Nic Brough -Adaptavist- Expert

Christ Church College dining hall, at Oxford university.

On the free plan, you will be redirected back to the community for support. (On the paid plans that do include support, you're likely to be referred to links and the community if your call is about how to use Atlassian stuff or anything else that's publically documented) I'd suggest asking a new question in the community,…

On the label/tag question - confluence-unknown-hosting-type too? Also, does it matter if someone changes tags? We get confluence-cloud-cloud several times a week, and some of our tag cleaners flip that over to confluence-cloud regularly. (plus other variable spellings of cofluence, clowd, srver, confleunce etc - will they…

That would make sense, it is not uncommon for people to link to stuff they can see without thinking about other people who can not. It's just the way humans work, we can't always remember to check every link properly! I just re-read this before hitting "post" and realised it could be read as "Atlassian people forget to…

Welcome to the Atlassian Community! I think there might be a problem with some of the words here. Plain English and English-Jira-speak are not quite the same thing. I think that when you are looking at the MF-1 and MF-2 things, you are not talking about Jira's "labels", you are talking about the issue key. Each issue is a…

Ah, well spotted! I should have asked if you were looking at a team-managed or company-managed project as well, as I've only answered for company-managed there (it's the same basic idea of granting rights to people, but getting there is very different for team-managed)

The permission helper can be useful, but if it's not helping here, I would go back to first principles. Go into the project and then pop into the administration section. Look for the permission scheme and open that up. There is a line in there that says something like "assignable user" and then gives us the list of roles,…

This is going to be a hard one to track down. If everything in the kb article has not helped, then there is something else interfering with the javascript. So, some more questions * If you open up the developer tools in the browser, does it show you any errors in the page (especially javascript ones) * Does the "work…

Welcome to the Atlassian Community! Confluence does not have a hierarchical structure for files. It is a wiki, not a document management system, and so the file handling functions are "enough for a wiki" rather than doing anything structured. You add files to a page, it will version them if you upload new copies, and…

What do you mean by "prime time api key"? Generally for api keys though, see https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

Like you @Jimmy Seddon I am on the fence for most of the more popular arguments, but I'm wholly on the Cornish side (and that of the Queen) when it comes to the matter of the next English civil war. Jam first.

I'm staying out of the pineapple on pizza thing because I loathe the stuff. It's for feeding lemurs, not me, so it doesn't go on or in anything I will eat. But @Thorhalla Gudmundsdottir Beck - YES - banana. I was introduced to this idea by having to share a pizza with the only other vegetarian at the party, and she REALLY…

I am completely guessing here, but could it be that the person looking at the issue has no permission to progress it through the workflow, so the transition buttons/drop-downs/selections do not appear?

The REST API for apps only serves up the JSON you are seeing, if you want xml, you'll need to code to convert the JSON to xml.

Hmm. So a couple of questions before I start guessing: If you pick on a single issue that you have moved from Old to New, then * How did you do this move? (Issue -> move, or bulk-edit -> include issue in list -> move all in list, or something else?) * Moving an issue from project to project should change its key to match…

Welcome to the Atlassian Community! Yes and no. Projects are totally separate entities and contain separate issues. If you create and use projects A and B, so they've both got a pile of issues, and then you delete project A, all of A's issues will be deleted, but nothing will happen to B at all. Except: * Any issue links…

Just noticed that I never answered this one. We're looking South, over the river Kent (which is nowhere near Kent) to the Heysham nuclear reactors, while standing on Scout Scar in the Lake District.

Welcome to the Atlassian Community! * Yes. Depending on how you do the "copy". * No. Well, no-ish. A simple copy will read the whole of your production while generating the stuff to go over to the sandbox. That puts a bit of load on it, so in theory, it could have some impact, but it does seem to be throttled so that it…

Oh, I think I know, I've had dinner with old school friends there a couple of times, if I'm recognising the right one.

I'm afraid there is no way to re-arrange the issue view in that way. The issue key always appears lower down, in with the other system fields.

Hi @Anousch, There are two pieces here and I am not sure which one you would prefer to start with, so I'll take a guess at the "restore" rather than "upgrade". On the upgrade one, I would want to ask what errors you got and what went wrong, but let's look at the restoration first. I'd like to ask for a bit more detail on…

Welcome to the Atlassian Community! Yes, it is entirely possible to use Trello for yourself and not collaborate with anyone else. A lot of us do have boards that we don't share with anyone (I in particular have a dreadful memory, and use Trello to support it - a board for tracking stuff I've bought from various places so…

I'm sorry, I was a bit short previously, but I've re-read and I think I understand a bit more now. I think we should step back and look at one thing at a time, you've got several things to talk about in your posting, and I get confused when I jump around them. But to simplify it: You mentioned the installer (bin) and the…

Hi Reiza, Did you mean to ask this in the Community, or should it have gone to a colleague or team member at Atlassian? We don't often see Atlassians asking questions here!

That's a little unfair, there's nothing Atlassian are doing wrong here. There is no security issue with Sourcetree here, the issue is that Cylance is getting the detection wrong. The only thing Atlassian are guilty of here is not reporting the problem to Cylance, so Cylance have not fixed their software or data that's…

Ah, we've all done that in the past! Well spotted!

Ok, so it's not Atlassian's fault or problem that Cylance has got something wrong, and I doubt they've got the time or will to go and identify every mistake like this being made by everyone else's software. What's most likely to work is end-users of Cylance reporting the error to Cylance directly. I'm afraid you'll need to…

The licence key would not affect your ability to log in or "start" Jira, I think your "update" has disconnected your Jira from the user directory you had before (the Azure via SAML) Your only options are to go back to the backup you took before update, or use the doc you've linked to to recover your system. If the steps in…

It is mostly just for humans to look up who is the best bet to talk to about a component. The main (only!) thing it does in Jira is kick in when you configure "automatic assignee". If you set the rules so that "assign to component lead" is first, it will read the component list and set the lead as the assignee from the…

Depends on how you define "issue I follow". Assuming you mean "I am a watcher on the issue", then a filter for "watcher = currentUser()". If you're "following" issues in other ways, you'll need to tell us how before we can start to construct a filter for you.