Nic Brough -Adaptavist- Expert

Widget (I keep forgetting about those, thanks @Jack Brickey ) - https://support.atlassian.com/jira-service-desk-cloud/docs/embed-a-widget-onto-a-web-page/ REST API - https://developer.atlassian.com/cloud/jira/service-desk/rest/ Email -…

This probably needs your target field to be a multi-user picker (probably one that you never put on a create, edit or transition screen, so that it's effectively read-only to the users) I would then write a scripted listener that picks up issue updated for the parent issues and sub-task creation and if it's one of the user…

Natively, no. It's Epic -> Story -> Sub-task. But Advanced Roadmaps (Portfolio) adds initiatives and themes, Structure can make issue types behave though there were a richer hierarchy, and if you're really into Agile and quite a large organisation, Jira Align may be worth a look (although it doesn't add to Jira, taking the…

There's no limitations or cons for having another issue type in a project. The pros are usually quite simple - you can see at a glance what it is likely to contain without reading the detail. If you create feature at the standard issue level (not a sub-task type), it will work the same as any other type at that level…

That's not a question we can answer for you. Would any of your users want to?

Yes, that has been removed as it is terribly insecure. You'll need to give them accounts, or open up the spaces to anonymous access.

If you're getting that error message, there is something wrong with your Tomcat set up and yes, it could easily be breaking page creation and editing. So, I'm going to assume that your Confluence is behind a proxy of some form. The questions you'll need to ask are: * What is the url you are trying to use Confluence on? For…

No. The error you are getting is being generated by a test of the connection, not the send or receive functions which can be turned off. The connection test is not affected by those flags. It really does mean "The mail server is not responding to me when I try to log in". As you've ruled out the network problems, you are…

"Integration" is a suitcase word that gives us a general idea of something, but in itself is utterly useless at describing what you want to do. A suitcase lets me carry a collection of things around, but you can't tell what any of them are until you open the suitcase. So, can you tell us what you are trying to achieve with…

I'm afraid it could be anything - resource issues (memory, cpu, networking), crashes on the server side, a large angry penguin kicking the server. You'll need to give us the symptoms - browser freezes, error message of some sort, or do you know that the Confluence service is stopping? What investigations have you done?…

There is no way to "disable the rule", you need something to clear out your older closed issues. Having another empty column at the end of the board misses the point of having a board! I'd want to ask why you need to reactivate a done issue. In an ideal world, a done issue is done, you never go back to it to do more. In…

You can't just change the measurement technique part way through a process, it makes a nonsense of your measurement. You need to decide what you are going to estimate in, and stick to it. Select story points or the time estimates or another numeric thing, set it in the board configuration and work with it. Note that "1…

Did you try them from the Jira server? If so, and they've worked, then the next question has to be why the mail server is not responding. You'll need to debug that.

I'm not sure what to elaborate on?

Issues don't have a "name" natively, so I am guessing you either have a custom field called "name", or you are actually looking at the "summary" (Riepilogo)?

A list of issues is not a string. Remove "as String" from your code and then treat "linkisu" as a list of issues.

SR adds events and jobs into the administration menu that is closest to what they do. The built-in scripts list shoud be showing "write your own", albeit very low on the list.

Yes and no No because Jira has no way to understand how systems other than Confluence might provide knowlege-base functions. But yes, because it had a public API that the non-confluence systems could use.

I think you might have misunderstood the community. We're here to talk about Atlassian software (mostly). We welcome you to that. But we have less access to your systems and billing than you do. We're not a support team, we're end-users. There are some Atlassians here, alongside partners and app providers, but most of us…

Priority and Severity have very different meanings in English, and I think you have completely understood that. Severity = how bad is it Priority = how important it is Atlassian went for Priority and dumped Severity simply because humans don't understand either of them, but Priority is easier to explain and more useful for…

Participants, assuming you're using the one from the Jira Toolkit, means "reporter, assignee and anyone who has commented". It only applies to the issue the field is displayed on, it doesn't look at sub-tasks. I think you'd need one of the scripting or automation apps to populate and update another field with that.

@Kristine Williams - you have nothing to say sorry for. You've asked a perfectly good question about something that seems to be broken, and given us lots of information to try to help us work out what it might be and hence head towards a fix. The conversation has been de-railed by what I'm hoping is just a misunderstaning.…

I quite like raisins in cookies, primarily "oatmeal cookies", but not biscuits (bear in mind my first language is English, not American English, so I'm not talking about the low-sugar, low-fat, scone type things) I'm not that fond of sweet stuff, but when I am in the mood, raisins in Christmas pudding, plum duff and…

What about popcorn shrimp though? Is that ok? (If you do follow the link, two points - that guy taught me to cook, which is why we never have people around for dinner, and turn the sub-titles on, they add a lot!)

It's not technically "remove", but yes, there are apps that can supplement (or even replace) Jira's own email. They can give you more control over the content of outgoing email. I do not know if JEMH can do this exactly, but I do know it has a lot of power, and is usually the first place I look when Jira email is not able…

You haven't told us what you have configured or what you've done differently to the docs. I usually try to make sure the http connection works first. Can you reach http://my.website.jira/ and get the login for Jira? If not, then forget SSL for now and get that to work.

The route question is "can your Jira server get to the mail server over your network?" You can check this with a simple "ping <mail server address>" - if a ping comes back, it's fine. If you don't get anything back, I'd try a "trace route" command (these vary between OSs - traceroute on some, trcroute, tracert and so-on).…

For Cloud, you will need to write or find a script that can request a backup of your production site and then upload the backup into your Dev Cloud system, overwriting it completely.

I believe it's the view or export template - see https://developer.atlassian.com/server/jira/platform/creating-a-custom-field-in-jira/

The most simple one I've seen was a shell script that searched for issues, and for any with an attachment, used a curl call to grab the metadata curl --request GET --url '/rest/api/3/attachment/{id}' --user 'email@example.com:' --header 'Accept: application/json'