Nic Brough -Adaptavist- Expert

Remember that your GHS call is a support call with Atlassian, and we're a community of Atlassian-interested people. Attaching your logs here is probably of no use without the rest of the problem report, and you might get an answer from Atlassian faster than we can help.

I don't have the time to plough through a massive pile of someone else's logs, I have enough of my own (client's) systems to look after. You don't need a lot though, as I said, start tailing the main log, provoke the error, you'll get a few hundred lines of text, most of which you can ignore, you're only interested in the…

One simple way to think of it is that when you get a licence for Jira Software or Jira Service Management, the people using those licence have a core licence included, so they can use all the underlying core functions (issues, workflow, fields, etc) that the application you have licenced relies on

I think you've almost answered your own question! I imagine an idealised lifecycle for a product is best done with two Jira projects. * Create a Jira Software project for development * Code away until you've got a product * Create a Jira Service Management project to handle customer requests (probably well before general…

Is this Jira Core/Software (issue), or do you mean a Jira Service Desk Request?

Is this sprint field the built-in Jira Software sprint field, or is it a custom text or select you have added?

No, the permission schemes don't support any reading of attributes. The list of things you can use for permissions is hard-coded as the list you see when editing permissions - roles, groups, assignee, reporter etc.

You can give an issue a resolution before it is done, but you'll make it confusing for your users to have resolved but not done issues.

Why have you picked a totally random service that has nothing to do with your installation? Instead of the http connection you are having the problem with?

An issue is only considered to be "done" if it is in the last column of the board. My guess is that your "test ok", "in prod" etc issues are not in the last column when you close the sprint, so they are not complete and need more attention.

No, you don't need to install Java, the installer bundles it. I don't know why you've opened a random port when the url you connect to explicitly says 8080

You'll need to start by explaining what these controls are - a process, a bit of software, data to import etc?

I've spent almost my entire career working cross time zones, but 12 hours difference has been quite uncommon. I live and work in the UK, my first real job was a developer/consultant with UK or European clients (so only one hour off UK time) but my main gig became an oil trading company in around 1997 and since then, every…

See https://marketplace.atlassian.com/search?hosting=cloud&query=subversion For the version of the product you are on, you can use the REST API to extract the build number from Cloud, but I doubt you'll find any use for it. Why are you asking?

You could say "and labels != <unwanted label>"

I cannot tell you, I do not know anything about your server other than it can run Java and hence Atlassian software.

No, Jira only looks at the very last column on the board to establish "done"

Use Classic projects instead of Next-gen. Boards can be configured to draw from multiple classic projects.

An old dead one I believe - I think the vendor dropped off the marketplace a couple of years ago.

The most likely explanation is that there is a firewall blocking access to that. Quite likely on the server itself - most OS's are now installed with active firewalls, especially systems intended to be server systems.

A board is a view of a selection of issues, it is not a container for them. An issue could appear on many boards, so there is no "underlying board" for an issue. Behaviours only work on issue screens too, none of which are tied to boards at all. So, the simple answer is "no", because there is no board underneath anything.

No, and No. I am saying that you need to understand how authentication works before you can understand the answer to the question. Trello is "safe". You will be able to get into it if you have valid authentication details for your account.

We're here to talk about Atlassian, not randomly review alternatives. There are several desktop apps and services that do Trello-like things and meet the use case given in the question (Jira for example can do what is in your initial question, it's missing some other functions) I think you need to explain your question…

Those are point releases within 7.4 (the latest long term support release), I wouldn't worry too much about the slight difference - 7.4.5 can be used for both prod and dev. I'm not sure why Dev is showing 7.4.3 as latest, but my best guess is that you've removed its route to the internet so it can't see that 7.4.5 is…

I'm assuming you've been hit with the Trello outage, which you can track and get updates about at https://status.atlassian.com The community here can't tell you more than that - most of us are not Atlassians (although there are plenty of Atlassians active here)

It works fine with my Safari (or it did until today's incident happened)

The first article actually works for Jira as well - the cwd_ tables are almost identical for both Jira and Confluence. If you are not getting data from the columns in the cwd_ tables because they are empty, then you're using a user directory system that does not record it in the application, and you'll need to query that…

There's currently a problem with Trello, see https://status.atlassian.com/ for updates. It's worth waiting until that has been resolved before trying again - hopefully, you've been hit by this incident, not a real loss of data (boards)

There's currently an ongoing incident on the Trello side at the moment. Check https://status.atlassian.com/ for the current status.

Cookies can hold current login information and be used by the browser to get back in. That, and other SSO-like logins are not counted as logins - they're already logged in if they are coming in via them.