Thomas Schlegel Community Champion

Sorry, that I'm asking questions again and again. I'm trying to get near to your problem... Are you a member of "jira-users" group or just "jira-administrators"?

Hi @Ken Jacobs, try this: status not in (Done, Closed)

Are you able to share anything else? A dashboard or any other filter?

Hi @Michael Iarrobino, yes, of course, just click on this:

do you see this when you click on the details-link of your filter:

have you tried removing the administrators group - this was the problem in the question I linked to above

Maybe you got a similar problem described here: https://community.atlassian.com/t5/Jira-questions/Cannot-share-filters-at-all/qaq-p/387401 Which group has the permission to share filters in your instance?

Hi @William Bouzy, is the global permission "Create Shared Objects" activated? You can find it there: http://<your-jira-url>/secure/admin/GlobalPermissions!default.jspa

Hi Michelle, have a look at your workflow. Maybe there's a restriction (e.g. open subtasks) that prevents the issue from being closed. Or you don't have the permission to close issues in your project. Or there's no transition from the current state to the closed state in your workflow.

Hi @James Minahan, check the workflow's create transition for a condition that checks the parent's status. That might be the problem.

Hi @Morgan Knicely, report it here in the Community. Atlassian people are here also and we Community Champions can point Atlassian people to your bug report using another channel.

Hi @dfrobison, did you really look at every single project that might be involved in the board? It doesn't matter, if there are actually issues on the board or not. More important is, if there might be an issue on the board belonging to that project. 

@Brian Catanzaro, have you tried changing the width using a pdf stylesheet like this: <span>@page</span><span>{</span><span>/*A4-sized pages in landscape orientation are 297 mm wide by 210 mm long*/</span><span>size</span><span>:</span> 297mm 210mm<span>;</span><span>}</span> Try to increase the value 297 to something else…

Hi Benny, first of all, welcome to the Community! I hope, you'll find a lot of answers to your questions and much more here :-) Could you please tell us what your users are not allowed to see? It seems they have access to all the projects, all the boards and all the issues, so what is left? Reports? - I don't think that…

Yes, you're right, I also can't get this to work with "To Do". To do is interpreted as "text ~ "to do"" - I'll ask the other champions whether this is a known problem.

Another idea from @Sloan N_ B_ - Recreate the index from scratch as described here: https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html

You're welcome, @rwgarneau. If you think, your question is answered, please accept the answer with the checkmark. Other user with similar question can find answers more easy with such a marker. Thank you.

Hi @Raj Advani, "model open" will be translated to "status = Open and text ~ model" You can always see the JQL that you generated with your search phrase after you executed the search. Maybe you don't have an issue with issuetype "bug" or you don't have a status "Open" Please have a look at the generated JQL - maybe your…

Hi Robert, you can delete your project in the project settings: I think, you have to be Jira Administrator to delete a project. In general, we do not delete projects. If we don't need them anymore, we remove every permission, so it is invisible for anyone except the administrators. I made the experience that sooner or…

Hi, no, I don't think, you can enable story points on agility boards up to now. There are sprints on these boards, but the velocity is set only on issue count.

Hi, no, you can't remove issue types from the default issue type scheme. This scheme includes every single issue type which you defined in your Jira system. Nor can't you change the default for new projects. But you can create a project with a shared configuration: Create a sample project and reuse the configuration with…

Hi @Kathy Dahmen, the same question was asked yesterday. Have a look here: https://community.atlassian.com/t5/Jira-questions/Scope-change-in-the-sprint/qaq-p/796813

I will point other champions to your question. Maybe they have another idea.

Have you also checked the space permissions for the users? You only mentioned, you checked the restrictions on the page.

Have you checked, whether you have the resolution field on your create screen? You can find postfunctions on your workflow transitions. Check your workflow for the following: * Are you using a workflow screen on an transition which contains the resolution field? * Do you set the resolution in a workflow transition with a…

Hi Nina, I've never heard of such a searching functionality. There's a feature request for this: https://jira.atlassian.com/browse/CONFSERVER-1281 But the request is open for 14 years now, I doubt, that this will be implemented in the near future.

@Avinoam - yes, I can see the pictures now, thank you.

Look at your creation screen. If you have set the resolution on this screen, it will automically be set to something else than "Unresolved". Remove it from there. You should set a resolution only, if an issue is closed (or set it to unresolved, if an issue is reopened).

Resolution is a field in your issue:

I think, you set a resolution, when you create an issue. That's why new issues appear with strikethrough characters