Nic Brough -Adaptavist- Expert

What level of subscription do you have, and have you changed the url before (recently)?

This may be reporting the last error in the stack of errors, and hiding the actual problem. Try the import again, but with valid summaries for the sub-tasks, as that is always required (check for other required fields on the sub-tasks too, albeit in that file, they would only be Description, Assignee, labels and Priority…

For both types of project, you can * Click create project * Select the type you want * Answer the questions it asks And you have a project all set up. For company managed projects, you might choose to share config with an existing project, or create all the schemes for the new project separately. If you want to…

"fix version = <name of fix version>" will find all the issues with a specific version on them.

Sorry, I should have said - you need the application log file (the catalina logs are the application-server log files, which may also have errors when Jira is failing, but the error you are seeing is Jira failing, not Tomcat, so there's a 99.99% chance the useful log will be the application log) The application logs are in…

It is exactly what it says it is - Jira cannot connect to the database you have told it to use. The "learn more" it links to can be very useful, but this really does mean you should have a quick look at the log to see if it gives you a bit more information about the exact error (it might not tell you a lot more, depending…

Welcome to the Atlassian Community! How are you getting to the saved filter? I mean, are you clicking on filters -> <your filter>? If so, is it then running the filter and giving current results ok? What are you getting above the results? Can we have a screenshot (feel free to obscure real data, we're only interested in…

Should be only one - it's a one-off action that any site admin should be able to do. Get your people to try logging out and back in again, that might force their login to pick up as a verified domain.

Remove the issue types you don't want to use from the project's issue type scheme.

Again, Sprints are not directly connected to projects, only the issues within them. It's not a case of a sprint containing issues either, it's that they could include issues from both projects. You'll need to look through the (scrum) boards to find out which ones might be including issues from more than one project.

There is a sprint somewhere that could include issues from both projects. If your user were able to re-rank issues in the sprint they can see, they would be affecting the ranking of the other sprint. As they don't have permission to do that, they're not allowed to rank this one either.

Ok, not the ranking then, which takes us straight back to the user not having the sprint permissions in all the projects named? Your last screenshot is naming the "Select and Book" project, and the filter picks DSSB, but the error message about permissions mentions Digital Studio Honeybee. Does the user have sprint…

Yes, you can use issue security to do that. Set the project permission so everyone who might need to be able to see the issues can do so, then set levels on the issues you want to hide from people. You won't be able to use watchers, that can't actually work (you can't watch an issue you can't see, so you can't add the…

Er, "project = abc and asc order" - that's not a valid flter. What is it actually ordering by? My guess is that it is not rank. A board not sorted by rank cannot rank issues (and that includes sprints, because each sprint is a group of issues at the top of the ranked order)

Welcome to the Atlassian Community! Sprints do not belong to projects, they are grouping issues together, possibly from different projects. The improvement you've linked to is just about making the search a bit more relevant by restricting it to the current issue.

Sprints are not directly connected to projects, only the issues within them. This message suggests that the board and its backlog include issues from two or more projects, of which your user does not have permission for at least one of the projects. Check her permissions in ALL the projects the board is looking at!

Projects don't have transitions, and the project category is just a way of grouping projects together. Do you mean you are using project categories as though they are a form of project status? And when something happens, you want to change the project from one category to another? If so, you're going to need to use one of…

Welcome to the Atlassian Community! Yes, grant them "project administration" rights by putting them in a role or group that has the permission in the permission scheme. But this won't let them create issue types and fields - those can only be done by Jira and system admins because they're global items, not local to…

Start by checking the basics - look in your Atlassian account (the one that "owns" the licence" and check the end date on the current licence. Then go into Bitbucket -> Admin -> Licence and check that the licence key there matches what you have in your account. Also make note of the Bitbucket version. Finally,…

Stop looking in the database, it doesn't work the way you think it does. Do the issues appear to have vanished in the UI? Do they vanish if you edit or transition them? If not, then there's nothing wrong and they have not been deleted.

I still don't understand why you want to set all three fields to be the same thing on an issue. What's the point of having three fields with exactly the same data?

There's not enough information in your screenshot to point to exactly where your data is coming from, but it is probably correct. My guess would be that AC-79 and either AC-51 or AC-52 are in the "done" column, and the other of AC-51 and AC-52 is in the "Go live" column. So showing 2 Story points complete is correct -…

Welcome to the Atlassian Community! What you are describing there is a "rank" field, which Jira already provides. It's not numerical though (because that can't work properly), and it's of not much use to the end-user directly because the raw data is not numeric (and numbers won't work for end users anyway, as they become…

Welcome to the Atlassian Community! Look to the top right of the board for "configure board" or "board settings", possibly in a tools menu.

I don't understand what you mean by "health condition"

Ok, great, that's Atlassian Cloud. So, go into the project and look for the configuration settings. Specifically, look for Automation in there. You'll be able to build rules like "when an issue is created, look at the issue type and set a component based on which issue type it is". Or, possibly more likely to work and be…

Welcome to the Atlassian Community! I'm afraid that's way too large for a single Cloud import. We've had to work directly with Atlassian to be able to bring in far smaller files than that.

The frameworks have improved, but I don't think enough to allow the coding of a colour custom field as described here.

Welcome to the Atlassian Community! This suggests the connection between the VM and its host's network connection to the internet is mis-configured, it's falling back on insecure connections because it can't get a secure one, but Cloud won't work over the insecure connection.

There's nothing to configure here, the diagram is showing you what the board is showing you - the issues that are done are only the ones in the last column.