Nic Brough -Adaptavist- Expert

Quite possibly, if one account is being mistaken for another! We'll wait for the customer to test (unless of course we can do something to see if it's the very similar names causing confustion!)

Ok, I'm afraid that essay simply confirms that you're not quite understanding the difference between project management and project portfolio management. In fact, your three points about what is and is not a project confirm it. You're thinking of projects as entities at the wrong levels. What you're looking at there is not…

Ok, but what happens when you try the tests I asked for?

There's a cloud version of it (which is a lot more simple, as you can feed it plain text rather than having to think about the type of field)

https://library.adaptavist.com/entity/update-the-value-of-custom-fields-through-the-script-console is a really basic example of how to set most custom field types, including checkboxes. Note that checkboxes and multi-selects look pretty similar (as do select lists and radiobuttons). It's because they're actually the same…

You are mixing up "project management" with "project portfolio management" there. Initiatives are a layer above projects, and cross-project. That's why things like Jira Align, Advanced Roadmaps (bit clue in its previous name of "Portfolio"), Big Picture, Aha!, and and and .... are there. Also, Jira, at its heart is an…

Read the issues out over the REST API, that's the simplest option.

Generally, engage with one of the partners, a lot of them do demos of software. You'll probably want to tell them more than "show me Jira" if you want to get much out of a demo though, as there's a LOT of material to work through on Atlassian's site as well as non-Atlassian places like youtube etc. Any search for "jira…

Add them to the team when you need them, remove them when you're done with them. That does not really answer the question I think you're asking, but I'm not sure my guess would be right. Could you explain what you are using to say "this person is in this team", and maybe the further question I think you have.

Ok, I can see we're struggling to grasp it here. Let's pare it back to the raw data. Open up your dashboard, find the reported number you are not getting and click on it. This will take you to a search for the issues the link is reporrting on. We need to look at the JQL (it tries to explain itself) That should explain…

Um, that's not Confluence doing it, it's your browser rendering. You could tell the browser to shrink the display which should bring it all into shot, or scroll down (it's partly obscured because your view is not big enough and you haven't scrolled don) or resize the browser window to fit.

Um. * We're not support, we're a community of people talking about (and trying to help with) Atlassian stuff * A video conference is not going to help. All you would get is someone repeating what has been said above Your next steps are: 1. Add the mysql driver (please see the Jira installation documents for your version on…

That's what the listener is for - it can catch "edit" and "assign" events where the assignee may be changed. So yes, it can pick up the current assignee whenever it changes.

By where I've lived, I'm very English - born and partly educated along the Mersey, growing up in a home county and now living in the East Midlands. Genetically, parents, and 3/4 of my grandparents are northerners. The 4th grandparent is Scottish and my family name comes from his family (my understanding is that his parents…

Oddly, I think I might! I don't usually care about other people's banks, but he was with BNP Paribas and that jumped out because I used to work for them. Doesn't mean that's the account he used, but it's probably not a bad guess.

Maybe. I think you and I are working in the dark - we don't know what the bank is doing and we don't know what Atlassian's payment systems are doing either! Well worth going to Atlassian to find out if it is their end, as your bank says, but yes, also worth trying another bank. I'm not sure if there are other systems in…

I don't think that's right. France is the fourth or fifth largest user base for Atlassian tools and no-one else there seems to be reporting this as a problem. Certainly not in Europe as the UK and Germany are larger. And two of our employees (one French, one Spanish) have not had this problem buying their courses this…

Absolutely and on both ends - Both Atlassian and Aha! recommend layering Aha!'s roadmapping and product management stuff over a developer's Jira. Aha! has Jira integration off the shelf, and there's https://marketplace.atlassian.com/apps/1211698/aha-roadmaps-for-jira?hosting=cloud&tab=overview on top of that to provide…

Again, you need to find or write apps to provide macros. From "I know the syntax", I suspect you are thinking of Confluence Server's "user macro" functions. Cloud does not have those, you can only implement macros via apps.

You use files containing plain CSV, not binary. Renaming a file does not convert its content to a different format. You need to convert the content to valid CSV. There's no way to know what that binary might be, but it's not CSV.

I'd say all the templates for "Jira Service Management" projects are good for "a ticketing system" - ticket systems are a subset of Service Management systems.

It's the count of issues that the label is applied to, as described above

"Credit card declined" is almost always that the bank declined to pay, not the vendor. The vendor says "is this card ok to take X from" and its the bank that says no. "A security issue in the vendor site" is something the bank would already have told Atlassian about and have had it fixed, as it would be blocking everything…

* Is more memory always a good idea? Not always. There's a specific case where it can make things a lot worse. Java apps have to do this "garbage collection" thing, which is not as simple as "stuff it all in a bag and throw it out". Long story short is that if you have a system that's suffering because it's doing frequent…

Issues are at the heart of Jira - it is an issue tracker. It looks like there's a whole load of other stuff around that, but when you boil it down, it works with issues. That's it. If you want to represent something in Jira, you have to think about how to do it with an issue (or write apps that can provide something else).…

Ok, Atlassian accounts make it easy. In your Jira, the user accounts are tied back to an Atlassian account by the account's id, it has nothing to do with emails or domains directly. So, the simple thing to do - get everyone who has an account log into their Atlassian account they use to log into your Jira and get them to…

Almost. If you want to run a separate instance for each project, then yes, it's going to cost you an absolute fortune. For 10 projects of 20 users, you will need 10 DC licences, which currently start at 500 users. Jira simply isn't built to work in the way you're using it. It would be cheaper and easier for you to merge…

Jira is an issue tracker, not a document management system, it expects to be paired up with a documentation system, not do it itself. I'm not aware of any apps that would provide such a system within Jira. The natural paired documentation system is Confluence, but that is not a document repository, it is a wiki. Your…

You can put links in either end that point to the other, yes. I assume you want more from it than that though. You'll need to code, probably on both ends, if you want anything clever. "Referenced" still does not tell us what you want from this integration, so I'm going to give up and give you the generic answer: Whatever…

This is a problem with Zephyr Squad - either your configuration of it, or a bug in the app. I would raise it with Smartbear via their "ask for help" link in the marketplace entry.