Nic Brough -Adaptavist- Expert

This means your Jira service cannot get a network connection to your mail server. Either the name is wrong (or unresolvable), or there is no route, or it is firewalled off, or it is not running.

What happens if you type status into the field? You should see the drop-down below it narrowing down a search as you type

If you use a name in a certificate, your network must be able to resolve the name to an IP address, meaning you'll need DNS entries to make it work.

I've seen that happen when I've messed up a colour scheme, and when browser addons are blocking bits of pages.

The project admin access to edit workflows is limited to them being able to change it to match their processes (i.e. status flow). Project administrators are not expected to have to understand Jira admin as part of their jobs and if you want to mess with properties, workflow-functions and transisions, you really do need to…

Sorry, I should have said the "editor menu" - the bar with all the formatting and functions you get when you are in edit mode for your text use { or // - literally type those into the body of a page when you are editing the page. To add from a range of Jira issues, the Jira macro will let you put in a search for a range of…

I was guessing iTrack was the local name for their Jira

Atlassian will be supporting Oauth2 for it

Hmm, it used to be there. That's annoying. Atlassian are on https://support.atlassian.com/contact - this will walk you through to creating a request in the right place.

I think the closest you can get is project = OSAND AND affectedVersion = Ver2 AND fixVersion not in (Ver1, Ver2)

Ok, that suggests that you're somehow on an old version of Cloud that does not have the option implemented. I would check your Cloud version (admin -> troubleshooting and support) and then contact Atlassian to see if a) your latest update is on the way or they've somehow missed you or b) there's a bug hiding it (I can't…

That would make the FQDN simply the ip address

Log in as a Jira or System administrator and go to admin -> system -> (security bit) project roles Each role has a list of default members, which you can see and edit by clicking the "manage default members" to the right.

Text speak in places where you have the space to write properly.

I like coriander, but only in very small amounts, and preferably cooked. Raw bunches of the stuff - yep, soap. Stirred into a dish and simmered (a pinch if fresh leaves, or a good pile of dried and ground) as part of a range of spices - yum.

That's odd, my Cloud systems all have a grey bar below the templates (in your most recent screenshot), that enables me to swap the list between Next-gen and Classic templates. Have you cut that off your screenshot, or is it genuinely not there at all?

Yeah, I'm not convinced the classic/next-gen drop-downs work particularly well on create project. I always end up using "change template" anyway.

What do you get when you click "change template"?

I'm afraid you have not shown us the error. Could you copy and paste the plain text of it all if you're struggling to attach a screenshot? We only really need the text.

You should use the qualified name that you are going to be presenting Confluence on. If, for example, you want to present it on https://mydomain.net/confluence, the FQDN will be mydomain.net. Remember that this must be resolvable by DNS as well.

https://library.adaptavist.com/entity/calculate-the-sum-of-all-values-of-a-custom-field-in-linked-issues is quite close to what you need. You should be able to remove the bit that gets a list of links and simplify it down to "get two custom fields"

Ugh, scratch that post, I'm being dumb. The default is to create the type of project you last created, but could you explain what you mean by "can't create next-gen project"? What happens when you click "create project", get the project type selection, change the application to "Service Desk" if needed and then click "try…

You select the type of project after clicking "create project", classic/next-gen are not separate functions.

At present, Atlassian do not seem to have plans to incorporate MAPI as it's proprietary. You will need to get your Security team to understand that IMAP (over SSL) is perfectly secure and allow it. If you can't do that, then you'll need to set up a proper mail server that supports IMAP and get your Exchange administrators…

You don't. There's a big clue in the names of two of those four reports - they say "sprint". Kanban does not have sprints, and you need the time-boxing in order to generate them. You can get Kanban progress and completion reports, but Kanban simply doesn't have the data structure you need to generate Scrum reports, because…

I am afraid I do not understand what you are getting now. Could you answer the question I asked before, looking at the systems separately, not jumping between them in the same sentence?

Confluence has macros you can embed on a page which can do clever things, usually with their content. The Jira macro can render data from a remote Jira system, showing a single issue or a list from a Jira filter or search. Edit your confluence page and use "insert macro" from the edit menu. Or use { or // (depending on…

You'll need to create these for yourself. See https://confluence.atlassian.com/adminjiracloud/working-with-workflows-776636540.html

I'm afraid repeating the question and changing a couple of words does not clarify anything. "can't get ticket auto assign" and "can't get ticket automatically" are the problem here - you have to tell us what "get" is in them. Could you please explain what you are doing, what is happening and what is wrong?

So, we need to know why Cloud is unable to reach the server. Could it be firewalled off from the internet?