Peter Van de Voorde Community Champion

Hey Sebastian, It all depends on the boards you are using, you can use epics across project. Look here for more info : https://confluence.atlassian.com/display/GH/Working+with+Epics Best regards Peter

Hi Dinesh, I'm sorry but I don't think Jira OnDemand can do this. If you would want to use the Ad Hoc Worflow for external content you could simply add the external content to the confluence page, you can even embed it to make easier to access. But I don't think OnDemand will be able to do what you are asking. Best…

Hi Dinesh, Personally I don't think you can do everything you mentioned in JIRA OnDemand. You could use workflow conditions to indicate which users or groups could perform a transition (for example : from to be checked by Marketing to Checked By Marketing should only be availble for Marketing). You could simply attach the…

Hi Pei, Maybe you can search in the velocity templates how this is done and change the template. I don't know how you could do this through the administration console. Best regards, Peter

Hi Pei, Which message do you mean exactly? Could you add a screenshot of the message? Best regards, Peter

Hi Adam, I've had the same problem, but when I checked my exports folder the export was there. So maybe you should check it out, your export could be waiting. I tried it later again in Firefox and it worked like a charm. Best regards, Peter

Nobert,I do hope that's the case :)Miodrag, if that's the case you can take a look here for the supported databases and platforms:https://confluence.atlassian.com/display/JIRA062/Supported+PlatformsJIRA 6.2.1 supports SQL Server 2005 and 2008 (R2)Best regards,Peter

Hi Miodrag, First off: why on earth do you still work with JIRA 2.6.1? Second: here you can find the requirements and supported platforms: http://downloads.atlassian.com/software/jira/docs/v2.6/requirements.html I would recommend you to test any change in database on a Test environment first. Best regards, Peter

Nic said it perfectly :) Do keep in mind that issues created by mail don't become available in the Service Desk Customer portal for follow up. Best regards, Peter

Hi Rutger, You could use Jira Service Desk for this purpose. You can indeed configure the SLA's and even work with different ones. You can configure the workflow just like any other workflow in Jira. You can have real time reporting on SLA response times. You might be able to great the fines automatically, but for that I'm…

You could just create an internal user called "unassigned" and assign all the old tickets to this user. Then it's still clear which are the older "unassigned" issues. Best regards, Peter

Are there any custom fields or screens for your new issue types? Maybe those are the problem. Did you do a full re index after creating those new issue types?

Does it only fail with this new issue type? Or does it fail with all new issues you want to create?

Hi Slava, Which version of internet explorer are you using? It might be this problem : https://confluence.atlassian.com/display/JIRAKB/Compatibility+Mode+related+problems+on+Internet+Explorer Do you also have this problem when using a different browser? Best regards, Peter

Hi Calogero, You can add the group to the notification scheme of your project so they get a notification when an issue has been created, but this would notify the group of all newly created issues. You could also write a listener or use a scripted post function to do this (take a look at the ScriptRunner Plugin for those…

Hi Diana, This is all default behaviour for JIRA, when creating an issue it will automatically select the project you visited last, you should normally be able to simple reselect the correct project. What you could try to do is opening the second project in a different browser or in an 'incognito' tab within you browser.…

I'm glad you finally got it to work :)

that's wierd, when I try the following : resolution was Unresolved on '2014/01/01' it does return the correct results in my instance. Could you drop the fixversion variable and try again? That seems to be the problem. Best regards, Peter

it could be that it simply doesn't work on the current date. Does it return anything if you try yesterdays date? Best regards, Peter

Hi James, could you try "2014/05/09" instead of 2014-05-09 ? Best regards, Peter

Hi Harry, If you have an active license there are no licensing costs associated with an upgrade. If you don't have an active license you'll need to buy a renewal or a new license. AFAIK there aren't any problems that I'm aware of, except that IE 8.0 is no longer supported by Atlassian (or Microsoft). Cheers, Peter

Hi Martin, You could change the System dashboard and include a Filter result gadget that shows the result of this filter for all you customers based on their own permissions. You would need to share the filter with everybody in your Jira instance to make this work. They could just click the list to go to the issue…

Hi Alvaro, Changing the mode from Public to Private in the general configuration under the Jira Administration menu should fix this issue. Best regards, Peter

Hi Rohan, The error code 52e indicates that the credentials you are using to contact LDAP are invalid. See here for more info : http://www-01.ibm.com/support/docview.wss?uid=swg21290631 You will need to use different credentials for your JIRA instance. Best regards, Peter

Hi Rohan, Did you check your logfiles? They might give you a clue as to what is happening. Best regards, Peter

Hi Kite, Why can't you simply do this with a test project in your development environment? If you use 2 enviromnents you also need 2 licenses, which seems an unnecessary cost to me. You ofcourse also set up a production JIRA for use by your developers and clients for ordinary work. And a testing JIRA for tests by some…

Hi Kite, As Nic says this is certainly possible. But why do you want this? Why don't you use one JIRA for all your users (developers and clients alike)? Best regards, Peter

Hey Chris,I don't know about a gadget or report that can do this for you out of the box. I took a quick look if you could see when the Sprint field of an issue changes using JQL but History searches are not implemented for this field.Best regards,Peter

The Sprint Report in JIRA Agile should normally give you this information in a list. Best regards, Peter

Hi Lee, The time spent that you logged on the sub tasks will be added to the total Logged time (the 3th bar in the above example). It will not be deducted from the Estimated Time (1st bar in the example) logged on the parent, this is not how this functionality behaves. Some more information can be found here :…