's deactivated 15 days after the end of your current subscription period.) For more information please take a look to the following…

Usually Atlassian send a bill with 0$ even for free subscription. Bt, please try to raise a request and let us know.

Are u also the billing admins? If not a billing admin should receive an email with information about your account. I think that Atlassian support team need that information otherwise they can't apply email change.

Hi @Harshit_miniOrange , what is your current Crowd version? Did u setup the following property : plugin.auth-crowd.sso.enabled=true into the bitbucket.properties file? Are users able to login? Please let us know, Fabio

If so, you need to raise a request to Atlassian team https://support.atlassian.com/contact/#/

Hi @Marièke and welcome, just an organization admin could change email for a specific user (https://support.atlassian.com/atlassian-cloud/kb/change-atlassian-account-email-addresses/) Please try to contact an organization admin first within your organization. Please let us know, Fabio

Hi @Rasool and welcome, please could you specify what is the goal of that condition? We can support you on that. Fabio

Hi @Formula Student and welcome, please check that you are accessing the right instance. If you access it you should avoid deactivation. Hope this helps, Fabio

Hi @John Bill , please take a look here about how-to authenticate https://developer.atlassian.com/cloud/confluence/rest/v2/intro/#about here more information about how to retrieve space info https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-space-properties/#api-group-space-properties Hope this helps,…

Hi @Seonghwa Hong , based on the logs seems that reindexing is already in progress on a specific node (node1) and node2 is waiting for reindexing. Hope this clarifies, Fabio

Hi @Asaf Benyamini , you can customize email template as specified here https://confluence.atlassian.com/doc/customizing-email-templates-168001822.html Hope this helps, Fabio

Hi @Zohaib Shahid and welcome, it's a weird issue. Please could you please share what is your browser? Fabio

Hi @Mitchell Terry and welcome, please check project settings in order to verify jira-slack integration. Panel, on jira side, is still available. Here an example of what you should see on jira : Please let us know, Fabio

Hi @Francisco Lattaro and welcome, after removing a user from application access, you need to wait some hours. License limit should update automatically. Your plan should be now updated. Please let us know, Fabio

thanks @Kristján Geir Mathiesen , a lot of memories with your Throwback Thursday :) I remember my first headphones ... I loved them Now, my preferred ones are my AirPods. You can do a lot of things during your daily calls :) :) :)

Hi @Karthick Vijayakumar and welcome, before going ahead with the upgrade please verify that table "AO_9DEC2A_PR_CONDITION" has not NULL values for column "REPOSITORY_ID". If so try first to reindex your bitbucket instance…

Hi @鍛 みなみ and welcome, as space administrator you can take a look to automation (linked to your smart button) audit log. There you can find information about who, when and the result of the automation itself. Hope this clarifies, Fabio

Hi @Su Hsu and welcome, Rovo Dev agent requires a source code management linked to your JIRA instance (bitbucket/github) (https://support.atlassian.com/rovo/docs/set-up-rovo-dev-agents/). Do you have any of SCM linked to your JIRA site? Hope this helps, Fabio

I'm happy for that @Ravi Kumar . Please mark this question as resolved by accepting answers

Hi @mreanaa and welcome, did u try to setup your git locally with username/email? To set your global username/email configuration: * Open the command line. * Set your username: git config --global user.name "FIRST_NAME LAST_NAME" * Set your email address: git config --global user.email "MY_NAME@example.com" After doing…

Hi @Ravi Kumar , please check crowd application settings. In particular check that your directory is in first position. I think that there are user with the same username in more than one directory. In this case directory oprder in the application configuration could solve your issue. Hope this helps, Fabio

you're welcome @Natali 

Hi @Carla Valdegas , please could you provide your Confluence version and an example about a customized page with custom colors? Fabio

Hi @Natali , I performed some upgrades from jira 9.12.X to jira 10.X. Here my recommendations * Upgrade to jira 10.3.8 (it's the latest and stable LTS version) * ScriptRunner - you need to check your scripts in order to verify that its code is still working * Automation should not be impacted * Custom Plugins - There are a…

Hi @totouserofconfluence and welcome, wiki markup macro is currently not supported in the new editor. There is an open request for that https://jira.atlassian.com/browse/CONFCLOUD-65756 Hope this clarifies, Fabio

Hi @Kathleen Bowers-Pinette and welcome, please could you specify where you have this limit (at application, project side?). I'm currenlty not aware about a limit in the number of team configuration. Please let us know, Fabio