Nic Brough -Adaptavist- Expert

Jira Core requires an installation type upgrade, it is not an application that lives on a Jira platform like Software and Service Management are. Start at https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html

When I first ran into this, the explanation was a pretty standard one - the developers for Jira never had it high on the list of things to do. Relative to all the other things on the list, there were few customers interested in it (that's actually still true), there's a simple method to avoid it (don't allow delete), and…

I am not sure if I am understanding the question properly, but if I am, then I think there is a misunderstanding about what the Scriptrunner execution status is telling us. When a validator runs, it can do one of three things: * Return "yes, this is ok" back to Jira * Return "No, this is not valid" back to Jira, with an…

The error message is referring you to the board filter, not the search/narrowing/quick filters you have in the screenshot. (edit - sorry, hit post too quickly). You'll want to go to the board configuration and in the first general tab, check exactly what the board filter says to order by. It needs to end with "order by…

JQL is not SQL and the two can't really be directly compared directly. If you do though, then think of JQL as being just the "where" clause. JQL searches don't return any direct data like SQL does, they only return a list of issues that match the question. The "output" is done by whatever is running the JQL - the code in a…

Ok, the only thing I can think of that could be wrong is that project xyz is not using that workflow If it did, then the board column mapping screen would be listing in-progress, resolved and reopened as well as open and closed. Another thing that makes me think that the workflow is mismatched is that the open in the…

How are you moving them from Open to In Progress? Are the issues actually showing as "in progress" when you look at their status in the issue view? Also, could you show us the workflow of one of these issues? The diagram you can pop by clicking the workflow link beneath the status display.

Ok, that means your board is not selecting for any issues that have a workflow that includes the "in progress" status. What does the board filter say exactly? (Obscure the names of the projects or fields if you want, it's the general rule we're looking for). "Project in (XYZ, ABC) and issuetype in (bug, feature, wombat)"…

The error message is referring to an app which is having problems with something. I would start by checking the app is the latest version (admin -> manage apps, check for upgrade flags), then, if it is the latest, disabling the app and re-testing. If the error is down to the app, you should consider removing it. If you…

A sprint has a very simple boolean flag of whether something is "done" or "not done". There's no grey area, an item is one or the other. Your suggestion that "closed might be the wrong sprint" implies your process is not matching what Scrum does - the whole point of the sprint is that all items should be started at the…

Please don't say "swimlane" (unless we end up going to them) - swimlane has a specific meaning in boards and it is not columns. Columns are vertical, swimlanes horizontal, very different things. Columns are collections of status grouped together, and then named. They are not status in themselves, a column name will not…

To link to an issue, you need two things: * To be able to see the issue * To be able to edit the issue I suspect, because of your mention of "done issue", there might be a property on the "done" status for that project and issue-type that says "now the issue is done, we don't let you edit it any more". Does the selection…

Welcome to the Atlassian Community! It's hard to tell what might be restorable, as we don't know how your stuff is being stored in Jira. I would guess you are using a test management app of some sort, rather than plain Jira, but I can't tell which one it might be (Zephyr, Qmetry, Xray etc, or even an app that plugs into a…

Welcome to the Atlassian Community! Unfortunately, that is exactly what we are - a Community of people here to talk about Atlassian stuff. We are not support, Atlassian, Cloud account managers or your admins (although some of those people are active here) As you've raised a help request as CA-1500600, that's the route…

Not sure, we didn't get an update. With a board filter of "project = x", we can definitely rule out filtering as the problem for you. Next question would be "what are the board mappings?" - what column is "in progress" in on the board?

Welcome to the Atlassian Community! A 502 is usually a simple proxy error - there's a machine in between you and the server passing data between the two of you, but it's not getting anything back from the Jira server when it's passed your last message to it. So, as you've already worked out, the problem is going to be on…

So in the first three, you are using date comparisons correctly in theory at least. Taking just one of the clauses as an example to explain: closed <= 2021-09-09 in human speak says "the date held in the field called closed is less than or equal to 9th September 2021". That's a perfectly good question (and to clarify "is…

There's no function for this, sorry. I suspect a "new user" wizard app could be constructed for Server/DC instances at least, one that could pop up a dialog to ask for a default favourite for the user, but you'd still need to think about the people who don't know what they might want, as you would with a script or code…

It is the right way, yes. If it has taken you back here to the Community, then you are on a free or $10 starter licence, which do not have Atlassian support, they send people with those licences here for help from the wider community. I would raise a separate question here and go into a bit more detail about the broken…

As mentioned before, the fact that MariaDB is not supported really limits your options. You've tried everything that might reasonably be assumed to fix it, so the next place to look is the software that is using it (meaning your Confluence). As that states it does not support the use of MariaDB, you're not going to get any…

Ahh, of course, I should have thought of that, but went down the js route in the troubleshooting doc (as I've seen it before). Atlassian applications take a simple "you're not licenced for this" and makes the entire system read-only when it's got an invalid licence. But doesn't always tell people that. It doesn't have a…

This means that either Cloud cannot reach the url you have provided, or that the descriptor is not right and cannot be understood. You'll need to check that the descriptor is being served up by the url and if it is, then debug what is wrong with the descriptor

I can see you have a lot of questions about statuspage's html and layoyt, but there's a lot of potential for duplication of effort in answering them all separately. I think you should gather together all the questions you've got and ask them in one big question. You'll still probably get separate answers for most of them,…

I think you two should write this up as an article on using ADF with Jira Cloud, it would be useful for the community and probably should be added to the docs for ADF too!

For Atlassian support, it remains what Alex said earlier - https://support.atlassian.com/contact - bear in mind that this will loop you back here to the community if you're on a free or $10 account For help from the community, ask a question - hit the "ask the community" button in the menu above, or go…

You should not run Confluence as root. But we can see that you have in the past, because the file and directory ownership in your second picture are showing the pattern I'd expect from running it as root. * Stop the Confluence again, if it is still running (you may have to manually kill it with "kill -9" even if the…

That means that there is no module called Jira to be imported. This isn't strictly an Atlassian question as they don't (publically or officially) provide any modules for python authors, so you'll need to be looking to the docs for the module(s) you are trying to import. As a general guide to "module not…

Purely out of curiosity, I'd still like to know of why you don't want to see the one thing that uniquely identifies the issues you are looking at? But to answer the question, no, Jira does not have a way to hide essential information from displays where it is appropriate to see it.

Priority is a system field and has always been available on Cloud

You are still confusing keys with tags or labels. The issue key is not a label or a tag, it is a unique identifier for an issue and it is a core function too. Whether the issue still exists is an irrelevance, there was or is an issue uniquely identified by that key. You probably do not want to hide this ID either. It's the…