Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! Where is the information that a person is in a specific department coming from?

@Maksym Barbul - no need to apologise, we can all write stuff that could be read as a bit more terse than we intend it to be. I did not think you were offensive at all, and I'm probably the one who should be apologising more for being quite terse in my response! I should also point out that I'm not an Atlassian. So when…

I'm afraid you have no choice - removing a permission is the only way to stop someone doing something. Jira's default permissions are incredibly annoying - they let people into everything because they assume "anyone who can log in" can use a project. You will have to undo those defaults - in the project you want to protect…

Welcome to the Atlassian Community! This is not an uncommon problem - an inexperienced administrator has added the "resolution" field to the create and/or edit screens. It's not possible to leave it blank (meaning "not done" or "unresolved") when it is on screen, so anyone creating or editing an issue ends up resolving it…

Welcome to the Atlassian Community! Yes, you will need to remove their permission to create in the project - remove them from the role or group that is letting them create requests in that project.

It's 2000 users for each app. It doesn't matter how many people are actively using an app in an Atlassian system, they have to be licenced at the level of the application they've been added to. So, even if you could identify numbers of actual users, that data is only going to be helpful when making the decision to stop…

For the request type ids, you have to do a bit of digging, and it is quite well hidden. Go to project settings -> request types and hover the cursor over the name of the request type you want the id for (click on it if you want, you won't be making any change by doing this) You'll see it has a URL…

Yes, sorry, it was only supposed to be showing you another way to read a file, but I didn't say that. You will need to code something that can parse the files you are reading.

Welcome to the Atlassian Community! No, there's no way to do this. Jira doesn't have a field for hidden field descriptions. All you can do is educate your admin team about which fields have special notes (shouldn't be too hard - they're all in one team that meet regularly, and there's only 3 or 4 right?)

Ah, ok, reading the file, not a problem with getting it. SR for Cloud doesn't import extra libraries like that - you'd need to get us (Adaptavist) to add it to the server running your scripts. Have a look at https://library.adaptavist.com/entity/bulk-update-the-value-of-a-custom-field-on-jira-issues - that tells you how to…

Welcome to the Atlassian Community! What does "not working" look like? Can you tell us what you are doing, what you're expecting and what it's actually doing?

Welcome to the Atlassian Community! Yes, you can, but we can't tell you a lot more without any information on what you mean by "integrate"

Welcome to the Atlassian Community! Go to admin -> find new apps and search for the app you want to install in the marketeplace. Or find the app in the marketplace's web site, find the app you want to install, download the latest version that is valid for your Bamboo install, then use Admin -> manage apps -> opload/install…

Ah, ok. Why can't you see the backlog? Do you not have permissions to use the board?

From memory, every event triggers a notification to all watchers, the reporter and the current assignee. I think Issue create also notifies the project lead, but I'm not 100% sure of that.

Users are not assigned to sprints directly. You have to infer who is executing the sprint from the information that they are in the team that the board is owned by.

Unfortunately, no. If you're using them as a measure of performance or productivity, then you're a) not using them correctly and b) micromanaging You should stop doing that immediately.

There's no easy way to work this out because the keys that belong to other accounts should not be shared. If you shared the key with someone, you should know who. If you were given the key by someone, then you'll need to ask them. If you have no luck chasing it down, you can raise a support request with Atlassian, and they…

A partner would also be able to help you get your licence renewed during an upgrade/advice engagement.

Report it to Atlassian, in their main Jira. I could quickly find an existing request with https://community.atlassian.com/t5/Jira-Core-Server-questions/I-want-to-view-subtasks-on-a-business-project-board-swimlanes/qaq-p/740743 but there may be one already, and your search skills are probably better than mine. If you can't…

Um, no, you have not understood Agile and/or what this conversation is about. This is not an Agile question, it's about Scrum and Kanban (which are things that fit very well into Agile processes, but are not the definition of Agile) Scrum and Kanban both have a simple concept - "done" means "the team who are working with…

The issue layout in your last screenshot does not show security level because it is a system field that always appears if it is in use. The first one is what matters - it has to be on screen, and you've got it set up correctly there. You need to check the security scheme to see if you are included in a security level.…

There's no easy way to work this out because the keys that belong to other accounts should not be shared. If you shared the key with someone, you should know who. If you were given the key by someone, then you'll need to ask them. If you have no luck chasing it down, you can raise a support request with Atlassian, and they…

Go to admin -> issues -> status and edit the one(s) you want to be in a different category.

Jira data is easily exposed, but to convert it to Grafana-suitable data easily, your best option is to find or write some "expensive add-ons, gadgets or plugins". You are going to find that writing them for yourself is the best option, because you can make them do *exactly* what you need, but it's going to be a lot faster…

Welcome to the Atlassian Community! So, my "Statler and Waldorf" instincts kicked in on this one and I think I'm going to come across as grumpy here, but why are people asking for this? If they go to the backlog, they should be seeing the issues in the backlog. If they go to the board, they should be seeing active issues.…

There are several layers of "spam" in the Community, and the 'bots and humans trying to minimise it have several options. For example, Community leaders and Atlassian moderators have quick options like "mark as span", and there are 'bots that can do that too. But they only do it when it is blatant. We've also got "move to…

It is an API link I've never used, other than for authentication. Certainly not for reading issue/page/git data from any of the Cloud services.

The "save" button only works when the query is valid (irrespective of the results - could be 0, 1 or many issues), and you have the permission to edit it. Does the query work for you?

This one is quite a simple one to solve, because you don't really have a lot of options. Just be aware of when your people are working and when they can't (or don't want to) And plan around it. Adaptavist has our email done by Google, and calendars are a good adjunct. All most of us do is set a timezone we live in, and…