Phill Fox Community Champion

Hi @Debora Silva One thought that might help you in identifying the timezone of your user is to look at the API for the user /rest/api/2/user and store this timezone information away in your ticket using one of the automation tools. You can use a hidden field to hold this information. You could then set your automation up…

Hi @Debora Silva The first thing to check is that you have a way of distinguishing which customers, or more accurately which issues, relate to which timezone. Once you can identify them in this way you can then use different calendars for each set of issues based on the JQL you have used to define which relate to which…

Hi @Jordan Meeks Please have a look at this article to see if this addresses your question. https://community.atlassian.com/t5/Jira-questions/How-to-change-a-size-of-thumbnails-of-JIRA-attachments-on-an/qaq-p/960207 Regards Phill

Just like others in this thread I got my first car when I was 17 having worked hard to earn the money. Mine was a little smaller than some of the ones already shown here. See this promo image and yes mine was a 1976 Blue Mini 850 that I had for 5+ years with lots of welding/repainting but was a real workhorse. Looking…

Hi @Owen Scott Glad to have been able to point you in the right direction. So your query about looking at status changes leads me to point you at the advanced JQL documentation at https://confluence.atlassian.com/jirasoftwareserver/advanced-searching-fields-reference-939938743.html…

@Elisa Cartolano The reason why they do not show up in the current sprint is because a Sprint is a committed piece of activity agreed at the start of each sprint period. You can include those bugs that already exist at the start of a Sprint but any new ones will automatically go in to the backlog for a future sprint.…

Hi @Cristian Ros Welcome to the Atlassian community where peers will try to help you out. You should refer to the documentation for Jira 8.4 at https://confluence.atlassian.com/adminjiraserver084/backing-up-data-979405206.html for full details on backing up data. Phill

Hi @Owen Scott The first thing I would do to troubleshoot this is to look closely at the ticket that was identified and work out the reason the logic thought it should be flagged. Looking at your logic you need to check which of these two conditions matched as true. I cannot see a reason why an issue transitioned the…

@Anandhakrishnan You should find lots of answers to how to interact with the APIs at https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/ but in particular have a look at the https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-search-get which allows you to…

@Shilpa Sonkar You can connect your legacy system by using the ability to connect via APIs. You can either use any available features in your legacy system to connect to the Jira APIs or alternatively you can use one of the scripting Apps in Jira to connect to APIs in your legacy system if they are available. Although many…

@Supriya Glad you found the solution for anyone else who stumbles across this page, the reference https://confluence.atlassian.com/confkb/understanding-permission-in-confluence-979403839.html explains how to set the different permissions in Confluence. 

At the moment you are using the same default set of users for both instances. The solution is to create in Jira a group called confluence-users, add in to this group the users who need access to Confluence. Then in Confluence change your settings for access to this new confluence-users group. Individuals can be in both…

@Terrance Bennett To extend the answer given by @Jack Brickey you might want to apply different rules around the weekend so you could use this or something similar. project = SecOps AND Type = SecAccess_Request AND created > startOfDay(-1) AND resolutiondate <= endOfDay(-1) AND created > startOfWeek() OR project = SecOps…

Hi @Rob Horan Ah yes the delights of the confluence database structure. If you have not found it already the page https://confluence.atlassian.com/doc/confluence-data-model-127369837.html is super useful especially if you match it to your version of Confluence. Using the SQL…

I had accidentally hit publish my answer before finishing. Have now added on the bit about cwd_user. Phill

Hi @Rob Horan The reason for failure is that Group is a reserved word for SQL. So try this version SELECT DISTINCT parent_name AS jiragroups, child_name AS username FROM cwd_membership; With regard to the cwd_user this sounds like either a permission issue with the table or possibly that the table is missing which would be…

Great reminder that Agile rituals should never be considered sacrosanct and should be up for review alongside everything else. 

An alternative approach is to use a plugin like Comala Document Management (https://marketplace.atlassian.com/apps/1215729/comala-document-control) to enforce an approval step between the creation/editing of the page and the publication. This will not stop people from creating/editing but will give control to make sure…

Totally agree with @Daniel Ebers that having folks actively requesting the change makes adoption 100x more easier than trying to introduce change to folks who are not receptive! In my list above this could even be one of the more important criteria you use in terms of identifying the most suitable change to focus on. 

Hi @elizabeth_jones I certainly see the pain you are exploring with teams that are undergoing significant sets of changes and the unplanned changes brought around by Covid certainly exacerbated that situation. A couple of things I use to help make sure change is working. 1. Up front determine what are the desired…

Hi @[deleted] Welcome to the Atlassian community where your peers will try to help you. I think I recognise your pain here, having worked with many organisations where the consultancy time impacts the ability of teams to deliver their own targets. One approach is to create a new issue type - Consultancy - and define the…

Here are a few suggestions to throw in the mix. * Introduce a friend - Add an option alongside Watch/Like to share the answer with a friend (5points) Friend joins on their own Email address 50points each. * Innovator - Talk about a use of Atlassian tools that is not the normal expected use. Eg JSW for Editorial Meetings *…

So we got some answers in the keynote and lots more questions then follow. Still digging my way through all the session recordings to unearth answers. 

Thanks @Esther Strom that was where I was ending up as well.. But given the splash on the atlassian.com site I did wonder if there might be something more coming. 

@Okan Boncukcu I assumed that you have administrator permissions. Looking again at your sceenshot it is possible that I made a wrong assumption on that. If you do not have the administrator role you will not be able to access this page. And you will need to reach out to your instance administrator for help. Assuming you do…

HI @Okan Boncukcu I can see from your screenshot that your project key is CSR so the URL becomes onetech.prod.sgre.one/plugins/servlet/project-config/CSR/notifications

HI @Amiel Freeman You might like to review https://confluence.atlassian.com/automation/service-limits-993924705.html which gives you details of the limits and how to also look at the audit log for entries. Although this page is for an older version of Jira than the current version it still provides some indications. Also…

Only missed a couple since they first started and adding in other Atlassian group events like Open, Team Tours etc. I reckon I am just in double figures. Whilst the first will always be most memorable for the obvious reasons. I would also put the first European Summit up high as it was so great to meet folks from across…

https://www.youtube.com/watch?v=ZndL2BNlCvM for the morning after stretches with Daft and Punk...

You will find the notification schemes in the project settings. But you can build the url using this <yourdomain>.atlassian.net/plugins/servlet/project-config/<project key>/notifications replacing yourdomain and project key with the appropriate values. Phill