Nic Brough -Adaptavist- Expert

Older versions of Jira would not let you create fields with duplicate names. I wish Atlassian would re-implement that. Although it would be inconvenient for team-managed projects, it would be a delight for those of us who have to clean up the mess made by allowing it. If it were up to me, I'd also add a rule that disallows…

Ok, I think this one needs to go to Atlassian support. Although I would try one more thing - delete the macro, then recreate it with the same name (so as not to disrupt any pages using it). Don't copy and paste the code though, there might be something invisible in it that is breaking it. What you're seeing is what happens…

Ok, the last thing to check is the groups. Atlassian recently added a function called "global permissions" into Confluence Cloud (server/dc has always had this) which makes it really easy to check. Can you go to that, and look at the "user groups" tab. This will show you a list of groups, and tags them with "confluence…

Welcome to the Atlassian Community! You will need to raise this with the vendors of your BPMN app. It looks like Confluence is working, but their app is not responding to its requests to it.

Welcome to the Atlassian Community! I am not sure that I understand the question, so I would like to ask for clarification. Do you mean that when someone puts X into cf1, and X is a valid option with the same name for cf2, you want to set cf2 to X automatically when they commit their change?

Welcome to the Atlassian Community! Your CSV has to contain the key of the issue you wish to update, and the column has to be mapped to the issue key field. (Actually, there's another option, but it's complex, and not worth the effort)

Welcome back! Sort of. It has been for a while, but Atlassian have announced complete separation, there's now: * Jira Platform (which is useless on its own, it needs one of the others, and I'm not sure it's really called that) * Jira Work Management * Jira Software * Jira Service Management * Jira Product Discovery If you…

Welcome to the Atlassian Community! That's what I think of as a minimal backup of Confluence. Confluence comes in 3 parts really; * the installation * the database (all the content and application config) * the "data", which usually means "the content of the Confluence home directory", but that contains a tiny bit of…

You can, but only by direct database editing. Code can't do it directly. With code, you could create a new screen, and write a script that can copy the date in the old field over into the new. Date and date-time fields are the same thing in the database, and have very similar code. In the database, the columns are the same…

You can't have sub-tasks that have more than one parent. The question here is: "Does the issue that moved to the next sprint have any sub-tasks?" If it does, then, those sub-tasks must be in the last column on the board, and visible in it. Otherwise, the parent issue cannot be done.

You may need to read all the rules to see what they are doing - the summary for them is human thing, for giving other humans a rough idea. They don't have to explain everything! You might also want to check if you have Scriptrunner, or other scripting tools that might be triggering changes.

Start at https://admin.atlassian.com , and check what user you have. On the users screen, look for anyone who has "org admin". These are the people who might have to grant you some access. Whether you are or not, go to the link next it for "show details", which will list what products you have access to (Obviously…

Welcome to the Atlassian Community! I think you should look at quick-filters on the boad. Your board filter needs to include all the issue types you want to work with on the board, so you need to include the base issue types and the sub-tasks. You can then use quickfilters like "issuetype in subtaskissuetypes()" or…

Look at the chap in red in this TV programme (yes, it was a long time ago!)

I'm afraid not. You could write an app (for server) that could enable it to hook up to other KB software, but they would need to have a good understanding of how the target system type works, and be able to enable Jira to search and suggest from it.

Games night last night, one of our players said he has about 40,000 Magic: The Gathering cards. None of us have played for years, but we might give it a go soon!

Yes, that's what I said.

Yep, completely understand. I would probably Wait until a quiet time, after hours or a weekend * open up the admin section for the two custom fields in separate tabs or windows (By the way, I think "Request type" is from a team-managed project, so you'll need to find which project it is in to edit it) * open a third with…

There's a neat and simple script in the library for this - see https://library.adaptavist.com/entity/restrict-issue-types?tab=dataCenter It's always worth checking the library before asking for help with a script - the library scripts are all tested (and updated when needed) by the Scriptrunner team 

Probably the most obscure one I have, which is why I picked it. One clue - imagine that the design is a flattened loop. That is, if you printed it out and wrapped it around a bracelet, it would look like the original object.

Welcome to the Atlassian Community! Start with a read through https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/knowledge-management

I'd be strongly tempted to rename the other two. Just add a . to the end of the name or something.

Welcome to the Atlassian Community! There's a few things in this one to expand on. * You don't explain what you are trying to report on. Could you give us a bit more detail? * Original estimate and time-tracking are the same thing. Time-tracking is a function within Jira that provides several fields that interact as part…

Welcome to the Atlassian Community! No, because Kanban doesn't have (variable) estimates. If you want to use them in Kanban projects, you have to add them manually, because the project creation templates won't include them for Kanbans.

Welcome to the Atlassian Community! Could you give us example of what was in your CSV data for a couple of the rows you've show us in your screenshot? (Feel free to redact the text fields, we only need to see the date fields

One obscure thing to check. Go to a search and blank out the current one, then start typing. Do not copy and paste, start typing Request Type. Jira will start trying to autocomplete after the first few letters, so when it gets down to fields starting with request, is there only one Request Type on offer?

Welcome to the Atlassian Community! Some apps do not have menu entries, could that be the problem?

Welcome to the Atlassian Community! You will need to talk to one of the billing contacts and ask them to renew it (the person who asked for the system initially is probably the first one to identify, but they usually add more). They will be able to renew and hence reactivate it.

We can't really help you with this without more information. What error messages are you getting? In general though, there's a couple of things you can do: Can you log into my.atlassian.com (using the same account you have used to post here) and have a look at the status of all the products you own? If any of them look…

Yup, you have to ask. Anyone who can see stuff can copy it. You've let them see it, they can do what they want with it.