Mirek Community Champion

Hi, The idea of Cloud is that it would get updates very often. Not sure exactly about this specific case, but it is good to track what is coming and what is changing on a regular basis. In order to follow this is good to check the blog https://confluence.atlassian.com/cloud/blog Or more technical stuff can be found here…

@Arkadiusz Alicki - I see that your automation is combined with branches.. Maybe that is a problem since information in branches usually stay in branches so I recommend to first check simple automation of cloning a ticket, linking and commenting to check it this smart value is overall working

Hi, This is very common and probably related to a bug or things how browsers are handling copying images. https://jira.atlassian.com/browse/CONFSERVER-28739 https://jira.atlassian.com/browse/CONFCLOUD-28739 Looks like it is hard to reproduce due to many factors but as a workaround indeed it is required to use Paint or Word…

Hi @Arkadiusz Alicki I think that this might be helpful https://confluence.atlassian.com/automation/smart-values-for-issue-links-in-automation-for-jira-1384120362.html Basically it might be Inward Issue is {{issue.issuelinks.inwardIssue}}Outward Issue is {{issue.issuelinks.outwardIssue}} Please give it a try! 

Cześć @Damian Kasprzak To miło, że dołączyłeś do grupy w której możemy kolaborować w ojczystym jeżyku. Powiedz proszę jakiego rodzaju automatyzację chciałbyś wykonać? (bez tego ciężko będzie cokolwiek wymyśleć) . Przy okazji podziel się informacją jakiego rodzaju Trello plan posiadasz (Free/Standard/Premium/Enterprise) i…

Hi @Abdelrahman Alfawaier I think this KB article might be helpful https://confluence.atlassian.com/adminjiraserver/monitor-a-user-s-activity-938847027.html Basically it requires checking Users Sessions list

Hi @Sameer Mohamed Is this a duplicate of -> https://community.atlassian.com/t5/Jira-Service-Management/How-to-bulk-upload-attachments-to-multiple-issues/qaq-p/2714241 ?

Hi @Sameer Mohamed I guess you can achieve this by using built in CSV import feature. If you would look at this documentation https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/ you would notice this part: You can attach files to issues created from your CSV file. To do this, specify…

Hi, I guess iit could be managable in some way. You can either try to use something called ProForma (Forms) for Jira Cloud which is now part of Atlassian Family or some other addon/extension like Dynamic Forms https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/ Related…

Hi, Hard to say what could happen here without going more into the details. Maybe someone did some changes to the instance? Would be good to check first the logs or Audit Logs for specific Rules. 

Hi, I think you should achieve this by using Automation either by sending a custom email to specific email address, directly create tickets or use more complex options like for example via script/webhook etc. Here are many examples and sandbox that could be used to try design something…

Hi This is the "The time elapsed since the sprint was started." . More information how to use this gadget can be found here: https://confluence.atlassian.com/agile064/jira-agile-user-s-guide/using-the-jira-agile-gadgets/using-the-sprint-health-gadget…

Hi, I think that this KB is describing in details how to pre-populate values in Issue Collector nad it might be helpful https://support.atlassian.com/jira-cloud-administration/docs/customize-the-jira-issue-collector/

Hi, So far it is not possible OOTB... https://jira.atlassian.com/browse/JSDSERVER-4636 https://jira.atlassian.com/browse/JSDCLOUD-4636 but there are couple of addons that add this functionality for example https://marketplace.atlassian.com/apps/1229459/elements-overview-custom-display-for-related-issues

Hi, I am afraid that is is not easily possible because there is no copy configuration option implemented https://jira.atlassian.com/browse/JSDSERVER-5649 https://jira.atlassian.com/browse/JSDCLOUD-2741

Hi, This topic might be helpful https://community.atlassian.com/t5/Jira-Service-Management/Setting-the-Reporter-for-the-ServiceDesk-via-the-API/qaq-p/923046

Hi, Unfortunately for customer portal (and customers) there is no special permission that allows read only mode. 

Hi, I am afraid that it is not easily possible. It is overall had to even copy existing settings from one portal to another https://jira.atlassian.com/browse/JSDSERVER-5649 https://jira.atlassian.com/browse/JSDCLOUD-2741

Hi, Yes it should be possible. I guess that WebWork might be helpful here https://developer.atlassian.com/server/jira/platform/webwork/

Hi, Hard to say overall what might be wrong. Would be good to know the exact error that is showing or at least in which line this is happening. Adding some debug code would be useful to know where we are when executing the code. 

Hi, Maybe not directly in the handler but using Automation might work. Here is an example how to achieve it https://support.atlassian.com/jira-service-management-cloud/docs/create-an-automation-rule-to-prioritize-your-service-desks-incident/

Hi, In such a cases would be good to verify the logs and of course configuration of the incoming handler. Things might also change on the email account settings. I suggest to start by checking this KB articles and verifying everything step by step…

Hi, Ability to choose specific status on Customer Portal is available for Cloud as described here https://jira.atlassian.com/browse/JSDCLOUD-3334 For on-prem solutions it is still only available on limited option as it was always (open/closed) https://jira.atlassian.com/browse/JSDCLOUD-3334

Hi, So far it was difficult to manage organizations and mostly it was manual work required, but things change and now it is possible to manage it based on user email domain https://community.atlassian.com/t5/Jira-Service-Management-articles/Managing-customers-and-organizations-on-Jira-Service-Management/ba-p/2677857#M4206…

Hi, The handler that should be used is Add a comment before a specified marker or separator in the email body and there is a option Split Regex which I always set to * /From: *|___.*|On .*wrote:|----Orig.*|On .*(JIRA).*/ and so far no issues with it. 

When having problems with import / export it is good to review entities.xml from the backup and check what information is stored related to those listed fields. As a workaround modification of this file and zipping back the backup might help bypass this message. 

I am afraid that when using Jira Service Desk / Jira Service Management you would not be able to interact more with "normal" Jira if someone does not have a valid agent account and consume the license. 

The query might be wrong. To search for issues using the 'team' field: * If you're searching for issues assigned to a specific team, type Team ="shared team name". * If you're searching for issues assigned to any set of teams, type Team in ("Shared team 1", "Shared team 2", "Shared team 3"). So if 18 is a name of the team…

Hi, Since Jira Boards are layer on top of Jira issues then everyone could create and have a personal Board (could be based on main Board) that would be filtered to only tasks assigned to specific person and then they can fully interact on it. Global board would be then updated automatically also when ticket is for example…

Hi, , I think this KB article might be helpful here https://confluence.atlassian.com/jirakb/customize-jira-login-page-225122084.html