Phill Fox Community Champion

The simplest way is to use the "link" functionality between the any issues. Lining the original JIRA ticket to its matching Deployment ticket is then possible and you can do searches to find issues without matching deployment tickets as well. Also make sure that you use the Fix Version field to show when a deployment…

Can I just clarify that when you say you are hosting both JIRA and Confluence on the same VM is this the same as before? Were you previously accessing using different IP addresses or different ports?

Atlassian provide a low cost entry point for 10 users for all their applications to allow small teams to get the benefits of the application at a very low price. As you upgrade your number of users you can upgrade the licence and your local Atlassian partner can advise on the options available to you at any time.

If you look at https://confluence.atlassian.com/doc/confluence-release-notes-327.html this shows all the releases between 5.1.5 and 5.9.6 you will need to look for the latest version that supports an upgrade from 5.1.5 and take this as one upgrade. Repeat this step for each resting point. Please do not quote me but a quick…

Hi Chris Ang The behaviour you describe is as expected. As JSD accesses any email service it needs to use a common approach across all email services to distinguish between emails awaiting action and emails already actioned. The approach taken is to mark actioned emails as READ. So if you reset the READ indicator JSD…

You have succinctly explained your needs with the different types of tasks and the outputs they produce. From this you could define either a generic BA task or a set defined on the expected outputs, (eg. Functional Requirements, System Requirements, etc..) If you go with the latter then you should also keep a generic task…

At the moment this is controlled as @Rahul Danwade states by the Edit permission, however there is a change currently being deployed to JIRA which will change this in the near future and make granular permissions of Sprint management more comprehensive. Further details are here…

Can you provide more details of your question so that we are able to help you.

Hi Rosario Yes Confluence can be configured with a "space template" this is called a Space Blueprint. These are defined as plugins that are added to your instance. See https://developer.atlassian.com/confdev/confluence-plugin-guide/confluence-blueprints/space-blueprints for more details of how these can be developed.…

In addition to the responses above a resolution may be set before the issue is closed to allow for another user to review the issue and confirm prior to closure.

You can also add the sprint field to your navigator to show which sprint (if any) the issue has been included in.

It means there is no record of the user having logged in or even having tried to login. As a failed login should also show in this section.

Thank you for attaching the screenshot. The wording is "Not recorded" rather than "Not recovered" what this means is that there is no record of the user having logged in or even attempted to login to the system.

Please provide a screenshot.

Instructions on how to merge two JIRA instances are at https://confluence.atlassian.com/display/JIRAKB/How+to+merge+JIRA+applications+instances. However, I must stress how important it is that you do this in a test environment first. The more customised your instances are the more likely you are to have challenges with…

Did you get this sorted with support? Have you anything to share with the community about why it was not available?

As you state the message has been there for 2 days you should mention that when you raise your support request. This may then help you get a higher priority resolution. It is worth reviewing the page https://www.atlassian.com/cloud/security/ that tells you more about the service you have purchased.

Your site is either currently undergoing an upgrade as part of the regular service provision or has become unusable. If the message does not clear then you should click on the support request button and fill in the details there. image2016-1-6 19:21:22.png

This is a forum for discussing issues with Atlassian products and without further information on which Atlassian product you are having problems with we are unlikely to be much help to you.

What service are you not able to login to?

Amended my response in the light of your comments. Thanks for making me think more.

I would support the following scenario (based on yours) assuming the version has been released. * QA Team identify a bug in version 'A'* Affected Versions is set to 'A' * Developer reviews and fixes the bug* Fix Versions set to 'B' * QA Team retest the bug in version B and it is not fixed* Affected Versions is updated to…

Hi Henri If you visit https://translations.atlassian.com/ you can both download language packs and help improve the general quality of translations. You will need to login with your Atlassian user account to get access. For Confluence follow the instructions…

A starting point is to look at the gadgets available for you to use on dashboards. There are reports on Agile projects such as days left in sprint. But to look across multiple projects you might simply use the Roadmap gadget which shows a bar chart for each version and the amount completed vs. scope.

Hi Kristian Are your customers registered users of JIRA? Or are they just users of the portal? If they are regular JIRA users then you could make a group for the users and by the use of shared filters and dashboards provide visibility of the current and historic tickets. If they are just portal users then at the moment the…

An alternative to the proposal from @Vasiliy Zverev is to think about the implementation of a security scheme. One way to achieve this is as follows. * Define a role for your vendors in the project * Create a security scheme that has two levels (or more if you require) * vendors access (user is in role vendor) * general…

Hi Daniel, There are several approaches to achieve what you describe. * If you want to be able to split the calls by product the easiest approach is to add a customfield with the names of all your software products and then by including this on the portal as the customer to select which product their issue relates to.…

I have done exactly this with a team. A trick we found useful was to have a set of quickfilters for each of the team members so as they took control of the tablet it showed their set of issues by the simple action of selecting the appropriate quickfilter. The one downside was the constant need to remind people to make sure…

First you should check the the original and other project are not sharing an issue security level scheme. Did you for instance copy the settings of the original project when creating a new project as this would also copy the security level scheme.

@Shaya Brach The issues that you are getting are right for the SQL as "status changes" does not just pick up the last status change but any status change. I believe that you need the following. status changed before -7d AND NOT(status changed after -7d) To retrieve items that have changed status before 7 days ago and have…