Nic Brough -Adaptavist- Expert

Welcome to the Community! The code you're getting is not a real error message, it is a marker that has gone into Atlassian's error monitoring of Cloud systems. It's quite likely that you are not the only one who has had this specific code, and they will have been investigating. The code is there more to enable them to find…

Welcome to the Community! The code you're getting is not a real error message, it is a marker that has gone into Atlassian's error monitoring of Cloud systems. It's quite likely that you are not the only one who has had this specific code, and they will have been investigating. The code is there more to enable them to find…

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The swimlanes effectively become the primary sort within your board if you use them, so can you show us what a sort within one looks like?

I do not know how else to say that you use a field configuration screen - create a new one, edit an existing one, or copy one. Then change it to tell the project what field configuration each issue type will use.

If ranking is disabled but you're putting things into swimlanes, then what are you actually sorting against?

In the background, the problem here is that Jira stores the status for an issue in two different places, and these have gone out of sync. The integrity checker finds this and changes the one the humans don't usually see so that it matches the status. Generally, these two values should be locked together, but they can go…

On the date/time settings, the java format is different to the javascript - you should make them consistent - either 24 hour as the java format is, or 12 hour with the am/pm as the javascript is set to.

If you've tried a re-index, that suggests you are on Server, not Cloud (you've said Cloud in the labels) Server also has the option for an integrity check, which you should try next, look for the "workflow" related options - one of them is about fixing mismatched status.

You use a field configuration scheme. They tell the project which field configuration to use for an issue type a project.

Mojang use Atlassian Jira, it's not uncommon for people on their site to click on "help with Jira" instead of "Help with Mojang" and end up here.

Issue link type can't be empty! It's the type of link, not a field on the issues, and if there is a link there, it has a value for the link type. 

Hmm, that's odd. Could you, as an admin, go to Admin -> System -> General configuration -> Advanced settings (the last one is a button towards the top right of the screen, not in the menu) and check the patterns for dates and date/times all match up consistently.

I wouldn't look for documenting the configuration, I would look at the housekeeping and migration utility apps in the marketplace - most of them have ways to report on project configurations and have merge functions as well.

No, there's been no change. Labels continue to provide the functionality.

Why do you think you need to know? Jira Cloud is software as a service, and you have no access to its code or back end, so the information about libraries and versions it is using is of no use to you at all.

That is what the field configuration scheme does - it tells the project which field configuration to use for each issue type.

No, the type cannot be changed. You would have to create a new project of the right type and then move all the issues from the old into the new.

You cannot remove roles from projects, a role always exists across all projects. You might want to take a look at admin -> project roles, and edit the defaults, so that when you create a new project, no-one gets into the project roles automatically.

Do not try to do this in the database, it's not designed to be used directly, and you would need to understand exactly how an app is storing its data, which could be in all sorts of different places. You'll need to ask the app's vendors where they store the data (or us, some people here may have used it and had to go…

Not with plain Jira. as I said earlier. You'll need to be looking at Structure for that.

Run a search for the issues you want to report on (project = xyz, or assignee = me, for example). Save the search as a filter. Go to your dashboard and add a filter statistics gadget that uses your saved filter and groups by status.

"progress" on what? What do you think needs to change here?

Dashboards do not have fields you enter like this, they contain gadgets that are configured separately to each other. Most gadgets work off filters, which return a list of issues that match a question. So to achieve your date-range setting, you should define them in your filters. "Last month" for example can be done by…

Welcome to the Community! You will need an app to provide a layer above Epics - Advanced Roadmaps is the Atlassian one, but there are others in the marketplace. Jira doesn't have a configurable hierarchy, you can't insert layers, it is fixed as Epic -> Issue -> Sub-task. But the Structure app is a good way to make issues…

Yes, that's an error message. Have you tried logging in (being authenticated)?

Welcome to the Community! You'll need to read the application's log file to see what the underlying error is, but it is very likely that you will find that it is a fatal error - your database is probably heavily damaged and unusable. H2 is not a supported database for Atlassian stuff, it's only there for getting started…

"Unable to import" does not tell us what the problem is. Could you explain what the problem actually is?

Trello is an issue tracker more than anything else, it's not intended to be used as a wiki. I'd keep it simple and try out some wiki software rather than trying to do use software that's designed for a totally different purpose.