Nic Brough -Adaptavist- Expert

Just to add - customer accounts (the free ones @Stephen Garber mentions) have limited access, they don't get to see most of Jira. They get access to requests, portals and the knowledge-base. They do not get to see the issues behind the requests, nor dashboards, filters, projects and so-on.

You've got boxes around the text, which tells us they are inside a macro - could you tell us which one? Code blocks? (simple) Panels? 

A filter won't re-order its contents, you have to change the issues to do that. I suspect your query simply does not order the issues in the same way the board does. Most boards use "order by rank" You will need to add this person as a Jira user though, if "anonymous" isn't acceptable.

Have a look at the first two on https://marketplace.atlassian.com/search?hosting=server&product=jira&query=export , but bear in mind that these do not export everything you might need for an audit, and your exports will be quite hard to search as you'll be destroying all the indexing on data.

You can import the xml directly into a space (assuming it was a space export!)

I'd recommend upgrading to at least 7.8 before attempting the Cloud move. Generally, the higher the version of your Server, the fewer problems you will encounter with it. 7.x versions have quite a smooth upgrade path - going from 7.4 to 7.13 is barely any different from going from 7.4 to 7.6 and a lot smoother than…

It's not a surprise - a lot of people in the ecosystem have been talking about it for years. I remember conversations about "when server dies" at Summit 2015, and when the announcement went to partners, I was miffed because it meant someone else won the pool bet we'd set up on the date in 2016 - I'd bet on a February 2021…

There's no separation possible here. Admin rights are needed to do all of that, and admin rights mean you can modify everything. You do have options though. The "admin means admin" statement applies, but you can shift or delegate some of it. In Jira, you can set your permissions to use project roles instead of groups (I…

It's the opposite of "blinkered", I'm looking at all the factors, not just trying to report via a single tool which is poorly suited to reporting, and tends to represent what the managers would like to see rather than the reality of the situation. Reporting progress is best done in the tool where you record and track the…

No. A board is supposed to represent a pile of issues as they move through the workflow. Given that, it would be nonsense to use anything other than the actual status for the column definitions. If you want "boards" that are not really boards, but give you a good grid view based on non-status/process fields, I would look…

There are no "alternatives". If you've failed to do bulk updates with CSV and Scriptrunner, then whatever else you try is going to be less functional and even more likely to fail. I would look at fixing whatever you did wrong in your imports (or scripts_

Yes, you absolutely are asking Atlassian to act as a conduit to the app vendors. Think through what you are asking the software to do and who would have to code for it and support it. 

There's no export to MS Project. I don't think there ever will be - Jira is very aligned with Agile processes, where-as Project is totally Waterfall. Agile practitioners do not see any reason to provide an easy way to go back to processes that really don't work.

But that would require Atlassian to code for every vendor's help desk so they can divert the calls to the right place. There's no benefit to that, it would just mean developers writing code for every possible support route, instead of looking at the thousands of improvements and bugs in the queue, and it moves the work of…

Your requirement has not been analysed properly. People who can see the issue can see it and hence copy it into any format they like. Jira provides some export formats which save some time when your people choose to export. If you remove this, all you do is slow down people who are determined to get the export. You're…

No. The fact you have asked this suggests that you have people creating fields that they should not be. Take that permission away from them immediately and only give it back after they've been trained better.

Yes, the importer works as documented on Server/DC, I used it a few weeks ago,

You can not, you need access to the email to be able to "recover" it. Unless you can talk to your old employer enough to get them to give you access to your email long enough to change the ownership of your Trello account. If you can't talk to them, then you will need to set up a new account with your personal email and…

You will need to talk to your administrators. We're a community of people who are here to talk about Atlassian stuff. We have less knowledge and access to your system than you do.

There are plans to allow for a bit more flexibility, but it won't be user macros as we know them on Server/DC

Your "hard limit" is a big number that you will never reach. (32,768 custom fields, and that's assuming you are using really old versions!) Jira has no limit, but assumes you do not want to do realy silly things with it. Forget it, the "soft" limit is "what your humans can cope with", which should be low. If you have more…

There's a few things you can do to try to predict or plan, but you should move away from "burdown" here. Burndown is a predictive tool, but all of the data it works from is historical. Whilst it can try to tell you about what you might achieve in the future, that's based on "we predicted X, we did Y, so expect Z". Whilst…

Yes, Cloud does not have "user macros" (yet)

I do not think we can answer that usefully. "Create" and "Modify" very much are supported by the REST APIs and have been (albeit SOAP for older systems) for almost 2 decades. There is a lot of stuff supported over REST, but a lot of things that are not too. Could you explain what you are trying to do (over REST) in some…

Welcome Ellie, I am sorry, but this is not a simple subject. Jira essentially has two "flavours" - server/dc and cloud. You have found an "app" for server/dc, which you could use to feed into the server/dc "upload app" option. But you have tagged this question with Cloud, so I suspect you are using Cloud. Cloud can't use…

Ok, there's a number of things here. * Your first link points to a 6-year-old link to doing custom CSS in a Server app. Not Cloud, which has a totally different framework * Your second link points to Confluence, which is a totally different service to Jira * My point about "supported" is not "you can't do it", as that's…

Oh heck no! You were in the right forum, as you had a perfectly good answer, and supporting comments later. Cloud and Server have diverged a lot in many places, but not much on this subject and what you said is what I would have if I'd got there first. The two systems are similar enough that you are right to point Sara…

I may have the class name wrong, I took it from the marketplace tag because I have not got a Jira to hand with it installed. There's every chance Beecom have refactored since they got it, so I would try some other phrases - search for jsu or beecom as a starter.

It's the same report for Jira Software, Service Desk and Core. The differences you're seeing are because one of you is on Server and the other Cloud. But the report still does mostly the same thing, just that the options are a little different.

The TV is for the general work, I think because it can be paused for meetings or when I realise I'm moving into a high-concentration time. With music, there's some dissonance in pausing a piece. I go for the music when I need to focus more - the hard part of a proposal, document, design or coding. No playlists beyond very…