Nic Brough -Adaptavist- Expert

I tend to have the idiot-box (TV) on a lot of the time while I work, but either on documentaries or lightweight stuff that I'm not following too closely. But for music, I'll jump to most types of classical music that doesn't involve singing stuff in a language I can speak (so I don't try to follow the plot)

No. Sorry, you're missing something I should have said before. You can already do that from the troubleshooting pages in Jira, Confluence, etc. In Jira, I think it arrived in version 5. And obviously, you don't need it on Cloud because the current support process asks you for enough information so they can get it…

I'm afraid all you would do with your "simple" approach is make the process of getting support longer, harder and frustrating. Atlassian have many products. There are thousands more in the marketplace. A single click for "help" (even if it delivers which application you clicked "help" from) is simply going to lead to the…

The best thing you can do is correct the mismatch. Stop changing the issue type and have your request types mapped correctly so that agents don't have to do it.

No. There are three ways you can get access to Confluence: * Be a Confluence user * Be a Jira Service Desk customer - you will then be able to see articles in any knowledge-base (Confluence space) linked to the JSD portals you have access to, but nothing else in other Confluence spaces * Via anonymous access

Menu is in the same place as it is in Confluence. But the screenshot above is of the old Cloud layout, which has finally being dumped in favour of the better across-the-top layout. Look for the cog icon near the top right of the screen

Ah, ok. I can't tell you what you need to meet your requirements, as you've not said what they are. But the three things you've listed here are actually ways to use Confluence for different purposes, and they just set some defaults aimed at three different usage patterns. They're not different systems. To get started, get…

Start at https://confluence.atlassian.com/jirakb/too-many-open-files-error-in-jira-server-156862102.html

That's exactly what Confluence is for. It is a wiki built for collaboration.

See above

That really doesn't help, as you now have a custom field to partially represent status, and it's nothing to do with the workflow. You should remove that field and put your workflow together properly, such that it represents the closed status and others correctly.

Did you copy and paste the licence key directly from your my.atlassian.com account, not going through anything else? What is the error message it is giving you?

Have you got the proxy working without SSL?

For support, you will need to buy Jira, then raise a support request (via https://support.atlassian.com/contact if you did not buy premium support - premium would provide you with a telephone number) work through the problem with support there and they may engage in a meeting if it might be helpful. You can get some help…

That tells us nothing more. What do you think a "speed graph" is?

There is no downgrade route, the upgrade changes the shape of the data to match the new versions. You can't import data from later versions. Your only option is to restore the 8.10 backup you took from before you did the upgrade to 8.12 I'd be tempted to try to fix the problems in 8.12 though, what are they?

Ok, I suspect your Jira is not looking at that database then. Check the content of <jira home>/dbconfig.xml says what you expect it to.

You don't. Cards and boards are totally different things, there is no equivalence between them. The closest you can get to converting from a card to a board is to manually click "create new board" and then configure it to match whatever is on the card, then delete the card.

You will need to map your QBID field back to the issue it is on first, so you can put that in the Key column.

You'll need to read the application log to find out what has failed during starting the new system

Ah, yes, I'm afraid if the Smartbear people don't have a way to do it, I don't. I know they know it far better than I do - every technical answer I've ever given about TM4J has been based on me asking Vitor or Dee to talk me through it while they were part of Adaptavist.

See https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html You could poke a new password into the database with SQL from a command line too, but you'll need to stop Confluence before doing it anyway, so you might as well just go with the admin recovery in the doc.

Yes, the xml holds everything except the attachments. But it's only really readable by another Jira - it could take you weeks to work out how to read a single issue, let alone a more complex search

Not unless you did something like scrape the issues out into docs like Word, one at a time. You could just keep a copy of the database, but as the relationships are done in the code, you will not find it nice to search (similarly an xml export is equally unfriendly) Best thing you can do is actually just leave Jira there.…

What do you mean by "export transitions"? A transition is an action you take with an issue. It is not a chunk of data that could be dumped out and read by a human or other machine, so I'm very very lost on what you are trying to do. Could you tell us what you are actually trying to achieve with this? Meaning what do your…

Indexing and cache data have no effect on licencing. Can you go to "managa applications" and check what licences you have in there? There could be up to three, in different places (Core, Software and Jira Service Desk). You say you have a trial licence expiring 23rd November, but not which application it is for. This…

You will need to step through a LOT of versions to get that up-to-date. I would strongly recommend finding a partner who has people who have performed upgrades on Jiras that old, it can be very complex and tricky and you'll probably want your users to have some support on the vast amount of change you're about to cause to…

I don't know what "returns empty set" means, you've not told us what you are doing to get that. The problem here really is that there are tables in the target database and Jira won't try to insert itself into a database that is already there for something else.

Via https://support.atlassian.com/contact

You don't. The form can be submitted by non-users, and is intended for things like "I can't get in" (so you don't know who they are because they are not logged in). You have to work from the email address.