Nic Brough -Adaptavist- Expert

Yes, so that's not a user or group that Confluence or Jira can use as an account or group of accounts.

Security level is an issue field, and can be set during issue create. It can't stop someone creating an issue because: 1. It can't actually do anything until it is set, which means the issue has to have been created before it can do anything. 2. A user cannot set an issue security level that they are not part of. So even…

It's not about a list of blocked accounts, you've switched off the .nl aliases on your end, so the emails are being sent to inboxes that no longer exist.

Bear in mind a flat simple roll-up in the same field breaks everything in interesting ways.

Ok, that rules out a lot of stuff, but very much rules in the problem I suspect! A lot of Java based web applications run with session cookies (called Jsession cookies if you want to go digging for them in your browser), and these are locked to the domain and url, not the port. So the sessions for each application are both…

What do you mean by "smart filter"? Could you explain what those are?

Ah, ok, that was just a quick and dirty trick. It can still work - if you chuck the startup into the background and run the ps immediately, you should get something: ./start-confuence.sh & ; sleep 1 ; ps -ef | grep -i java will run the script, give it 1 second to get started and then do the search (I'd expect a crashing…

Could you tell us four things please? * The url you access Jira on * The url you access Confluence on * The base url set in Jira * The base url set in Confluence Please obscure the domain(s) you've got in those, but let us know whether they are the same or different. If, for example your answers for 1 and 4 would be…

Nothing wrong with that. You just have to do it separately from the Scrum estimate because it's nothing to do with that (unless you want to automate something to bind it in)

I am sorry, but repeating the phrase I am asking about does not help me understand it. Let me ask this a different way - what are you are trying to achieve by "creating a Jira service desk [project] without a template"? What would you expect a project created without a template to look like?

I think you may be asking the wrong question of the wrong people. If you are not, then we are going to need you to explain the question a lot. * What admin manager? * What Atlassian application (or stack) are you asking about? * What do you think an admin manager is? * Which systems in particular? (Assuming you're looking…

Well, it wouldn't technically be a security improvement - there's no increase in security by doing it. It just slows people down a bit, they'd need to think a bit more. I mean if you take away "tools -> export to html -> save", people would have to think to do "ctrl-s -> save page as" - no more secure, the same data comes…

I don't think there's anything that would block direct exports from Cloud systems. I would question the requirement too - ok, the export click makes it slightly easier, but if an agent can see something in their browser, then there are many ways they could "export" the copy they have downloaded so they can see it.

Ok, makes sense. Confluence is a system that uses a database (as a data store, not a real database, but that's not too important here). Take the database away, you lose everything you've put into Confluence. So. If you want to change the database that Confluence is using for its datastore, you need to think about how to…

Ah, ok, I was thinking that's what you meant, but there's a few other things it might have been. These teams are not really Jira artifacts, they're a bit more global. Jira uses basic users and their groups for access, and not a lot more. Teams in this sense are collections of people anyone can choose to group together.…

They've changed over the last couple of years, there used to be a security one. I suspect "technical" might be the best option at this time.

Ok, this is getting even more confusing. >My problem is that I can not connect Confluence and mongodb. There are ways to "connect" Confluence and a database given above. You will need to explain what you want from "connect"? >I want to create a page with simple CRUD operations Where? Where are you doing these "operations"?…

Company-managed projects are a little less tightly tied to the boards than team-managed, and backlogs are part of the board, not the project. When you create a Company-managed project and select Scrum or Kanban, you'll get a default board of that type. A scrum board is always made up of two parts - the backlog and the…

How are you defining your Teams in Jira?

Ok, so have you got a plan for exporting and migrating the data from the old database to the new one? Or even a preferred route for doing it?

Mine is a bit more worn and battered, but, see picture. I can also tell you I bought it on the HMV store on Friar Street in Reading.

These errors are very clear - you've run out of memory for the process. Confluence is not light on memory (few Java applications are in my opinion), but an upgrade from 7.11 to 7.12 really shouldn't be chewing up more memory. What memory settings is this actually ending up running with? Easiest way to tell is if it's still…

Will the database on the new SQL server be a clone of the existing Confluence database? If so, then it's just a case of stop confluence, edit the config file in the home directory that has the connection in it, restart it. I'd always recommend a re-index too, but it should not strictly be needed. If it's not, then we'll…

Yes, you can convert an Epic to a sub-task. Use "move" or "convert to subtask" from the options. But bear in mind that it will no longer be an Epic, and you will lose its epic-link, colour, status and so-on.

Only if your engineers use it purely for email. As I said, if they log in as the shared email account, then it will not work properly (and you will have audit problems on top of knowing who should be involved in a conversation)

Ok, so it's working fine in the issue navigator which is what I thought you were looking at, but it's not there. Could you explain where exactly you are taking the snippet of display from the first image in the comment I'm replying to please? Because it's partial, I can't work out where it's from. On the "searcher" thing -…

When you move an issue from a non-service-desk project to a service-desk one, there's no channel to be set. Issues do not have a channel, the channel is an artefact of the request - it's telling you the channel the request arrived from. The issue you are moving into the project does not have a request, so there's no…

I'm a little confused now. You can create your own templates, that's what I thought you were talking about. Running through your example, where you say: 2For example: Change Request template. I need to add prechecks with informational images for changes in Server A and then completely different informational images for…

This is what it says - there appears to be a Confluence that is not part of the cluster accessing the database. You'll need to identify that and shut it down, or get it back into the cluster. If you're not sure or can't find it, maybe try shutting the database down for a few minutes - that will cause any connected…

Yes, I'm pretty sure h is 12 hours, and hence needs the am/pm, and hh (or H) is 24 so it doesn't anything other than a number from 0-23