Peter Van de Voorde Community Champion

No, just in the main detail view of an issue, like this :

Hi Lee, You should be able to select "Include Subtasks" on the right below the estimations of the parent task. Keep in mind that you can also log work on the parent task (independent from the sub tasks) Best regards, Peter

Hi e t , You would probably need a validation on the Close transition so the transition will only work when these versions are not selected. You could take a look at the script runner plugin, here are some examples of validations : https://jamieechlin.atlassian.net/wiki/display/GRV/Validators Best regards, Peter

Could you not use a label or custom field to group those 172 issue together and get a much neater and shorter query? btw: which error is thrown?

Yes, You need to put the content you want to share with another page (for example the table) in an Excerpt macro. You then use the Excerpt include macro to get that Excerpt block into your single page. You could also take a look at the iframe and html macro's to include information from other pages. Best regards, Peter

Hi Deepak, Did you configure your custom fields to be used for both your normal issue types and your sub-taks issue types? This can be done in the administration panel of your custom field. It could also be that you didn't select all fields to be displayed in your edit screen (you can click on the button marked configure…

Hi Deepak,Which fields aren't showing up on your sub task screens?Are they custom fields or system fields?Is this on a screen created by you or on a default screen?Do you have different screens for sub tasks and normal tasks?Best regards,Peter

Hi Claudia, You can add a new feature request here : https://jira.atlassian.com Answers is a community forum for helping out with problems, we can't help you with feature requests. Best regards, Peter

Hi Triin, Projects do have a permission scheme and one of those permissions is the Move Issues permission. To find the permission scheme go to your project summary page (click on the project name or key anywhere in JIRA). Go to the Administration page for your project, click on permissions in the left side menu. You should…

Hi Triin, You should normally have the Move option when executing a Bulk Change. If you cannot execute this action you'll need to check if you have the Move Issues Permission in both projects? (This can be checked in the corresponding permission schemes). Best regards Peter

Hi Julian, Did you try the following : jira --action updateIssue --issue "<KEY>" --type "<the new issue type>" just wondering. Best regards, Peter

Maybe this article can help you out : https://confluence.atlassian.com/display/JIRAKB/Scaling+JIRA+FAQ

Neena,You need to make one issue in the Service Desk Project and you can use that issue to check the permissions of your users using the Permission Helper.The Permission Helper does not check on Project level, it checks permissions based on issues.Best regards,Peter

Hi Neena, Try to use the permission helper functionality to figure this out, it might help you find the problem. https://confluence.atlassian.com/display/JIRA/JIRA+Admin+Helper#JIRAAdminHelper-PermissionHelper Best regards, Peter

You are right, The link simply doesn't work. Did you send a support ticket about it to Atlassian already? Best regards, Peter

Hi Sakari, You could log it as a bug in support : http://support.atlassian.com For the moment you can simply download the plugin here : https://marketplace.atlassian.com/plugins/com.pyxis.greenhopper.jira/versions Best regards, Peter

Hi Kristin You might want to check out the Jira Suite Utilities plugin :https://marketplace.atlassian.com/plugins/com.googlecode.jira-suite-utilities This has a field required validator that you could put on your transition to the 'In Progress' status for the Sprint field. I'm currently unable to test this, but it looks…

Hi Hieu, this is not possible. You could request a new feature here : https://jira.atlassian.com/browse/GHS Best regards, Peter

Geoffrey, Did you change anything in the project workflow or project notification scheme? Normally those manage the notifications. Best regards, Peter

the only other option is trying to use file:///<location of the file as displayed in your file explorer>

Hi Paul,Can you open the file using your browser? (with a http:// address).Best regards,Peter

Hi Paul, If the file is available through http:// then you should be able to do this. This should ofcourse not be done using http://localhost but instead with the servername. Best regards, Peter

Hi Joseph, You can just make the user inactive (remove the user from all groups). If you do it like this your history will not be broken. Otherwise you might be able to write a script to do it, but that's a lot of work. Do you really need to delete this user? Best regards, Peter

Hi Stefan, I think this is more a question for the Atlassian sales team, they can be contacted here : sales(at)atlassian.com Best regards, Peter

Hi Jasper, Is the mail server your connecting to a company mail server? It might be behind a firewall or a proxy server like Nic indicates. You should check it out with your infrastructure people. Best regards, Peter

Hi Carlos : * Yes, behind Service Desk is the power of JIRA, so it's certainly possible to create tickets from Email (keep in mind that it's so easy to get those tickets to show up in the Customer Portal). * Again Yes, you can use the notification scheme to send a ticket to the reporter or a custom email address. I've done…

Jamie, which version of Service Desk are you running?

Just a quick question: can you see the other tabs (Queues, People, Reports and SLA's) without a problem?

Hi Jamie, You need to add yourself to the Service Desk Team Project Role: https://confluence.atlassian.com/display/SERVICEDESK/Users,+groups+and+project+roles Best regards, Peter

I'm glad you found the problem. You can now mark your question as answered by select your answer as the correct one. Best regards, Peter