Phill Fox Community Champion

Yes if there are no special mappings all issuetypes will use the default Workflow.

Yes you can change the issue type scheme for your project to match those used in Jira Software projects and then these would be available to you to use in your portal. 

Hi So to know the name of the workflow you need to remember that each issue type can have a different workflow (which is why they are collected in a workflow scheme). So now you have the workflowscheme associated with a project you need to look for the information that provides you with the issuetype and the associated…

Hi You can do it in bulk using the instructions at https://developer.atlassian.com/cloud/assetsapi/rest/#api-asset-bulk-put this requires you to fill in some details in a curl command with the details for your asset. This will allow you to add 25 at a time so it is best to do this programmatically. This is an example of…

Hi @Ashwin Balakrishnan The use case you describe is one of the options for which assets were developed. The important part to do is to preload your asset list in the system so that you can define the filter to select the options you want to display. You will only need to define a filter if you have different lists of…

Hi @Ashwin Balakrishnan I assume that you use something to manage your list of customer names and want to be able to easily keep the list in sync when a new customer needs to be added or even a name changed. Whilst you could manage this with a select list (multiple choices) let me introduce a new option in Cloud to you…

If you look at the history of changes in the activity you should be able to find what was previously held and reinstate it. https://www.dropbox.com/s/ejvqefi8m1k21cs/Screenshot%202020-03-09%2020.29.04.png?dl=0 It is worth remembering that all changes (with the exception of issue deletion) are kept in the audit trail. Hope…

@Tee Khema Before I give some guidance on how you could achieve the matching I should mention that this is removing some of the power of having differences between request types and issue types. Let us look at a simple example as to why it can make sense to use differences. In our scenario we have an issue type called…

Hi @subrata_roy No issues will change when you add new statuses and you can add the columns to your Agile boards after you have published the workflow. If you change or delete a status you will be prompted at publication of the workflow to decide what status they should change to. It is important to make sure that you do…

Hi @subrata_roy Changes to a workflow do not take effect until you publish the draft that you are editing at which point they take effect from that point on. There is no way to apply changes to a workflow on a partial basis. Hope this helps Phill

Hi @Tee Khema You can use your current set of issue types in JSD by matching the exposed request type name to match your underlying issue type. Phill

Hi @Jordan Bardwell If you are looking for the full details of the workflow you might appreciate the answer at https://community.atlassian.com/t5/Answers-Developer-Questions/How-to-get-all-workflow-steps-through-rest-api/qaq-p/542091 However lets assume you are wanting to get everything by the API. There are a number of…

Hi @Karen Spanier Please have a look at the options described in the documentation at https://www.adaptavist.com/doco/display/KT/Exporting+Test+Cases If these do not provide the answer then please reach out to productsupport.adaptavist.com and one of my colleagues will be happy to help you. Hope this helps Phill

It is not clear from your question if you are referring to the notifications from Jira or some other notifications. As you have posted this question in the Atlassian Jira Software section I am going to assume that you are referring to the notifications sent when an action is performed on an issue in Jira Software. I am…

Depending on what sort of information you want to hold in the second custom field one possibility is to use a cascading select if the number of options for custom field2 are relatively small. However, if you want to achieve the equivalent of a text box when someone selects the "other" option then at present your options…

Hi @Michael Gamboa I am not clear in which dirction you are wanting to integrate so will answer this in two ways. Incoming 1. Jira Cloud comes with REST API that can be used for services to integrate with Jira. You can find the definition at https://developer.atlassian.com/cloud/jira/platform/rest/ The various options here…

Hi Stuart Absolutley no problem with using a board to manage multiple projects. I have (through my work with Adaptavist) come across all the possible variants. * Single Project - board * Part of a Project - board * Multiple Projects - board Add in the mix of Scrum and Kanban board and there are lots of different…

If you add the Project Lead to the Administer Project permission in the Permission Scheme that means they will automatically be a Project Admin. Be careful that this is what you really want to do as Permission Schemes should be shared across lots of projects. You can start by setting it for a Permission Scheme that only…

Hi Jack The first place to look is to see what permissions you have in the project relating to worklog management. If you check you may find that you are not assigned the correct permissions. Regards Phill

Hi Hugh The Summary field is one of the standard fields in Jira and whilst there are third party tools that can change the way Summary is displayed (including JSD) any such change should be treated with caution as this can lead to unexpected side effects. Phill

Absolutely wonderful to hear that you support small organisations in this way. I totally agree that we can make a big difference to small organisations. My belief is that helping organisations keeps me grounded but also helps the organisations to deliver benefit.

If you have many routes to Resolution then I would look at using shared transitions to see if I could reduce some of the duplication and in particularly whether you could use a transition screen or some logic to determine the resolution automatically.

Hi Benjamin This is not easily achieved using the standard functionality but you can use 3rd party plugins to automate this action for you. But you should be careful to consider if this is something that you always want to happen or would you only want it to happen under certain circumstances. In more detail are there…

I think the important part is the opportunity to meet and talk, whilst alcohol can loosen some folks vocal chords and encourage them to chat I do not feel alcohol is an absolute essential. More important are great talks (and wonderful organisers) with plenty of notice. Food is useful for those who have come direct to the…

Hi Pete Could you confirm if you are working on the Atlassian Cloud or an On Premises version of Jira? If it is a cloud version it will have something like *.atlassian.cloud or *.atlassian.net in the URL. As my answer to your question will be different depending on the version. Regards Phill

Hi @Pete P You need to be logged in with administrator privileges and go to this page for server <yourhost>/secure/admin/workflows/ListWorkflows.jspa In the top right hand corner you should see an option for Import and from there you can select to either import a workflow or an XML. You will find documentation on workflow…

Are you trying to import from a CSV? And are referring to the option to map the csv columns to Jira fields and map the contents of the columns to specific values in Jira?

Ok so can you create a Test Case in Jira through the User Interface? If so can you attach a screenshot (with any sensitive information removed) showing where it would appear in the UI. I am suspecting this will either appear as a subtask or as a linked item. 

Hi Manish The first thing to consider is how would you like your test cases to be represented in Jira? Are you looking at them as subtasks or are you using an app that handles Test Cases such as Test Manager for Jira or Zephyr? When we know how you are representing your Test Cases we can provide advice on how best to…

In addition to the excellent comments from @[deleted] I would also suggest you look at two other types of transition on your workflow. 1. Reuse a single transition from multiple statuses 2. Use the ALL transition to a single status I would certainly also spread out your workflow diagram to make it easier to look at.…