Nic Brough -Adaptavist- Expert

Ok, well, Jira goes into its setup routine when you connect it to an empty database or have not got a valid dbconfig.xml. I suspect you've ruled out the second possibility as the file has the rright data in it but I would want to check that Jira can read the current dbconfig.xml file (is it owned by the user you are…

Ah, ok, you're talking about the desktop app, not Trello itself. Trello works fine in all the big browsers (and most of the less common ones too). The desktop app for Trello does not work on Big Sur (yet)

Service Desk is an application for Jira. You add it to Jira Core, same as you do with Jira Software (There are installers for Core, JSD and Software, but the JSD and Software installers are nothing more than Core with the relevant application added to it, as though you'd installed Core and then clicked on "add…

The "denial" is not recorded or logged, it's not blocking anything. All you have to do is let B in again - re-add them to the system.

What are you doing at shutdown or restart that destroys the database (or sets up a new connection to one)?

Yes, you'll need to create a personal access token for this account.

I'm a little confused - solve what? Your user is using an email address B which you've allowed into your Cloud system. What is the problem with that?

You set it as optional or mandatory in a field configuration, then tell the project to use that field configuration for Epics in the field configuration scheme.

There is no way to turn of the knowledge base without, well, turning it off. You either want the suggestions and the knowledge base behind them, or you want to turn it all off.

Ah, ok, wrong place! Try going to the fields section and look for the field configuration and field configuration scheme

I can't talk about specific clients, but I can tell you that most of the pharmaceutical industry is running on Jira to some extent.

Ok, that's telling me that you have not entered any data into the custom field called "resolution text"

This screenshot is of a "field configuration scheme". You've chopped off the "add" at the top right of it and the "change" options in the rightmost column, but those are what you need to use to add new field configurations or change the existing associations.

Well that sounds a bit broken, as Jira's licencing is by user not project, and you're not using projects, Epics and even issues for what they are designed for. 

Scriptrunner or Powerscripts are the only ones I know of that could do this.

There are no "folders", Confluence is not a file management system it does not have them at all. Yes, you can create a page tree and use the pages as containers for files, but that's the closest you will get to "folders". Webdav shows you pages in the tree structure but because there are no folders, it can't show you those.

Please see the answers given 8 years ago about enabling "simplified workflow" - it's not changed much since then.

The change is to use the unique identifier for the person you have names. You're getting all the issues because your JQL says you want to see all issues in the atlassian training project, plus those in the Jobsearch project assigned to your two assignees. I think what you really want is (project = "Atlassian Training…

Attaching huge files to an issue tracker is rarely the right thing to do. Look at why they want to attach things and fix that. You've given us two examples of why people are attaching things, and both of them need fixing: * Logs: Why are your logs more than a few liines that say where the error is? * Test binary: This…

Yes, but not quite - it's not "prevent", it's "turn off". By default Jira runs an xml backup regularly (twice a day if memory serves, but I don't pay a lot of attention as I usually turn it off on install). If you got to Admin -> Backups, you should find the timing and an on/off switch which you can adjust to what you need.

I'm sorry, but you exactly described a case where something is changing a file AFTER you've downloaded it from Jira. Specifically: "Right after upload I downloaded and file was same. However if I download file after 5-10 minutes, my antivirus (Defender) reported it contains Trojan:MSIL/Masslogger.VN!MTB" If the file on…

Confluence is supposed to be a simple editor and a clean reading experience. If you are thinking of messing with line spacing, you are moving away from a standardised clean reading experience, and hence Confluence is probably the wrong tool - you need a formatting-centred tool rather than an easy reader.

I would strongly recommend that you do not try this. Jira is not a file store system, it can, and will, fail randomly if you try to upload or download large files. Rather than try to use it as a file store, I would look for another system to store huge files.

As long as you're running a supported browser, Trello will work fine.

It sounds to me like you have edited a workflow and removed a step from it. If you do this, then issues need to be moved to other steps and you must have done that. There is no way to go back unless you restore from a backup. The best you can do without that is to re-add what you deleted and then work through all the…

Ok, that's not what Epics are designed for, so it's not a huge surprise it is not working well. I would consider moving towards a more Agile approach - a Jira project representing a project, Epics being (potentially cross-project) groupings of tasks, and a board being the place a team works. Then it would be fine for all…

I do not think we can offer anything logical that goes right down to the root cause, we are very short of infomation, and probably need a lot more from you Your described behaviour says that your anti-virus is interfering. There is nothing wrong with it doing that, it's protective. But it sounds like something is inserting…

The status that are mapped into columns are controlled by the underlying workflow. See https://support.atlassian.com/jira-cloud-administration/docs/work-with-issue-workflows/ for how to look after a workflow.

My guess is that production is suggesting the latest "long term support" release and the dev box is suggesting "latest available"

It is the attempt to log in that matters. Jira does not look at deactivation statys until after the user has logged in.