Nic Brough -Adaptavist- Expert

I know the answer was a bit long winded and covered some stuff I suspect you had already thought of, but I try to write for the wider audience - not just the questioner, but other people who might land here. Last thing I want is someone seeing only the last couple of lines and running ahead with this without thinking…

There is no way to change the type of a field directly. You will need to create a new field, and write some code or maybe an automation that can copy the existing data from the old field into the new one (and you'll need to think about how it truncates your data when it is too big for short text, and how to handle…

Welcome to the Atlassian Community! 3,000 attachments is probably the problem. Confluence is not a file storage system, and attachments are intended to be used as supporting documents for a page (mostly images or the odd short document which the pages can render part or all of). Pages expect to have a few attachments,…

The way that Atlassian are blocking access to their services to those who are blocked is not very clean or simple. You have tried to create a Trello account, and you have actually done it. There is an account registered for you. But you need to confirm that you want it, so you are now in a phase where the system wants you…

I'm afraid that doc is the one you need, unless you are actually looking at something other than automatic assignment based on components. If you are talking about something else, could you explain?

Welcome to the Atlassian Community! Standard advice - never even look at a Jira database. It's not for reporting, it's certainly not for editing, and you really need to be an expert in Jira database structures and usage before you do it. So the things I would recommend thinking about: * Do you know what this table is for?…

If you need to track them separately, why are you grouping them together? Are your Epics truly Epics? If the work is to be tracked separately, then why are you using something intended to group together everything that gets you to a specific objective? In this case, there's a really simple answer though - do your tracking…

The easiest way to think of this is: A project is a container for a set of issues that are related and need to be configured similarly. It can be a team thing, but it could be a department, a service desk, a product, and and and. A team is a group of people to whom you give work. The trick here is to assume that a board =…

Welcome to the Atlassian Community! I think there is a slight mistake in your thinking here. You don't have "duplicate tasks", you have two different tasks that are similar, and probably linked, but because they are for two teams, they are not duplicates. In your case, you seem to be misusing Epics - why is there one for…

When new people first log into Jira, they will land on the system dashboard. It is rare for people to change that until they've learned enough about using Jira to understand what they're doing with the defaults. You should design a simple, and guiding, system dashboard, instead of overwriting settings which people probably…

In Scrum, you set up sprints, with the aim that you commit to delivering the items you allocate into the sprint. To help size it, you estimate your sprint items, and then use the information from previous sprints (or a flat-out guess, if you're just getting started), to try to build a manageable block of work that fits…

Be very careful if you do this. If you are using Story points as the sprint estimate statistic, you will have to stop doing Scrum and lose all the Scrum reporting that Jira gives you automatically.

Yes, you can't just rip a load of libraries out of a system and replace them with newer ones. You do that in new refactored (and hence tested) systems.

I think everyone has stopped listening, because you keep posting and ignoring all the answers you get. A lot of your questions are going into spam because of the repeats. I suggest you engage with the answers you've already had. Check both of your accounts for the responses to the original questions. You can go to your…

Welcome to the Atlassian Community! This really isn't a good idea, especially not to do it as a direct read and copy. The better method to do it will be to write the scripts you will need to maintain the fields going forward, and apply them to existing issues so that they duplicate the current scripted field content. Why…

Ah, ok, I'd assumed it was of a certain type. Try ... AND ( ( "Reporter Domain" != "domain1.co.uk" And "Reporter Domain" != "domain2.com") or "Reporter Domain" is empty)

Jira has a record of all the issue moves, and the email handlers look it up - it will comment on the moved issue if the reply contains the old issue key in it! I don't know if the JSM email channel does the same though.

Why? This would be a poor experience for your users, to have their preferences stomped on every time you run the script. I strongly recommend that you forget this idea and let the users customise their usage to suit themselves.

Yes, sub-tasks are for breaking up stories into fragments, they have nothing to do with the load of work. The stories contain the estimates, and that's for the team. You don't look at individuals, Scrum does not suggest micromanagement is a good pattern.

Welcome to the Atlassian Community! You will need to upgrade Jira to the version recorded in the fix - https://jira.atlassian.com/browse/JRASERVER-73244

Yep, that's site admin. Go up inthe the "Users" section, don't worry about groups for now, all you need is the list and the ... to the right of each one where you can suspend their access.

You can't create two Atlassian accounts with the same email address. One of them has your old address, the second has the one with the new 1 on the end. Ignore eveline.broekhart1@ for now, log into eveline.broekhart@ and see if your workspaces are visible there first.

I suspect this is because you have not defined the filter clearly. When you are combining clauses in a search, you need to be precise about how you're doing it. If you are not, Jira has no choice but to read left-to-right. I suspect your first query only looks correct because a swathe of it is duplication, it's not working…

Welcome to the Atlassian Community! Trello access is done via an Atlassian account (such as the one you are using here to work with the Community). These all have unique email addresses. So, the question is which account you're trying to use to get in. Did you change the email on the old account? (I suspect not, as if you…

The easiest way to do this is log into my.atlassian.com, the landing page is the list of applications you are named as the technical and/or billing contact on. So you can go into them, add your new person, and remove yourself once they've confirmed they have access. You can have multiple contacts there, you don't have to…

No, there's no way to do this. It's a really bad use of a text field as well - you're embedding information in the summary that should be separated out into their own fields so that you can actually use it in searches, reporting and routing the issues to the right place. I would recommend adding the four fields as separate…

Yes, they will be separate - the h2 database is physically a set of files in the <application home>/database directory. The installers create them when you ask it to use the embedded database. Without a backup, your Confluence has gone I'm afraid. There's no way to repair content that just isn't thre in a h2db.mv.db file.

Welcome to the Atlassian Community! Jira only has "restrict" at an issue level. The rest of it is "permit" type access. Your two sets of people have access to the two projects because the project permissions say that they can see it. To "restrict", you don't add rules for "you can't see this", you take away the rule that…

You'll need to find out who they passed site admin on to. There's no way we can know! There may be one trick - you (and your team) could all try going to my.atlassian.com - this gives you a list of all the Atlassian products you are named as the technical or billing owner on - if one of you is named there, then it's quite…

Just to explain a bit more - licences are consumed by site users, not project users, hence the need to talk to your organisation admin - you need to suspend users from product access, which is a site admin function. Also, we recommend just suspending or reminvg their access. Deleted users make a bit of a mess of your…