Phill Fox Community Champion

HI @Kasper Fast Firstly welcome to the community where other users try to provide each other with help and assistance. Your question about "downtime" with JCMA is an interpretation of the word. In this case what it means is that from the point you commit to the move with JCMA to the target cloud instance you should not…

As an attendee at Team 22 I can confirm that a significant proportion of the folks I spoke to were still using the on-premise solutions. Many on server are still not convinced that the business case for Cloud works for them and are considering what the lifespan is of Data Center as they do not want to commit to a solution…

@BrentBot You need to think about whether you just want the last weekend or all weekends. The solution for last weekend is actually quite straight forward as Jira by default defines the startOfWeek as being Sunday So you can use created >startOfWeek(-1d) AND created <startOfWeek(1d) What the -1d and 1d parameter does is…

To refine my answer for clarity and thanks to @Steph Sjostrom , @Reply Test Group for their inputs. The original answer was pulling updates in the last 3/5 working days. I used this with a NOT criteria to pull the ones before. Which I admit I did not make clear in the original post. So you can do AND NOT ( updated >-3d OR…

@Clare Nugent I am sure many here will share your pain of having folks who do not use Jira but need to have updates. I would suggest that sending them a copy of the Kanban/Scrum board is potentially flawed. My reasoning being that the main point of the board is to be uptodate so as soon as you take any form of copy it…

As a follow on to the previous comments about release dates. Jira 9.x is scheduled for Early Access Program in mid January 2022 with a tentative target for full release in Q2 2022. 

Hi Miriam Also check the notification scheme as well. Permissions will determine if they can interact with the ticket when it is in new project but Notifications determines whether they will get the emails about updates. Phill

Hi @Miriam Rincón When you move a ticket between projects it is important to remember that this then changes the schemes associated with the ticket. In particular the permission and notification schemes in your scenario. If you look at the permission and notification schemes for the two projects you will be able to see…

I am coming a little late to this post but would like to reinforce that the force an update to be written on a Friday for everyone to receive on the Monday does not take account of both cultural differences around the globe nor cultures within an organisation. If you look at the table…

Hi @Sam Weber Firstly welcome to the Atlassian community where your peers will try to help you. Here are some pointers to resources produced by Atlassian that may help you. 1. The Incident playbooks https://www.atlassian.com/team-playbook/examples/incident-response 2. Incident response templates…

Hi @Arne Pulle I have now been able to build a test environment to match your requirements and here is a fuller block of code. This will go in the custom script validator option offered by ScriptRunner. import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.CustomFieldManager import…

Sorry my fault I did not spot this was raised as a discussion rather than a question. So there is no way to mark it as answered. 

For reference for anyone who finds this but only wants single select list comparison the answer is cfValues['Developer'].value != cfValues['QA'].value

As your fields are both multi-select fields with names the solution is a little more complex. As you are potentially comparing multiple names with multiple names. You need to work out what the logic should be for what is true vs false. So if Developer contains Alfie, Brenda, Charlie and QA contains Charlie, David, Emily I…

You can try putting the following on the transition between Status 5 and Status 6 as a validator. cfValues['Developer'] != cfValues['QA'] Note this assumes both fields have the same field type. Hope this helps Phill

@Emanuele Bellini Many people do not spot that option as they just see all the project names when they have a filter across projects. If this has answered your query would you mind marking this as answered so any other folks looking for this will easily find the resolution. Phill

@Emanuele Bellini If you look at the Location field you can choose to host it in a project (which is appropriate if you are looking at only some issues on a project) or within your own profile. This latter option is a better match for what you were asking for a board that cuts across multiple projects but is not owned by…

@Emanuele Bellini Let me start by assuring you that what you are asking is possible for the company managed projects. Team managed projects (formerly known as next-gen) work differently. To achieve what you want you need to be able to identify using JQL (issue search) the appropriate list of items to be included in your…

Hi @Alexandru Lungu Can you try clicking on the switch button in the top left corner (3 x 3 dots) This should then show all the different Atlassian Cloud products that your account has access to. Hope this works for you. Phill

Hi @Rob Horan Thanks for this great feedback I will make sure this gets passed along to the team. Whilst I am certainly not able to comment on when these could be implemented the Project Configurator team do take in to account any feedback and the likely impact in deciding what functionality to develop next. Adaptavist…

Looking at what you now have as your SLAs it does make sense. So overall your achievement of SLAs is 70% that is to say that all ticket that meets the two criteria in your SLA definition have been triaged within the 2 hr SLA. Looking at the individual criteria you can see that Incidents are 92% and Service Requests are 50%…

Hi @EdD When you change an SLA they do recalculate but if you have a lot of tickets or very complex SLAs this can take some time to complete the recalculation. I have also observed that it is best to make all SLA changes in a consolidated manner rather than a piecemeal change at a time. You can always look at a ticket and…

Just to add to the answer from @Brittany Wispell You should be aware that this approach will use whatever is your local time to determine the start and end of day. So users located in different parts of the world can see different results.

As another Adaptavist person I have been based at home for over 6 years but do go to different offices London (when we have one), Norwich and Leamington Spa but also Toronto depending on what project(s) I am actively working on. With Adaptavist having a global presence and a work from anywhere policy being tied to a single…

HI @ Elinor Ekman Cohen That blows out my first suggestion then. 😜 I assume the image display perfectly fine in the normal confluence view of the page? So here are a couple of things to consider. * Is this image of a particular type that might not be supported by Refined? * When you added the image did you use the include…

Hi @Kavitha K The clue is in the naming of the second group Administrators (migrated) this is the administrators group that existed on your Jira server instance and rather than replace the existing Cloud administrators group with unforeseen circumstances it is migrated and flagged so that you know. Now to be able to answer…

Hi @ Elinor Ekman Cohen Welcome to the Atlassian community. I suspect that you may have added them using a macro that is not supported in refined. If you look to the left of the page title do you see a red exclamation mark inside a triangle? If you do - hover your mouse over the top of it and you should get a message…

Hi @amy schneider In addition to the suggestions from @arie.holleman which are all very sensible and will help you greatly you might want to consider if you could use the resolution field in place of status != Cancelled AND status != Done AND status != Closed AND status != Deployed which using the logic from Arie would…

Hi @Keith Sottung I would suggest that you might like to share the site https://www.atlassian.com/trust with your legal team as this contains a lot of information that should reassure them. Hope this helps you get the buy-in from your legal team. Phill

@Max DiOrio You may not be aware but the Atlassian Cloud instance will automatically reindex your content. I assume you have either imported via csv or JCMA your issues. If there are a large number of these issues the reindex can take some time to complete as it runs as a background task. How long did the background…