Nic Brough -Adaptavist- Expert

Boards are not issue containers, nor do they drive any configuration. They are a view. Workflows do not go on to boards (although you can effectively maintain single workflows from some types of board), they are a function of the project and issue type. You need to do multiple workflows in the projects that are showing…

This means that you do not have "browse" permission on this project as a Jira user, but you are a customer. As you can't see the project, but can use the portal, it takes you to the portal.

No, this won't work. The licence type needs to be the same as the main application. If you want to apply a DC licence to get Zephyr to work, you are going to have to buy a Jira DC licence and apply that as well. And you'll need to do that for all your other apps. Server instances do not need to be rebuilt as DC nodes if…

You will need to talk to the admins of your VPN as to why their endpoints can't find Trello.

Hi Pedro, There are a couple of reasons this might happen. One is that you don't have "manage sprint" permissions in the project that the sub-tasks and their parents are in. The other is that your issues are inconsistent - the sub-tasks are not sprint items, they do not go into a sprint in their own right, they go into a…

There's two parts to this. "colour = red and colour = green and colour =blue" will return issues 1-50, it will ignore 51-100. So you can use that to do bulk-edit and add yellow to them. The other part is a place for the "not" operator; If you ran a filter for "colour = red and colour = green and colour !=blue", then you…

Jira Server is still supported and developed, and will be up until February 2024. (The development is all happening in data center, but server stays in line with that). If you have a commercial licence for it, then it is perpetual, it will continue to work after the licence expires, but you will not be able to upgrade to…

Welcome to the Atlassian Community! We can't help you with that, we are not support. You will need to talk to Atlassian billing support - raise a request via https://support.atlassian.com/contact 

Turning down the logging is not going to save you much space. A better thing to do is look at the logs to see what it is logging. Is it rammed with errors? If you've got scriptrunner, do your scripts log too much? 2Gb logs every day for a system with that many users is very high, and I suspect your system is logging a lot…

Welcome to the Atlassian Community! This means one of two possible problems, both with your VPN. The exit point of the VPN either * does not have a route to Trello (or DNS that can resolve it) * is blacklisted by Atlassian because it's in a range of IP addresses known to be malicious Either way, you'll need to talk to the…

Welcome to the Atlassian Community! A sub-task is a part of its parent issue, it is a fragment, not an issue in its own right. Your process is over-complicated, all you really need to do is identify what story the sub-task is a part of and use "move" to change the parent issue. It does not matter if the issue is part of a…

Changed - no, but more options, yes. We have the option of Jira product discovery, which is a lot better at fielding issues that you can say "well this is broken" at, and then link it. Assets has had some improvements that make it easier to say "this issue is related to this asset". But they are not huge improvements. You…

Welcome to the Atlassian Community! This is broadly what it says it is, there's a problem with your login, and your admins are the people best placed to debug it. You should get in touch with them next (we, as a community, can only give you general advice, we have no access to your systems, and to debug this one, we need…

Welcome to the Atlassian Community! Your licences, orders, invoices and so on can all be found at my.atlassian.com - for invoices, look under orders after you log in.

Eh? I said the service has not changed, but the client has, exactly as you say too.

Who does the issue history name as the person who changed the estimate?

There is an accept button on the screen you are seeing, but it is a better practice to estimate all your issues, rather than include unrefined ones in your sprints.

This error happens when you don't provide the right login credentials for the call to the Atlassian Cloud site, or the user you are using has had their access revoked by an admin. You'll need to check that you are using the right login and ask your admins if it is still a valid user.

Oh, and my wife is rather partial to fishfinger sandwiches to add another one to the list!

Most people I've worked with will write up a Confluence page that describes the automations in their project. Sometimes with just screenshots of the diagram, but often the plain text of the automation, and a brief explanation of why they built it.

Yes, to display a new page, the browser has to draw up the new view. Confluence is a paid for product, yes, it's separate to Jira. It has the same licence model as Jira - you pay for the number of active users you have, and it does have free and starter tiers (the free tier is up to 10 users, and some limits on…

But, as my cat says. Sammich

Yes and no. SR can't run the command line on the servers running Jira/Confluence/Bitbucket - SR and other apps have no access to the servers running a Cloud instance. Equally, the apps have no access to the 3rd party servers they are running on (to put it nicely, it's an attack vector that no-one would want to open up) But…

Welcome to the Atlassian Community! Only your admins can change screens, and you should really only have 2-4 of them, working closely together, so the obvious thing to do is ask them. There is an audit log built in which records who and when people make most config changes, and again, it's your admins who can read it (it…

Don't use ChatGPT to answer questions on subjects it has not been trained on, like Atlassian software. Before Christmas, Adaptavist tried to use it to answer questions on Community (we didn't post any of them) and just after Christmas one of our community leads did hook it up and let it post answers in their name. Of a…

Welcome to the Atlassian Community! I think you need to talk to your organisation admins. Confluence is not a system scanner, it's a wiki, and UUIDs of machines, or models are not really what it is for.

Not every install of Atlassian stuff sets up log clearing in a good way. I tend to use "logrotate" to remove old logs from <jira install>/log and <jira data>/logs, and I usually set it to 3-4 weeks (I figure if it goes "bang" on day 1 of my 2-week holiday, it'll be useful to have the logs when I get back, but I'll take a…

Yes, you can use the AND operator to join clauses. Team = Red and team = green and team = blue will satisfy that particular query, although you will need to add more if you mean "only when an issue has red green and blue" That query will return issues that have (say) red, green, blue and yellow set. You'd need to add "and…

No, both the issue type and issue key are unique (and structural) system fields. You could create text or select lists that hold data with the same names as your issues and keys, but they won't take over from the issue type or key, they'll just be data points on an issue.

Welcome to the Atlassian Community! Jira has no dependencies on mail servers to work, it will continue to do exactly what it does now. Turning off your exchange server will only affect the emails Jira might be sending and receiving via that server. Before you kill off the exchange server, I would check to see if Jira is…