Nic Brough -Adaptavist- Expert

You need .net framework installed to run programs that rely on it.

You can't "add up" text fields. Computers are incredibly fast at processing, but they're dumb and can only do what they are told as it is explained to them. If you use numbers, mathematics has some simple rules we can explain to them. "Add four to five" makes sense. As your field is text rather than numbers, no, you can't.…

Thanks! The errors you're seeing could be any one (or several) of a range of problems. https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html does not immediately sound like the right doc, as the errors are not quite what it starts with, but these…

The h2 database is good for a quick start and not having to find a real database to use as storage, but it is known to fail catastrophically without any warning. If the data is missing after upgrade, my main route of investigation would be "h2 failed during upgrade". I'd be reaching for backups of the pre-upgrade. By…

There's no "activation" or delay (unless your organisation has created one). They should be signing up and be straight in.

So your 'phone is a client for SMS. Trello is a service running somewhere else. These things are unrelated. Could you explain what you're trying to achieve? What would you like to happen?

What do you mean by "texts"? The text of a user contact from something? The text of an email or form? SMS? What are you trying to "pull"?

In the knowledge-base article, use the jira macro to point to the relevant Jira issues. In the Jira issues use the "link" function to point to Confluence pages (the application link should make that a bit easier) However, whilst this may help improve the Service Desk searches, bear in mind that your customers can not see…

My concern about doing this is that you will be making changes that make it unsupported by Atlassian, but also when someone who has used Jira before encounters yours, you're going to slow them down and waste their time and yours, as well as make all the online help and documentation harder to read and apply. What is wrong…

Epic Link is a specialised system field, you cannot create other fields of this type. You would need to write your own field, and bear in mind that Jira and Advanced Roadmaps won't recognise it in the same way it sees epic link.

No, it upgrades the data in the database, as you assume. I regularly test upgrades with h2, rarely lose anything, (Usually because I'm testing something unrelated to the database of course - you won't be using h2 for production data)

You don't want reporter to be renamed to "project lead" - for most of the time, it's completely wrong. The reporter is the person who reported the issue, not always the leader of the project. There's two things about "Issue". First, it is the best word you could use for the principle. You might prefer "ticket" (this is…

Either someone has changed the password again, or the email server has been (re)configured to reject your account for some reason.

You'll need one of the scripting or automation apps to be able to do that.

We'll need to see the errors before we can tell you much about them.

Do not estimate at a sub-task level, it makes your sprint tracking data nonsense, and tells lies to your product owners. By all means log a time estimate, and/or log work, but do not try to use that as the board estimate, because it won't work. Board estimates live at the story level, because that's what you're committing…

Ok, great, what do you get in the browser? Is it a login or front-end page for an application? (And is it an Atlassian application?)

Yes, each customer needs an account. But customers are free and unlimited.

You need to make sure time tracking is enabled (in global admin), then that the field "time tracking" or the original, remaining and time logged fields are on the right screens/cards for your issues. 

Correct - watching is something you should be doing on an issue by issue basis. If you want to be notified about all change in a project, then you should be placed in a group or role that gets notified automatically. That's not what watching is for.

Yes, Atlassian are well known for not doing requests. My favourite example was one that took 15 years (and gathered huge numbers of votes). However, the age of this one is not important. They've not included a subtask display in the backlog because it's not a lot of use. A backlog is intended to be used to rank your issues…

I've not seen any storage management stuff for Cloud, although I have seen a script that gradually crawled through all the issues checking their attachments and reporting on their size and locations. It's slow though, especially on larger systems. You are right about deleting. Your storage space includes the application…

This is what it says - you've given it a url that does not reply when Jira is poking it. Can you reach the url in your browser?

Yes and no. There's a long historical story here which I keep meaning to write up as an article so I can point to it. The current ending of the story is that time tracking is handled differently by plain Jira and Jira software. Your first screenshot shows estimates and times rolling up from the sub-tasks into the story.…

Three things I'd want to look at here: What is the base url set to in each application? For example, in Jira, is it set to http://jira.our-internal-domain.local ? Have you started on any of the SSL configuration yet? Https config is usually easier to do if you get http right first and then do all the SSL config, ending…

There isn't a way to do this in plain Jira - you'll need an app to provide either a field that pulls out the date or a JQL function that can work with it. However, "last comment" is often not as useful as you would assume. It's usually better to look for any changes - there are plenty of updates to issues that you don't…

When you say a task is complete, do you mean it is in the last column of the board?

There's a lot to check over here. Start by telling us which documentation you have followed to enable SSL, and what you've done differently to what it says.

Which Gantt function are you using?

This is what it says - your credentials for the mail server are incorrect (although you may see the same message if the mail server has been configured to reject your account for some reason, like a blacklisted ip address or server name etc)