Nic Brough -Adaptavist- Expert

I'm not sure - are you using search terms such as endOfWeek()? I have an idea abou those doing something odd with dates.

Please read the answer I gave at the top of this thread again, and don't attribute me for things that I did not say (For example, I never suggested "group by" is useless - you are ignoring the context in which I put it)

No, the workflow only has one possible landing point from the "create" transition.

The REST API does not have alternative representations of the data it returns - the changelog you are already getting is the only format available.

The closest you can get would be to manually delete everything, one item at a time. This would leave you with some traces though, you wouldn't be able to reuse project keys for example. There is a way to get a clean system though - get another cloud system and do nothing with it other than take a backup. If you then…

No, I think you've misunderstood what the perpetual licence is. If you have a server licence now, and it expires, your server continues to work, that's what the perpetual licence means. You're unsupported after it expires and cannot upgrade to any version released after the end date, but you're still licenced to use it.…

No, notifications are not implemented at a field level, the code only reacts to events. You would need to turn off issue-level notifications, then use one of the scripting or automation apps that can be set to do more clever notifications to send emails conditionally.

This sounds like your browser is caching incorrectly - saving stuff it should not during refreshes. Jira doesn't have any code that lets it serve up old data. If you're seeing an issue unchanged in a tab after a refresh, when you know you've edited it in another tab, then that old page has been generated by your browser,…

What apps are you using to provide "templates" and the issue hierarchy?

I'm confused - Cloud doesn't have licences, but you've said you are on Cloud. If that was wrong, and you are on Server/DC, then "invalid licence" means what it says - the key you are copying from your licence key display in my.atlassian.com is for another application or app, or you are changing the string (usually by…

ITSM is currently only available as a Classic project type. There is a plan to make a Next-gen version in the future, but as Next-gen does not have some of the functions it needs, I doubt that will happen soon.…

How are you setting the resolution during the transition?

This is not an error I would expect you to see on a Cloud system, especially as you can't install or update the UPM there. Please could you tell us if you really are on Cloud or not?

There's nothing attached, so I don't know what error you are talking about.

It looks to me like you are trying to run a shell script on a windows server - unless the windows server has a Unix-like command shell installed and configured, this isn't going to work. You'll need to go to the windows server running the build and configure it such that the shell script is runnable by the Bamboo agent

If you search for the issues, the resulting list in the "issue navigator" will have an option for "bulk edit", which includes a swathe of things you can do to the list of issues, including the option to move (used to change project and/or issue type) You do need the global permission for "bulk edit" though - it won't…

Your existing Confluence service is still running. You need to stop it before running the upgrade.

Where are you getting this? You've said "atlassian cloud migration", but that's an error I would only expect to see in a Server log file. Could you give us all the steps to reproduce this?

A Jira site is a web site being provided by the Jira application, which is a Product of Atlassian. There are many many many Jira sites, each backed by a Jira application application instance, but there's only really two Jira products - Jira Server/DC and Jira Cloud. To complicate things, Atlassian have chosen the word…

If you stick with versions of Jira that support MySQL 5.6, then you'll be fine, although when they go end-of-life, you'll no longer get any support from Atlassian for them. Using an unsupported database can work fine in the best cases. In the worst cases, it could corrupt your data or refuse to run at all. "I simply cannot…

Probably not, but some recovery may be possible, depending on what user directory you are using - which one is it?

Are you on Server/DC or Cloud? You've answered the question you were asked with Cloud but named an app that is Server/DC only.

See https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

You can't and should not. A sub-task is part of a story - how can something be complete when part of it is not? By definition it's not finished if part of it still needs doing. If you genuinely have a done story with sub-tasks that are not done, then your sub-tasks are clearly not part of the story and should be stories or…

You can set up swimlanes for those three status, but they will have nothing to do with "done" - that is determined by columns.

Why have you set up swimlanes that mirror your columns? This gives you a board with a single diagonal line of filled cells and renders all the wasted space useless. Jira Software considers only the last column on a board as "done", so the only good way to consider multiple "done" status is to put them all in the last…

I suspect one of your administrators has mistakenly placed the resolution field on the create (and possibly edit) screen for the issue. When the resolution is on an update type screen, it will get set when the user commits.

Good to hear - "we used to do it that way" is probably a good way to start process improvements - you did it that way because the tool was clumsy. Now you've got a better one, it's worth a look at using it better to support your desired ways of working! The raw issue id in the database is not sequential, but it will…

That's an ugly misuse of the summary field, but I'm sure you have some justification for it. I would not try to do this with a variable, you are probably going to find it does "interesting" things due to the way Jira does things internally. I am also unsure of what use such a global value would be, all I can think of is…

No, if you can create a project, you can create one of any type.