Nic Brough -Adaptavist- Expert

No, Jira works on the usual assumption that one person has a single unique email address

Actually, it does. In the reports where it is useful. Try running a filter through the "filter statistic" gadget - that clearly does "group by". The point here is not that "group by" is useless, but that it is useless as part of a query, because the query has nothing to say about how the results are portrayed.

Are you setting a resolution on the cancelled issues?

Have a look at the answer we are commenting on - "group by" done in the JQL is utterly pointless, you need to be looking at what you are reporting on.

Ok, so what type of board is it and what is the board filter? (depending on type, it may not have one you can see or edit)

Could you define what "unable to create" means? The option is not there? It is, but an error message (or nothing) happens when you use it? Zephyr is missing entirely? 

No, those are the only two way to change language.

I suspect you have (or possibly had) a custom field called "Team", that the Software Premium wants to use for its Team field. The message you are getting is about the Software Premium field, but I think your custom field is still there. I would go to the list of custom fields and check what you have called "team". I'm…

Not "can't be done", just "you're looking in the wrong place"

Yes, that's what I said - you can't just cast an arbitrary string to an issue. Your code needs to work out what issue the string is pointing to (if that is a valid pointer - you really do need to check that the string is actually valid, as a human could be putting anything into it)

No for two reasons: There is no search by board - boards are not containers of issues There is no functionality for adding filters to gadgets on display, it's done in their config, when it's appropriate for them, and not at a dashboard level (a dashboard is just a container for gadgets)

Look closely at what you are doing with JiraIssueList - you get its content and split it as though it is a string. Is it really a text field with a list of issue keys in it? Do you actually trust your humans to get the format right every time? Assuming it is a valid list like that, then think of the text in it - it's an…

Could you look at some of the issues you think are closed? What is their resolution?

Look in the setenv.sh or setenv.bat file (depending on your operating system), in <jira install>/bin However, also be aware that while that the flag can attempt to trigger a downgrade, it rarely does what people seem to guess it might. It will check to see if a downgrade might be possible and execute it if it can. This *…

Boards are built on filters. The fact it is not on your board means that the board is not selecting for the issue. You need to look at what the board is selecting for and why

For server, you could create an app that provides a "project template". For Cloud, I don't believe there is anything that can do this.

Plain Jira only has project-level entities - Epic -> Story -> Sub-task. But if you add apps such as Structure, Advanced Roadmaps, Jira Align and so-on, they can provide more layers

The config tool has no way of understanding what you might be doing with the server.xml to make it work with other software it has no knowledge of. It has to write a "known to work" config, and it's up to us to reconfigure it for things outside of its area.

I'd argue that it is essential to keep it in the history - this is an issue tracker, you want to know what people have done with it.

It's the same answer as it has been for the last 8 years (or, frankly, the last 19). If your reporting is not working, fix it. Jira data reflects what was recorded, not what you'd like to see. Yes, I know that is grumpy and blunt. But please do not take that to be an attempt to shut down a conversation or block a question.…

"Basically any new issue created is not shown" Where?

Thank you for explaining that. It really does help frame the question a lot. The 3-tier architecture you have here is an idealised reductionist model of software that can be useful for analysis, but has not been a good representation of most software for a couple of decades. Applying it to Jira: Tier 3 is mostly right.…

Yes, it was BRIAN BLESSED with his voice. He was walking to a studio next to my office as I was walking to another BBC building (or the tube, can't remember). He sounded like a grumpy thunderstorm coming towards me, to the point where I was rummaging for a 'brolly before realising thunderstorms don't rumble in English. I…

Bah. Humbug. And I don't even like Humbugs. I do like the clock-cube though - bit of a Clive Barker fan, bigger fan of Gallifreyans, and I've got a partner who loves clocks.

Absolutely, but "automate an import" is way too vague for any of us to help here. Does your target tool support imports? How? What do you want from Jira? What transports could you use (Rest, csv, json, what does the target support for import). And so-on. That's all a bit fussy and specific. The point though was to get…

Re-reading this, I realise I should apologise for the lack of explanation, which I think looks rude and ignorant on my part. If I have come across that way, I am sorry, I really do not mean to. I have not answered the core of the question, because the answer is completely useless to you. The database is (mostly) a modified…

Not really what Epics are intended for, and off-the-shelf Jira, hence, does not have functions for it. A simple answer that does "calculate dates from start date" type things would be to seek out automation or scripting apps that can work out new dates from your raw data (starting points and desired timetable) But I do not…

The Jira macro can do most of this. It's not "enter text in a box", it supports a complete JQL query (so "project = xyz")

Can you tell me why you want to know? What would knowing what the database is actually help you with?

Adaptavist have done, and are currently engaged in some Align deployments, mostly in the US, but some in the UK and one in an EU company (it's got big offices in three EU countries, I can't remember which country it's technically based in)