Nic Brough -Adaptavist- Expert

Umm, not sure why you created a new question, @Kishan Sharma and I have given you the answer already - you'll need to talk to your admins.

Create a custom field for it. Atlassian have never seen a need to, but if you need one, it's exactly what custom fields are for.

Heh, we've all done it! My usual trick is pasting JSM licences into the Software area!

Ok, so that's a Software licence that you are pasting into Core licence box. You should be applying the Software licence to the line above - the Software application.

Welcome to the community! What is the licence for and what application are you pasting it into the licence key box for?

Which application, and what app are you running on what device?

You can not delete something part way through updating it, that's not a valid or useful thing to do. If you are going to delete an issue, you do it outside the workflow. Generally we would very strongly recommend you do not allow delete of issues at all, and certainly never automate deletion of issues. It should never be…

We are not support, we are a Community of people here to talk about Atlassian. Have you raised a support call about whatever the (mostly un-described) problem is over at https://support.atlassian.com/contact ? The title of the question suggests you've got a billing problem (you haven't paid, so Atlassian suspended the…

I suspect the page you are referring to in "...get the contentID of the page where all the blog posts for a space are listed..." is not a page! I mean, yes, it is a web page, but it is not a Confluence page. It is generated by the system for each space, there's no contentID for it because it's not content, it's structural!…

This error really does mean "I can't talk to the database". There may be more later down the error that might give you more information, but basically check all your settings for the database are valid and that the machines can talk to each other properly.

Customers are not supposed to be able to do either of those things. There's no need for a customer to @mention anyone, and neither do they need to edit comments.

Welcome to the community! Access via IP address and accounts for access are not related to each other. Access via IP limits (or allows) usage by what their IP address is. They still need accounts on the server to log into to be able to use it. Or you enable anonymous access so that anyone can see it (if you've not blocked…

Welcome to the Community! No, Atlassian do not have Server/DC version of Statuspage, there's only the Cloud statuspage. I'm not aware of any plans to provide one!

The problem here is that you seem to be allowing more than one application to access the Jira database (it could even be two Jiras if you've mistakenly tried to cluster Jira without data center). The error you're getting is down to one of them deadlocking records that the other is trying to use. You need to set up your…

There's a comparison between Standard and Premium at https://trello.com/en-GB/pricing Your boards content/data will not be affected if you change from one to the other, but if a board uses a function provided by Premium and you downgrade to standard, the functions will stop working.

You will probably need to ask the administrators of the system you are trying to get access to. Usually, ask the person who told you to use their Jira! Or maybe the other people around you who are using it, someone will know how to get hold of the admins.

No, we can't know what it might be, it needs to go to Atlassian support. The bit about free/$10 accounts only matters in terms of whether you can raise a support request or not.

Only a human can trigger a space deletion, so this was one of your admins, someone who has the permission to delete spaces. (The exception is personal spaces, which can be deleted if a user is removed, but it won't vanish instantly) Your admins may be able to retrieve it, but you will need them to recover it, and I'd ask…

You probably want to add a clause for and not (issuetype = Bug and status = verified) The brackets here are critical, if you miss them when adding that to your query, it won't do what you expect. I think I'd probably start with: project = XXXX AND issuetype in (Bug, Epic, Task, "Bug (Sub-Task)", Sub-task) AND "TYP:…

Yes, I miskeyed when I repeated it for the third time. The steps, to do it from scratch are what I've said already - create (or copy) a new field configuration scheme, set up the mapping for each issue type (it will always have a default one), then tell your project to use your new scheme. I'm not going to try to walk you…

If by "client" you mean "people who are JSM customers", then no, you can't do this because it would be pointless having them as customers.

Welcome to the Community! You would do this with a separate project, one where you have removed any default access like "Browse project = any logged-in users". Check the permissions on the new project, and only let in the people you need to see it into the project (I usually create a permission scheme that starts with…

No, it's locked down to stop you overwhelming the system with the request for obsolete data. There are a number of apps in the marketplace that do the looping and repeat requests that can do this though. Look for "exporter" in the marketplace.

Did you * Have the target test Jira completely shut down while restoring the database? * Synchronise the attachments (not essential, the test system will simply show "not found" if files are missing) * Run a full locking re-index on test after restoring and restarting it? My guess is the third - your database has all the…

Insight is enabled for Jira Service Management Premium and Enterprise in Cloud.

You will need to rewrite and deploy the code that renders the screens here, it's not configurable.

Filtering for created > -1w would solve part of the problem, if you then pushed it through a dashboard gadget that grouped by project. Problem is the move of project - there's no way to query for "project was X", nor report on the result, other than by looking at each issue's history individually.

I'm afraid the only way to do that is brute force, you're going to need to read every page, and the content of every macro to see if they call other macros. There is one thing that can help, which is the macro usage report - that would at least cut down the list of pages you'll need to be reading and searching (it will…

Welcome to the Community! Application links work best when they are two-way, so Jira needs to be able to talk to Confluence, and Confluence to Jira. SSL is usually done bi-directionally, so both ends of a link will need a certificate to go talk to the other. So, to answer the "where is the cert" part of the question - you…

Welcome to the Community! The code you're getting is not a real error message, it is a marker that has gone into Atlassian's error monitoring of Cloud systems. It's quite likely that you are not the only one who has had this specific code, and they will have been investigating. The code is there more to enable them to find…