Nic Brough -Adaptavist- Expert

This stood out to me: "Generally, it's about increasing the speed, in which a developer can see, what an issue is about. " Imagine two simple cards: 1: I want another cat in my house before my birthday. 27/6/2022. Ideally young, so that I don't have to say goodbye to them for a few years. 2: 🐱 Which one of these two…

Cloud is significantly over a decade old (it got rebranded from "on-demand" to "Cloud" around 8 years ago, and had been going for years before that), and boards and cards were implemented on Server well before Cloud existed. Given over 15 years of card evolution, maybe there's a good reason you don't get to put a lot of…

It's a bit of a convoluted thing (because it's evolved, rather than been designed), but broadly, yes. The way the three applications work for each type of user is different, but the list of rules I gave to one of our new starters a few weeks back seemed to help them: Projects can have all sorts of complicated permissions,…

We probably need to see the configuration of your Kanban board - specifically the filter and sub-filter for it from the general configuration, and then the column mapping bit. On the column mapping, we would be checking that you have all valid status mapped into columns so that issues will not be hidden. The filters are a…

You are right about the oversight, Atlassian hasn't limited or validated a simple numeric field that is used for Story points because no one uses it that way. Negative numbers are useless to estimates, and large numbers defeat the point of using an estimate, so no one does it. (FWIW, you can enter fractions as well, and…

Welcome to the Atlassian Community! I think you might be in the wrong place though. OpenIMIS is not an Atlassian product, so you may not be asking the right audience. My guess is that OpenIMIS uses an Atlassian product for documentation (Confluence) and/or support (Jira), and you have clicked on "help with Confluence"…

Ok, great, having it spelt out makes it easy to understand, and it's simple to get rid of the "not", making it the resulting query easier to understand. For this one, you can just forget the "I don't want" by just not selecting for it. Try (filter = 23266 OR project in (WD, WC)) And ( (assignee is empty and component is…

Welcome to the Community! Add the client as a Jira user, and then look at the project permissions. Make sure the client has browse rights (so they can see the project), create (so they can create issues) and other permissions you want them to have, but do not give them "schedule". That would let them re-rank issues (and…

Trello isn't really designed to be an issue tracker like that, if you want "job numbers", you probably want to move on to something a bit more structured. Jira does that sort of thing automatically, every issue has a unique and simple to find ID, unlike Trello cards. Don't get me wrong, Trello is brilliant for all sorts of…

Welcome to the Community! Could you explain what you mean by "difference issue" and "those screen still display with the same issue"? These do not tell us what you are doing, I cannot work out what you might mean.

Ah, I see the problem. You are mixing up "working time" and "elapsed time". Or maybe "effort" and "duration" (not sure those are the best phrases to use, but I am trying) 18 hours is 2d 2h. Imagine one of your developers says "Hey, I want to deal with that story, I think it will take me 18 hours to do it". They've given…

I didn't explain it originally, as I don't want to do the explanation if you already knew how to do it! Let's imagine you have a simple workflow of Open -> In Progress -> Closed. To "move the edit into the workflow"; * Create a new screen, containing the field(s) you want to control the edit of. * Remove the field(s) from…

Welcome to the Community! This means you have got a proxy in front of your Confluence server and the proxy is not getting any response from the Confluence behind it. You'll need to talk to the server admins, the ones who have access to your server that is running Confluence - they'll need to investigate why it is not…

Category is irrelevant to project configuration. Fields are not added to projects by searching lists, they are added by configuring the field context, and possibly the field configuration, so I'm a little bit lost on what you are doing to configure a field for a project? Could you explain a bit more please?

You will have to rename the existing Bug issue type to something else if you want to create Bug as another type.

Ok, that's the problem - you don't have an Epic with the name "Questionnaire management", so there's no link to find when you're searching Epic link.

You'll need to reconfigure Crowd to use a different database when you fail-over, unless your database is clustered such that a failover database is served up in the same place as the failed system is.

Terms and conditions for Jira seems to work for me, what is wrong with it?

So that query does not find any issues ?

That sounds like an Xray bug! Definitely needs a support call!

You should only need to run an Xray re-index when there have been failures with Cloud communicating with the Xray servers. This should not be happening often enough for you to want to automate it. If it is happening a lot, or regularly, then you should raise a support request with Xray to take a look at why it is failing…

Welcome to the Community! To create a "company managed" project, you have to be a Jira admin. Site admins can grant that right, and usually have it themselves. But the point of "company-managed" is that teams can't diverge from any standard or shared ways of doing things, and that means a small team of admins control all…

Not directly, Jira does not have field-level security (it's an anti-pattern for collaboration in most places). You can do it though. If you move "edit (certain fields)" into the workflow, you can protect the transitions with conditions.

By asking the question in a place dedicated to talking about Atlassian stuff, you did say it was an Atlassian problem. I was trying to point out that you are probably not going to get any help from us, as it is the wrong field for us. And that means we can't address either of your questions. Have you tried asking this in a…

Welcome to the Community! There's no way we can tell you this, DrFirst is not an Atlassian system (or if it is, it is the local name for it within your organisation) and we don't know what your organisation expects you to do with it. I think you will need to contact your administrators! Maybe start by asking the people who…

Welcome to the Community! No, that makes no sense. By definition, the board is a view of the active sprint, not the backlog. So, while you could define a swimlane to hold backlog items, it would always be empty, as the board only includes active items.

Welcome to the Community! Please do not SHOUT - it is hard to read, and some people find it a bit rude. In what context do you wish to "compare" two fields?

I do not believe there is a way to do this. Customers are not supposed to have any knowledge of your internal projects, that's of no use to their requests.

Welcome to the Community! The first thing to do is turn off whatever software it is you have installed that is doing it. But that could be doing it in several ways. You haven't told us where you are seeing this happen. Confluence doesn't do it, you would need to have installed an app to do it. If it's appearing on every…

Sprints do not belong to projects. You don't need parallel sprints enabled to have issue ABC-123 in one sprint and ABC-234 in another. Look at the boards and their backlogs. That's where sprints live. If you have parallel sprints off, you will find only one active sprint is shown in your backlog (and on the board). If you…