Nic Brough -Adaptavist- Expert

Yes. Cloud has three options for user accounts - it can do them with Atlassian Accounts (like the one you are using to post here), or with Google Accounts, or with Atlassian Access. Atlassian and Google accounts can be made to work with Okta's SSO, but it's not a direct link into cloud and Okta does not provide the…

It shouldn't be attachments, unless one of them has something embedded in it that wants to check if you close the window, but even if that is possible it shouldn't be triggering the Confluence box.

Could you explain what this has to do with Jira?

Welcome to the Atlassian Community! Could you explain what this has to do with Confluence? I ask because Atlassian systems dumped SOAP years ago, and you've not explained what you're trying to do with Confluence.

Welcome to the Atlassian Community! It's the same answer, you're going to need to identify the billing contact and get them to log in and renew. (Of course, you could add yourself as a billing contact)

Welcome to the Atlassian Community! What exactly do you mean by "search area"? The only place that has a "sub-filter" is a Kanban board's configuration settings, which isn't a search thing. So I'm not understanding what you are looking at.

No, Automation is for updating issues and issue-related data. It does not have any functions to do with system administration like re-configuring custom fields.

You say: "I was under the impression that sub-tasks should be completed in the sprint that they are created." Yes, that is correct. There are a couple of technical points to clarify in there, but it is the right impression. It doesn't matter when the sub-tasks were created - before or during the sprint, or even after (on…

JETI is a powerful email tool, a lot more clever than the default Jira email handlers. I have not used it for a while, so I can't really help you configure it, but I do know it's been able to identify incoming emails as comments based on a load of things in the email, not just having the issue key in the subject. Look for…

That seems like quite a foolish policy to me - it tells me that you have no trust in your organisation. But yes, Jira doesn't support your case, and I don't think it ever will. The improvement request you've got there won't be implemented in a way that solves your problem, if it ever makes it into the "yes, do this" list.

What does the marketplace pricing page for the app say it costs for 50 users? If there is no pricing, look to the top right of the page - you will probably see "get it now" and "free" there, which means it's free for any number of users.

I think you might want to be asking this in a Github forum, unless it's got something to do with an Atlassian system?

Do you mean on the request or the issue? (Ticket is an unhelpful word in Jira) To be clear, a Request is what a customer raises in the service desk. It's the item you use to communicate with them. Jira creates an Issue as the back-end to it, and the issue is what your Agents work with. To change the priority on the issue,…

Welcome to the Atlassian Community! No, this is not what Epics are for. An Epic is a large body of work that can be broken down into smaller parts, not a way to arbitrarily gather together disparate pieces of work because they might be related. A story cannot be part of two Epics, they're different pieces of work. You can,…

Hmm, I've seen this on (older) server versions where a coder had made a perfectly innocent mistake and looked at the wrong data when deciding whether to show a > or a * next to the name. The quickest way to explain what they had done is to quote your description, but add a bit: "Dropdown Arrow is showing on a Page in…

This is one of the things I think Mike and Scott didn't plan for, it feels like they weren't expecting the level of success they've had, and they never imagined people would use Jira systems on the scale a lot of us do in the long run. I don't blame them. I've done the same. As your product grows, there's always something…

You could, but it probably isn't the best use of board functions. I think I am struggling to explain this well (been doing this for too long, assumptions creep in). So I think an example might be worth explaining. Let's say you've got three products - fleebs, schlamis, and blamfs. These are all coded or built in different…

Welcome to the Atlassian Community! I think, when you say "document", you mean "attachment". Attachments are files that are added to pages, they are not Confluence pages you can directly edit. You have to download, edit and re-attach the new version.

There's no easy way to work this out because the keys that belong to other accounts should not be shared. If you shared the key with someone, you should know who. If you were given the key by someone, then you'll need to ask them. If you have no luck chasing it down, you can raise a support request with Atlassian, and they…

All issue types are global, there's a single list of them. They are selected and drawn into individual projects by the admins who configure the projects. The behaviour of an issue (including its permissions and security) is determined at a project level. The concept of a "global issue" makes no sense, you have to look at…

No, you set up boards that draw in the work for each team, doesn't matter what project the issues are in.

A "cluster" is several computers working together such that they look like a single computer (or at least the services they run look like a single service to the outside). With a Jira data-center install, the end users of Jira really don't have to care if there is only one computer (Server) providing Jira, or there are…

Welcome to the Atlassian Community! This is what it says it is - you've compiled a java class with a certain version of Jira, but you're now trying to run it on an older JVM. You either need to compile the class for the version of Java, or upgrade the JVM to the version you compiled for.

You can do this, but you'll need an app or script to provide a new condition for you. Basically, create two transitions that do the same thing, but slightly differently: * In-progress -> Done, condition: group A cannot use this, with a transition screen * In-progress -> Done, condition: only group A can use this, with no…

Ok, if it's just one doc, then there must be something in the page that is causing it. My instinct would be to check that all the macros have valid parameters filled in.

No, these cannot be changed, the list is hard-coded. There's a good reason for this - there are no other useful status categories. There are no status you can point at and say they don't fall into to-do, done or in-progress.

So this implies that you have created a new account with the eb-1 email, then changed the email address on the old account. Forget about Trello for a minute, can you try logging into id.atlassian.com with each of the two emails? With each session, go to the profile at the top right and check exactly what the email…

Welcome to the Atlassian Community! * Create the new issue type. * Go to the project that you want to use the new issue type with the new workflow. * Edit the "workflow scheme", associating your new issue type with the new workflow. * Edit the "issue type scheme", adding the new issue type to the scheme so the project can…

Welcome to the Atlassian Community! Jira does not record this itself. If you have a proxy server in front of it though, or you are willing to fiddle with the Tomcat access logging setup, you can record some basic detail about who lands on a dashboard, and read it out of them.

This looks like your "save changes" action is being intercepted by the "I thnk you're trying to close this window" code. That suggests there is something in your browser misdirecting the server, telling it you're trying to close the page, not saving an edit. Could you test this by 1) closing the browser completely,…